Podcast
Questions and Answers
What is the primary function of the COPS app?
What is the primary function of the COPS app?
- To track sales performance
- To analyze market trends
- To verify serial numbers and ownership (correct)
- To manage customer relations
Which of the following information is NOT typically found in the COPS app?
Which of the following information is NOT typically found in the COPS app?
- Customer financial history (correct)
- Warranty status
- Machine status
- Service history
How does COPS contribute to the management of information?
How does COPS contribute to the management of information?
- By monitoring technician performance
- By analyzing customer feedback
- By keeping documentation and proprietary information safe (correct)
- By providing marketing tools for sales
Which aspect of machines can be checked through the COPS app?
Which aspect of machines can be checked through the COPS app?
COPS is referred to as the __________ when it comes to verifying ownership.
COPS is referred to as the __________ when it comes to verifying ownership.
What information can be found in COPS, for the purpose of the Parts Department?
What information can be found in COPS, for the purpose of the Parts Department?
What information can be found in COPS, for the purpose of the Service Department?
What information can be found in COPS, for the purpose of the Service Department?
In COPS, "acquisition date" refers to the ship date.
In COPS, "acquisition date" refers to the ship date.
"Vendor Warranty" and "Customer Warranty" are the same thing.
"Vendor Warranty" and "Customer Warranty" are the same thing.
The sales person listed in COPS is the person to whom we send all customer requests.
The sales person listed in COPS is the person to whom we send all customer requests.
The sales person listed in COPS, is the point of contact for _________.
The sales person listed in COPS, is the point of contact for _________.
The measurement for how long a machine is in use is referred to as _______.
The measurement for how long a machine is in use is referred to as _______.
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Study Notes
COPS App
- COPS is a central application used to verify serial numbers and ownership.
- Offers access to crucial machine and customer information.
- Contains machine status, age, location, contract status, warranty status, and service history.
- Serves as a primary resource for ownership verification and documentation.
- Helps safeguard proprietary data and crucial records.
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