Podcast
Questions and Answers
Which portal is used for customer accounts and product registrations?
Which portal is used for customer accounts and product registrations?
The BOM Extractor provides a list of sub-parts of a bundled kit.
The BOM Extractor provides a list of sub-parts of a bundled kit.
True
What does 'ASC' stand for in the Order Case Tracking?
What does 'ASC' stand for in the Order Case Tracking?
ASC stands for Order Case Tracking.
The ________ portal is used for finding apps, products, ECBs, literature, and documentation.
The ________ portal is used for finding apps, products, ECBs, literature, and documentation.
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Match each tool with its primary purpose:
Match each tool with its primary purpose:
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Which system is the BIBLE for PN Validity?
Which system is the BIBLE for PN Validity?
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HUB (NSC Portal) mainly focuses on finding product specifications.
HUB (NSC Portal) mainly focuses on finding product specifications.
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What is the purpose of Service Connect?
What is the purpose of Service Connect?
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C4C is a quoting tool for ________ and Equipment Sales departments.
C4C is a quoting tool for ________ and Equipment Sales departments.
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Which tool is known as the internal communications portal?
Which tool is known as the internal communications portal?
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Study Notes
COPS
- Provides serial number (SN) verification and ownership data.
- Offers insights on machine status, age, location, contract, and warranty status.
- Serves as a comprehensive guide for ownership, business intelligence, and documentation integrity.
Service Connect
- Facilitates SN verification including supported SNs and production dates.
- Contains specifications and details of core components along with manuals and parts books.
- Acts as a primary resource for technical information.
Exploris (E-ASL, ASL)
- Digital parts book is regularly maintained.
- Includes part number (PN) identification and allows keyword searches for requested parts books.
- Function as a definitive guide for PN identification.
ASC Order Case Tracking (Belgium Portal)
- Focuses on part number validity and interpretation of PN notes.
- Serves as a critical resource for understanding PN validity.
HUB (NSC Portal)
- Helps interpret product availability levels and supersessions (secondary option).
- Provides a reliable source for stock checking.
C4C (Cloud 4 Customer)
- Customer relationship management (CRM) system managing customer accounts and contacts.
- Tracks registered products, leads, and opportunities, specifically in the US market.
- Functions as a quoting tool for Parts and Equipment Sales departments.
MyQuest
- Covers various ticket types along with internal procedures, guidelines, and policies.
- Acts as an internal communications portal, replacing emails and phone calls with a queue system.
Business Portal
- A platform for discovering applications, products, ECBs (Engineering Change Bulletins), literature, and documentation.
- Functions as a comprehensive documentation database.
Sales Locator
- Internal tool designed for locating sales, service, and parts contacts.
- Aids in navigating internal resources effectively.
BOM Extractor
- Provides detailed kit breakdown lookup, offering a list of sub-parts in bundled kits.
- Delivers more accurate results than the IQ2 tool.
IQ2 (CPQ, Inteliquoter, IQ Squared)
- Assists in kit breakdown lookup and functions as a quote generator.
- Offers information on spare maintenance parts.
- Serves as a quoting tool primarily for Inside and Outside Service Sales departments.
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