Corporate Training Exam - Jimmy Johns Flashcards

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Questions and Answers

What is the Jj promise?

Fuel your life by serving kick ass sandwiches on your terms

What is the Jj purpose?

Exist to make living a good life a little easier

What are the three elements of the Jj essence?

Independence, convenience, goodness

The Jj values include a go getter, genuine, trustworthy, meticulous, bold, and _____.

big hearted Signup and view all the answers

What is the Jj mission?

To serve our teammates so that they can provide a memorable experience to our guests Signup and view all the answers

Where and when did Jj begin?

Charleston, IL - Jan. 13, 1983 Signup and view all the answers

What is the Jj golden rule?

Make a deal; keep a deal Signup and view all the answers

The Jj 1-7 includes perfect bread, system and procedures 100%, consistently freaky fast movements, lead by example, keep it hospital clean, love, hug, and smile, and _____ .

Serve, certify, and share — LEAVE MAYO ON BREAD Signup and view all the answers

What does Jj integrity mean?

Doing 100% when no one is there Signup and view all the answers

F.R.E.S.H stands for fast, respectful, experts, smile, and _____.

helpful Signup and view all the answers

What are the 6 steps to complaint resolution (FASTER)?

Faith in customers, apologize, solve the problem, thank the customer, educate team about issue, retrain team Signup and view all the answers

The temperature danger zone is _____ degrees.

41-135 Signup and view all the answers

What is the size of the tuna scoop?

size 10 Signup and view all the answers

What is the size of the mayo scoop?

size 60 Signup and view all the answers

The lil john bread size is ___ wide, _ high, and ___ long.

2 inches wide, 1.5 inch high, 26 inches long Signup and view all the answers

The ideal size of wheat slice bread is _ wide and _ high.

4 inches wide, 4 inches high Signup and view all the answers

What is the floor time for French bread?

0-2 hrs Signup and view all the answers

What is the baking time for wheat slices?

35-40 min Signup and view all the answers

What is the WSR due time to corporate?

5pm CST each Wednesday Signup and view all the answers

What are some reasons for troubleshooting bread falling?

Over proofing, underbaking, popping pans, baking bread too fast, proofing bread partially thawed Signup and view all the answers

The dimensions of an 18 pack are _ wide and _ deep.

6 wide, 3 deep Signup and view all the answers

The dimensions of a 30 piece are _ wide and _ deep.

5 wide, 6 deep Signup and view all the answers

Study Notes

Jimmy John's Corporate Training Overview

JJ Promise: Commitment to serve exceptional sandwiches tailored to customer preferences.
JJ Purpose: Aim to enhance the experience of living well for customers.
JJ Essence: Embody independence, convenience, and quality.

Core Values and Mission

JJ Values:
- Go-getter attitude
- Genuine interactions
- Trustworthiness in operations
- Meticulous attention to detail
- Bold approach to challenges
- Big-hearted customer service
JJ Mission: Focus on supporting teammates to deliver memorable guest experiences.

History and Guidelines

Origin of JJ: Established in Charleston, Illinois on January 13, 1983.
JJ Golden Rule: Emphasizes the importance of making and keeping deals.

Operational Principles

JJ 1-7:
- Perfect bread selection
- Strict adherence to systems and procedures
- Consistently fast service
- Leadership by example
- Maintain cleanliness
- Foster a culture of love and positivity
- Serve, certify, and share, with a reminder to leave mayo on the bread.

Integrity and Customer Service

JJ Integrity: Commitment to performing 100% when unsupervised.
F.R.E.S.H: Core service attributes include being Fast, Respectful, Expert, Smile-giving, and Helpful.
Complaint Resolution Steps (FASTER):
- Trust in customers
- Apologize for issues
- Actively solve the customer's problem
- Express gratitude to customers
- Educate the team on the concern
- Provide retraining when necessary.

Food Safety and Specifications

Temperature Danger Zone: The critical range is between 41°F and 135°F.
Scoop Sizes:
- Tuna: size 10
- Mayo: size 60.

Bread Specifications

Lil John Bread Dimensions:
- Width: 2 inches
- Height: 1.5 inches
- Length: 26 inches.
Wheat Slice Bread Dimensions:
- Width: 3.75-4.75 inches
- Ideal height: 4 inches.
French Bread Preparation Times:
- Floor time: 0-2 hours
- Retarder time: 10-15 hours
- Stage time: 0-1 hour
- Proofing time: 45-50 minutes
- Baking time: 20-24 minutes
- Cooling time: 20-25 minutes.

Additional Bread Types

Lil John Bread Preparation: Same as French bread with slightly altered cooling time (30-40 minutes).
Wheat Sub Preparation: Slightly longer proofing (55-65 minutes) and baking (25-30°F lower than French bread).
Wheat Slice Preparation: Baking varies at 275°F for the top deck and 325°F for additional pans, with a cooling period of 45 minutes.

Reporting and Troubleshooting

WSR Submission Deadline: Wednesdays at 5 PM CST.
Bread Falling Troubleshooting: Factors include over proofing, underbaking, popped pans, fast baking, and partially thawed dough.

Packaging Dimensions

18 Pack Dimensions: 6 wide, 3 deep.
30 Piece Dimensions: 5 wide, 6 deep.

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Description

Test your knowledge of Jimmy John's core values and principles with this corporate training exam. Each flashcard highlights important phrases such as the JJ promise, purpose, and values that reflect the company's culture. Perfect for employees looking to deepen their understanding of the brand.