Corporate Training Exam - Jimmy Johns Flashcards
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Questions and Answers

What is the Jj promise?

Fuel your life by serving kick ass sandwiches on your terms

What is the Jj purpose?

Exist to make living a good life a little easier

What are the three elements of the Jj essence?

Independence, convenience, goodness

The Jj values include a go getter, genuine, trustworthy, meticulous, bold, and _____.

<p>big hearted</p> Signup and view all the answers

What is the Jj mission?

<p>To serve our teammates so that they can provide a memorable experience to our guests</p> Signup and view all the answers

Where and when did Jj begin?

<p>Charleston, IL - Jan. 13, 1983</p> Signup and view all the answers

What is the Jj golden rule?

<p>Make a deal; keep a deal</p> Signup and view all the answers

The Jj 1-7 includes perfect bread, system and procedures 100%, consistently freaky fast movements, lead by example, keep it hospital clean, love, hug, and smile, and _____ .

<p>Serve, certify, and share — LEAVE MAYO ON BREAD</p> Signup and view all the answers

What does Jj integrity mean?

<p>Doing 100% when no one is there</p> Signup and view all the answers

F.R.E.S.H stands for fast, respectful, experts, smile, and _____.

<p>helpful</p> Signup and view all the answers

What are the 6 steps to complaint resolution (FASTER)?

<p>Faith in customers, apologize, solve the problem, thank the customer, educate team about issue, retrain team</p> Signup and view all the answers

The temperature danger zone is _____ degrees.

<p>41-135</p> Signup and view all the answers

What is the size of the tuna scoop?

<p>size 10</p> Signup and view all the answers

What is the size of the mayo scoop?

<p>size 60</p> Signup and view all the answers

The lil john bread size is _____ wide, _____ high, and _____ long.

<p>2 inches wide, 1.5 inch high, 26 inches long</p> Signup and view all the answers

The ideal size of wheat slice bread is _____ wide and _____ high.

<p>4 inches wide, 4 inches high</p> Signup and view all the answers

What is the floor time for French bread?

<p>0-2 hrs</p> Signup and view all the answers

What is the baking time for wheat slices?

<p>35-40 min</p> Signup and view all the answers

What is the WSR due time to corporate?

<p>5pm CST each Wednesday</p> Signup and view all the answers

What are some reasons for troubleshooting bread falling?

<p>Over proofing, underbaking, popping pans, baking bread too fast, proofing bread partially thawed</p> Signup and view all the answers

The dimensions of an 18 pack are _____ wide and _____ deep.

<p>6 wide, 3 deep</p> Signup and view all the answers

The dimensions of a 30 piece are _____ wide and _____ deep.

<p>5 wide, 6 deep</p> Signup and view all the answers

Flashcards

JJ Promise

JJ's commitment to serving exceptional sandwiches that meet customer preferences.

JJ Purpose

JJ's goal to enhance the overall well-being of their customers.

JJ Essence

A combination of independence, convenience, and high-quality products - the essence of JJ's brand.

Go-getter Attitude

A positive and proactive attitude towards challenges.

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Genuine Interactions

Treating every customer with warmth, respect, and sincerity.

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Trustworthiness in Operations

Maintaining honesty and transparency in all operations and practices.

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Meticulous Attention to Detail

Paying meticulous attention to every detail to ensure high standards in products and services.

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Bold Approach to Challenges

Embracing a bold and fearless approach when tackling challenges.

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Big-hearted Customer Service

Providing exceptional customer service with a heartfelt and compassionate touch.

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JJ Mission

JJ's primary focus is to empower teammates to deliver outstanding guest experiences.

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JJ Golden Rule

The fundamental principle of making and keeping promises, both internally and externally.

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JJ 1-7

A set of operational principles designed to ensure consistency and excellence in every aspect of business.

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Temperature Danger Zone

The critical temperature range where bacteria multiply rapidly.

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Tuna Scoop Size

A standardized scoop size used for tuna on sandwiches.

