Contract vs Agreement
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Questions and Answers

Which phrase should you avoid using in sales when you want to close a deal?

  • To be honest with you
  • To be frank with you
  • Just trust me on this
  • Trust me (correct)

    • What does the phrase 'To be honest with you' imply in a sales context?

  • The salesperson is about to reveal a secret
  • The salesperson is asking for trust
  • The salesperson has been honest throughout the conversation
  • The salesperson has been lying all along (correct)

    • Why is it not advisable to use the phrase 'Trust me' in sales?

  • It may make the prospect feel uncomfortable
  • It may imply that the salesperson is hiding something
  • It may raise doubts about the salesperson's credibility (correct)
  • It may sound too pushy

    • Which word should you use instead of 'contract' to make it feel less intimidating?

    <p>Paperwork</p> Signup and view all the answers

    According to the speaker, what should you offer when you make a contact with a prospect?

    <p>Value</p> Signup and view all the answers

    What word should you avoid using because it sounds cold and institutional?

    <p>Individual</p> Signup and view all the answers

    Why should you avoid putting down your competitors?

    <p>The prospect may think you're biased</p> Signup and view all the answers

    Which word should you avoid using when trying to close a sale?

    <p>Buy</p> Signup and view all the answers

    What is the problem with using the phrase 'just following up'?

    <p>It triggers the idea of being sold to</p> Signup and view all the answers

    What does the author suggest using instead of 'buy'?

    <p>Own</p> Signup and view all the answers

    What is the main point the author is making about apologizing in sales?

    <p>Apologizing puts the salesperson at a lower status</p> Signup and view all the answers

    What should you avoid saying in a sales or closing scenario?

    <p>You are still looking</p> Signup and view all the answers

    What should you do to demonstrate that you understand their problems and can solve them better than your competitors?

    <p>Ask questions and find out</p> Signup and view all the answers

    What does the author believe about free calls?

    <p>They are not recommended</p> Signup and view all the answers

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