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Questions and Answers
Who is responsible for conducting a house visit?
Who is responsible for conducting a house visit?
- Business Manager (BM)
- Group Leader (GL)
- Customer Service Manager (CSM) (correct)
- Centre Leader (CL)
What is the next step after Group Formation?
What is the next step after Group Formation?
- Group Recognition Test
- Compulsory Group Training (CGT)-1 (correct)
- House Verification
- Quality Check by BCM
Who is responsible for quality check?
Who is responsible for quality check?
- Centre Leader (CL)
- Group Leader (GL)
- Business Manager (BM)
- Business Channel Manager (BCM) (correct)
What is the purpose of a house verification?
What is the purpose of a house verification?
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What is the order of events after Compulsory Group Training (CGT)-1?
What is the order of events after Compulsory Group Training (CGT)-1?
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Study Notes
Core Process and Disbursement
- The core process begins with a House Visit conducted by the Customer Service Manager (CSM).
- Group Formation takes place, where a Group Leader (GL) and a Centre Leader (CL) are appointed.
- The group then undergoes Compulsory Group Training (CGT), which is divided into two parts, CGT-1 and CGT-2.
- A Group Recognition Test is conducted to verify the group's understanding.
- House Verification is carried out to ensure the group's premises meet the required standards.
- The entire process is overseen by the Branch Manager (BM), who ensures quality control.
- Finally, a Quality Check is performed by the Business Centre Manager (BCM) to guarantee the process's integrity.
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