Control Center Security

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Questions and Answers

What is the primary method used to secure Control Center communication and data?

Active Directory

Encryption

User permissions (correct)

Firewalls

What happens when an Automate user has multiple assigned User Classes?

The user will have limited permissions

The user will only have permissions from the first assigned User Class

The user will possess the combined permissions of all assigned User Classes (correct)

The user will have no permissions

What is the purpose of Command Level Limits?

To define User Class permissions for clients

To define which commands an Automate user can utilize (correct)

To configure network probes

To secure agent devices

What is the purpose of Script Permissions?

To define User Class permissions for individual scripts Signup and view all the answers

What is the effect of an Exclusion Group type with defined User Classes?

It prevents each defined User Class from accessing agent devices joined to the group Signup and view all the answers

What is secured outside of the product?

Agent device data (data at rest) Signup and view all the answers

What is the recommended practice for Control Center security?

Leveraging all five areas of user permissions Signup and view all the answers

What is the maximum Command Level Limit available to Automate users?

4 Signup and view all the answers

How many files are downloaded to the agent device after configuration?

5 Signup and view all the answers

What is the primary purpose of the two files downloaded for core Network Probe functionality?

Core Network Probe functionality Signup and view all the answers

What is the main difference between the installable Control Center and Web Control Center?

One provides all Automate functionality, the other provides limited functionality Signup and view all the answers

How does data pass from the Control Center to the Database Server?

From the Control Center to the Automate Web Server, to the Automation Server, to the Database Server Signup and view all the answers

What is the primary purpose of groups in Automate?

To automate actions Signup and view all the answers

What is the best practice for group membership in Automate?

Find members, join them to a group, and automate some action(s) Signup and view all the answers

What is the purpose of the search function in Automate?

To find members for a group Signup and view all the answers

What is the purpose of an Extra Data Field in Automate?

To create a custom field for identifying group members Signup and view all the answers

What is the purpose of Detection Templates in Network Probe?

To query the device and attempt to re-detect/classify the device Signup and view all the answers

What is required for agentless inventory to work?

A Network Probe in the same location as the inventoried device(s) Signup and view all the answers

What type of inventory updates based on agent schedules?

Agent-based inventory Signup and view all the answers

What is the purpose of the Network Probe?

To query the device and attempt to re-detect/classify the device Signup and view all the answers

What is the benefit of using ConnectWise Control for remote control?

All of the above Signup and view all the answers

What is the difference between agent and agentless inventory?

Agentless inventory is customizable, while agent is not Signup and view all the answers

What is the purpose of Collection Templates in agentless inventory?

To define update details and schedules Signup and view all the answers

What is the benefit of using Automate for remote control?

It allows IT professionals to support end users regardless of location Signup and view all the answers

What is the purpose of the Tray Icon in ConnectWise Automate?

To provide end-user self service Signup and view all the answers

The Client Portal allows end users to create and manage their own scripts.

False Signup and view all the answers

What is the main benefit of using self-service in ConnectWise Automate?

To streamline or reduce end-user requests by helping users help themselves Signup and view all the answers

The Client Portal is also known as the ConnectWise Automate's ______________ Center.

Web Control Signup and view all the answers

Match the following software with their silent/quiet install command switches:

Adobe Flash Player 10 Active X = Contact the software vendor for details Java Runtime Environment (JRE) v6u33 = Contact the software vendor for details Google Chrome for Work = Contact the software vendor for details Microsoft Silverlight = Contact the software vendor for details Signup and view all the answers

ConnectWise Automate provides only one method for end-user self service.

False Signup and view all the answers

What is the purpose of the Agent Template settings in ConnectWise Automate?

To customize the Tray Icon for end-user self service Signup and view all the answers

What is the benefit of using silent/quiet install command switches in ConnectWise Automate?

To install software without user interaction Signup and view all the answers

What is the primary purpose of two-factor authentication in ConnectWise Automate?

For regulatory and compliance reasons Signup and view all the answers

ConnectWise Automate provides only two types of reporting out of the box.

False Signup and view all the answers

What is the purpose of Dataviews in ConnectWise Automate?