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Mayo Scoop Size

A standardized scoop size used for mayo on sandwiches.

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Lil John Bread Width

The width of the bread.

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Lil John Bread Height

The height of the bread.

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Lil John Bread Length

The length of the bread.

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French Bread Floor Time

The amount of time the dough spends on the floor during the preparation process.

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French Bread Retarder Time

The amount of time the dough spends in a controlled environment to slow down fermentation.

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French Bread Stage Time

The time allowed for the dough to rest and rise, after the retarder stage.

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French Bread Proofing Time

The amount of time the dough rests and expands before baking.

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French Bread Baking Time

The duration of the baking process for French bread.

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French Bread Cooling Time

The time the bread needs to cool down after baking.

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Study Notes

Jimmy John's Corporate Training Overview

  • JJ Promise: Commitment to serve exceptional sandwiches tailored to customer preferences.
  • JJ Purpose: Aim to enhance the experience of living well for customers.
  • JJ Essence: Embody independence, convenience, and quality.

Core Values and Mission

  • JJ Values:
    • Go-getter attitude
    • Genuine interactions
    • Trustworthiness in operations
    • Meticulous attention to detail
    • Bold approach to challenges
    • Big-hearted customer service
  • JJ Mission: Focus on supporting teammates to deliver memorable guest experiences.

History and Guidelines

  • Origin of JJ: Established in Charleston, Illinois on January 13, 1983.
  • JJ Golden Rule: Emphasizes the importance of making and keeping deals.

Operational Principles

  • JJ 1-7:
    • Perfect bread selection
    • Strict adherence to systems and procedures
    • Consistently fast service
    • Leadership by example
    • Maintain cleanliness
    • Foster a culture of love and positivity
    • Serve, certify, and share, with a reminder to leave mayo on the bread.

Integrity and Customer Service

  • JJ Integrity: Commitment to performing 100% when unsupervised.
  • F.R.E.S.H: Core service attributes include being Fast, Respectful, Expert, Smile-giving, and Helpful.
  • Complaint Resolution Steps (FASTER):
    • Trust in customers
    • Apologize for issues
    • Actively solve the customer's problem
    • Express gratitude to customers
    • Educate the team on the concern
    • Provide retraining when necessary.

Food Safety and Specifications

  • Temperature Danger Zone: The critical range is between 41°F and 135°F.
  • Scoop Sizes:
    • Tuna: size 10
    • Mayo: size 60.

Bread Specifications

  • Lil John Bread Dimensions:
    • Width: 2 inches
    • Height: 1.5 inches
    • Length: 26 inches.
  • Wheat Slice Bread Dimensions:
    • Width: 3.75-4.75 inches
    • Ideal height: 4 inches.
  • French Bread Preparation Times:
    • Floor time: 0-2 hours
    • Retarder time: 10-15 hours
    • Stage time: 0-1 hour
    • Proofing time: 45-50 minutes
    • Baking time: 20-24 minutes
    • Cooling time: 20-25 minutes.

Additional Bread Types

  • Lil John Bread Preparation: Same as French bread with slightly altered cooling time (30-40 minutes).
  • Wheat Sub Preparation: Slightly longer proofing (55-65 minutes) and baking (25-30°F lower than French bread).
  • Wheat Slice Preparation: Baking varies at 275°F for the top deck and 325°F for additional pans, with a cooling period of 45 minutes.

Reporting and Troubleshooting

  • WSR Submission Deadline: Wednesdays at 5 PM CST.
  • Bread Falling Troubleshooting: Factors include over proofing, underbaking, popped pans, fast baking, and partially thawed dough.

Packaging Dimensions

  • 18 Pack Dimensions: 6 wide, 3 deep.
  • 30 Piece Dimensions: 5 wide, 6 deep.

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Description

Test your knowledge of Jimmy John's core values and principles with this corporate training exam. Each flashcard highlights important phrases such as the JJ promise, purpose, and values that reflect the company's culture. Perfect for employees looking to deepen their understanding of the brand.

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