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Questions and Answers
Which dimension of the general environment refers to the customs, mores, values, and demographic characteristics of society?
Which dimension of the general environment refers to the customs, mores, values, and demographic characteristics of society?
What is the primary focus of the task environment?
What is the primary focus of the task environment?
Which of the following is NOT considered a component of the general environment?
Which of the following is NOT considered a component of the general environment?
What does the political-legal dimension of the general environment influence?
What does the political-legal dimension of the general environment influence?
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Which dimension assesses the methods available for converting resources into products or services?
Which dimension assesses the methods available for converting resources into products or services?
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Which of the following groups is NOT part of the task environment?
Which of the following groups is NOT part of the task environment?
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What is considered part of the organization's internal environment?
What is considered part of the organization's internal environment?
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Which of the following best describes the general environment?
Which of the following best describes the general environment?
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How does the international dimension affect organizations?
How does the international dimension affect organizations?
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Which of the following dimensions is primarily concerned with the health of the economy in which an organization operates?
Which of the following dimensions is primarily concerned with the health of the economy in which an organization operates?
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What role do employees play in the internal environment of an organization?
What role do employees play in the internal environment of an organization?
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Which of the following is NOT a determinant of organization culture?
Which of the following is NOT a determinant of organization culture?
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How can an organization change its culture effectively?
How can an organization change its culture effectively?
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What is one way to reinforce a desired organization culture?
What is one way to reinforce a desired organization culture?
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Which factor is crucial for determining the overall 'feel' of an organization?
Which factor is crucial for determining the overall 'feel' of an organization?
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Which is an example of a cultural consideration in international business?
Which is an example of a cultural consideration in international business?
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What should a company do when trying to bring in a new culture?
What should a company do when trying to bring in a new culture?
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What does the internal environment of an organization include?
What does the internal environment of an organization include?
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Which of the following statements about organization culture is true?
Which of the following statements about organization culture is true?
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Which element is NOT typically associated with managing organization culture?
Which element is NOT typically associated with managing organization culture?
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Study Notes
Contemporary Management Concepts
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This section covers the environment of organizations and managers.
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The organization's environments are categorized into general, task, and internal environments.
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The general environment encompasses outside forces (economic, legal, political, socio-cultural, international, and technological.) that influence an organization.
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The task environment includes specific groups and organizations that directly affect the organization (competitors, customers, suppliers, regulators, and strategic partners.)
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The internal environment refers to factors within the organization, including owners, board of directors, employees, and the physical work environment.
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Organization culture involves shared values, beliefs, behaviors, customs, and attitudes within an organization.
- Organizational culture shapes overall effectiveness and long-term success, often varying within different organizational segments.
- Key determinants include the founder's personal values, organizational symbols and stories (heroes, slogans, ceremonies), corporate successes, and shared experiences.
- Ways to manage organizational culture include; understanding the current culture and deciding whether to maintain or change it, articulating the culture through slogans, ceremonies, and shared experiences, rewarding behaviors consistent with desired values.
- Changing organizational culture requires developing a clear vision, bringing in outsiders to important managerial positions, and adopting new symbols in place of old traditions.
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Cultural differences affect language (e.g. "hai" in Japanese) and color perceptions (e.g., green signifying death in some cultures, pink as feminine in the U.S.).
Individual Differences Across Cultures
- Individualism (individual interests) vs. collectivism (group interests)
- Power respect versus power tolerance
- Uncertainty acceptance versus uncertainty avoidance
- Aggressive versus passive goal behavior
- Long-term versus short-term outlook.
The (Multi-) Cultural Environment
- Changing demographics in the labor force necessitate greater awareness of diversity, as diversity improves workforce quality.
- Increasing diversity and multiculturalism in organizations is partly driven by legislation, legal action, and the globalization movement.
The Increasing Diversity of the Workforce and the Environment
- Diversity encompasses differences in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, education, physical appearance, capabilities, and disabilities.
Five-Forces Analysis (Porter)
- This model analyzes industry competitiveness by examining:
- The level of rivalry among existing competitors
- The power of suppliers
- The power of buyers
- The threat of new entrants
- The threat of substitute products.
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Description
This quiz explores the various environments that organizations and managers operate within. It covers general, task, and internal environments, as well as the critical role of organizational culture. Understand how these elements influence effectiveness and success in management.