To immediately view and interact with a wealth of system information Signup and view all the answers

ConnectWise Automate integrates with _______________ industry-leading products for two-factor authentication.

three Signup and view all the answers

Match the following features with their descriptions:

Automation = Automate redundant tasks Ticketing = Achieve operational consistency Actions = Take action on service desk tickets Signup and view all the answers

What is the benefit of using ConnectWise Automate's Reporting feature?

To have quick access to data Signup and view all the answers

Custom dataviews cannot be added in ConnectWise Automate.

False Signup and view all the answers

ConnectWise Automate provides over __________________ out-of-the-box dataviews.

100 Signup and view all the answers

What is the main reason why ConnectWise Automate provides customization options?

To fit the specific business needs of each IT department Signup and view all the answers

The Language Pack Editor is intended for businesses that need to localize verbiage used by the ConnectWise Automate Agent only.

False Signup and view all the answers

What is the primary purpose of the Network Probe in Automate?

Network monitoring Signup and view all the answers

ConnectWise Automate provides functionality to customize nearly all areas of the product, except for certain areas outside the __________ Network.

Developer Signup and view all the answers

What is the recommended approach for businesses that support multilingual users?

Evaluating and utilizing whichever method(s) best meet their specific needs Signup and view all the answers

Customization of a Ignite Service Plan is not possible in Automate.

False Signup and view all the answers

Match the following features with their purposes in Automate:

Language Pack Editor = Localizing verbiage used by the ConnectWise Automate Agent and/or Control Center Network Probe = Network monitoring Ignite Service Plan = Customizable service plans for IT professionals Customization = Fitting the product to specific business needs Signup and view all the answers

What is the main benefit of using ConnectWise Automate for IT professionals?

Customizable solutions to fit specific business needs Signup and view all the answers

What is the primary purpose of corrective actions in Automate?

To automate common IT requests and fixes Signup and view all the answers

Administrators are encouraged to add custom corrective actions based on their specific environments.

True Signup and view all the answers

What are some examples of corrective actions in Automate?

Defragment Drive, Domain Controller Diagnostics (DCDiag), Fix Windows Update, etc. Signup and view all the answers

Automate provides _______________ out-of-the-box corrective/auto-fix actions for self-healing.

37 Signup and view all the answers

What is the purpose of integration in Automate?

To reduce IT complexity and siloed processes Signup and view all the answers

Automate's out-of-the-box experience provides only 10 corrective actions for self-healing.

False Signup and view all the answers

Match the following corrective actions with their descriptions:

Defragment Drive = Fixes disk space issues Domain Controller Diagnostics (DCDiag) = Runs diagnostics on the domain controller Fix Windows Update = Resolves Windows update issues Kill Bad Process = Terminates a malfunctioning process Signup and view all the answers

What is the purpose of the Report Center in ConnectWise Automate?

To generate printable information for non-ConnectWise users Signup and view all the answers

ConnectWise Automate provides 10 out-of-the-box Heads Up Displays (HUDs).

False Signup and view all the answers

What is the name of the most commonly used Heads Up Display (HUD) in ConnectWise Automate?

Patch Status Signup and view all the answers

ConnectWise Automate provides out-of-the-box ______________ reports in the Report Center.

15 Signup and view all the answers

Match the following ConnectWise Automate features with their purposes:

Heads Up Displays (HUDs) = create persistent data visualizations Report Center = generate printable information for non-ConnectWise users Scripts = execute customized commands Assets = store information about network devices Signup and view all the answers

What is the purpose of the Assets feature in ConnectWise Automate?

To store information about network devices Signup and view all the answers

ConnectWise Automate allows administrators to add custom Heads Up Displays (HUDs).

True Signup and view all the answers

How many methods are there for generating reports in the Report Center?

2 Signup and view all the answers

Study Notes

Security

Agent device data is secured outside of the product, often involving Active Directory, network firewalls, and antivirus/anti-malware.
For businesses with no encryption needs, tunnels can be disabled while still allowing redirector functionality.

