Podcast
Questions and Answers
Which portal is used for customer accounts and product registrations?
Which portal is used for customer accounts and product registrations?
- HUB (NSC Portal)
- Sales Locator
- Service Connect
- C4C (Cloud 4 Customer) (correct)
The BOM Extractor provides a list of sub-parts of a bundled kit.
The BOM Extractor provides a list of sub-parts of a bundled kit.
True (A)
What does 'ASC' stand for in the Order Case Tracking?
What does 'ASC' stand for in the Order Case Tracking?
ASC stands for Order Case Tracking.
The ________ portal is used for finding apps, products, ECBs, literature, and documentation.
The ________ portal is used for finding apps, products, ECBs, literature, and documentation.
Match each tool with its primary purpose:
Match each tool with its primary purpose:
Which system is the BIBLE for PN Validity?
Which system is the BIBLE for PN Validity?
HUB (NSC Portal) mainly focuses on finding product specifications.
HUB (NSC Portal) mainly focuses on finding product specifications.
What is the purpose of Service Connect?
What is the purpose of Service Connect?
C4C is a quoting tool for ________ and Equipment Sales departments.
C4C is a quoting tool for ________ and Equipment Sales departments.
Which tool is known as the internal communications portal?
Which tool is known as the internal communications portal?
Study Notes
COPS
- Provides serial number (SN) verification and ownership data.
- Offers insights on machine status, age, location, contract, and warranty status.
- Serves as a comprehensive guide for ownership, business intelligence, and documentation integrity.
Service Connect
- Facilitates SN verification including supported SNs and production dates.
- Contains specifications and details of core components along with manuals and parts books.
- Acts as a primary resource for technical information.
Exploris (E-ASL, ASL)
- Digital parts book is regularly maintained.
- Includes part number (PN) identification and allows keyword searches for requested parts books.
- Function as a definitive guide for PN identification.
ASC Order Case Tracking (Belgium Portal)
- Focuses on part number validity and interpretation of PN notes.
- Serves as a critical resource for understanding PN validity.
HUB (NSC Portal)
- Helps interpret product availability levels and supersessions (secondary option).
- Provides a reliable source for stock checking.
C4C (Cloud 4 Customer)
- Customer relationship management (CRM) system managing customer accounts and contacts.
- Tracks registered products, leads, and opportunities, specifically in the US market.
- Functions as a quoting tool for Parts and Equipment Sales departments.
MyQuest
- Covers various ticket types along with internal procedures, guidelines, and policies.
- Acts as an internal communications portal, replacing emails and phone calls with a queue system.
Business Portal
- A platform for discovering applications, products, ECBs (Engineering Change Bulletins), literature, and documentation.
- Functions as a comprehensive documentation database.
Sales Locator
- Internal tool designed for locating sales, service, and parts contacts.
- Aids in navigating internal resources effectively.
BOM Extractor
- Provides detailed kit breakdown lookup, offering a list of sub-parts in bundled kits.
- Delivers more accurate results than the IQ2 tool.
IQ2 (CPQ, Inteliquoter, IQ Squared)
- Assists in kit breakdown lookup and functions as a quote generator.
- Offers information on spare maintenance parts.
- Serves as a quoting tool primarily for Inside and Outside Service Sales departments.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