Control Center

Control Center communication and data is secured using a single method—user permissions.
User permissions are defined in five specific areas: User Classes, Group Permissions, Client Permissions, Command Level Limits, and Script Permissions.
User Classes define overall product permissions for Automate users.
Group Permissions define User Class permissions for agent devices joined to the group.
Client Permissions define User Class permissions for clients, locations, and agent devices.
Command Level Limits define which commands an Automate user can utilize.
Script Permissions define User Class permissions for individual scripts.
The Exclusion Group type prevents defined User Classes from accessing agent devices joined to the group.

Control Center Flavors

ConnectWise Automate’s Control Center is available in two flavors: installable Control Center and Web Control Center.
Installable Control Center provides all Automate functionality and is intended for day-to-day use by Automate users.
Web Control Center provides Desktop and Server Management functionality for individual agent devices and is intended for use by end users and Automate users unable to access the installable Control Center.

Data Flow

Unless directly connected to the Automate Database, data passes from the Control Center to an Automate Web Server, to the Automation Server, to the Database Server, and back again.

Groups

Groups are the heart of Automate as an automation engine.
Groups come in multiple types with varying levels of membership.
Best practice group membership involves finding members, joining them to a group, and automating some action(s).

Asset Inventory

Automate provides two methods of asset inventory: agent and agentless.
Devices with agent-based inventory will automatically update based on agent schedules.
Devices with agentless inventory require Collection Templates to define update details and schedules.
Agent Inventory provides non-customizable data on hardware, software, patches, users, event logs, services, and more.
Agentless Inventory provides customizable data on storage details, printer details, and more.

Remote Control

ConnectWise Automate provides three methods for remote control: ConnectWise Control, redirectors, and lights-out management.
All methods allow for connection logging and configuration of end-user preferences, such as end-user consent.
ConnectWise Control is an industry-leading remote control product for remote control of any agent device.

Customization

ConnectWise Automate provides functionality to customize nearly all areas of the product.
Certain areas cannot be customized outside the Developer Network, including:
- Agent Inventory
- Agentless Management
- Core Architecture
- Integrations/Plugins
- Ignite Service Plans
- Web Control Center Interface
- Control Center Interface
Customization of a Ignite Service Plan is defined as renaming or duplicating, and configuration of existing Ignite Service Plans is fully supported.

Multilingual Capabilities

ConnectWise Automate provides two methods for localization: the Language Pack Editor and localized agent functionality.
The Language Pack Editor is intended for businesses who need to localize verbiage used by the ConnectWise Automate Agent and/or Control Center.
Additional logic is commonly added to the Language Pack Editor, such as checking if the software is installed before script execution.

Self Service

ConnectWise Automate provides two methods for end-user self-service: the Tray Icon and Client Portal.
The Tray Icon is configurable for three types of end-user self-service using customizable Agent Template settings:
- Tickets
- Language
- Scripts
The Client Portal allows three types of end-user self-service using contact permissions:
- Tickets
- Actions
- Ticketing
- Automation

Two-Factor Authentication

ConnectWise Automate offers integration with three industry-leading products for two-factor authentication: AuthAnvil, Duo, and Google Authenticator.

Reporting

ConnectWise Automate provides three types of reporting: Dataviews, Heads Up Displays, and Report Center.
Dataviews are used to immediately view and interact with a wealth of system information and can be run on clients, locations, groups, or individual devices.
There are over 100 out-of-the-box dataviews, and custom dataviews can be added.
Heads Up Displays are used to create persistent data visualizations within Automate, and eight out-of-the-box HUDs are provided.
Report Center provides 15 out-of-the-box DevExpress reports, and reports can be generated on-demand or scheduled via email.

Integration

Integration delivers transformative next-level automation for businesses seeking to reduce IT complexity and siloed processes, and increase IT agility and technician dexterity.
Some commonly used dataviews include:
- Assets > Network Devices
- Assets > Servers
- Assets > Workstations
- Commands > All Commands
- Contacts > Computer Contacts
- Software > Full Software Listing
- Startup Items > Boot Execute

Distributed Communication & File Transfer

As your business grows, the likelihood of end users staying in the same building or even on the same network starts to disappear.

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Description

This quiz is about securing Control Center communication and data, with topics covering encryption, agent device data security, and redirector functionality.