Organisational Policy and Procedure Quiz

Questions and Answers

Who is responsible for overseeing the design, delivery, and review of the Participant's supports?

The Behavioural Consultant

What is general limit to travel time for participant to participant travel?

30 minutes

What is the standard distance limit for travel via non-toll roads between participants?

20km

What are the general hours of operation for clinical services?

8am to 7pm Signup and view all the answers

What is the phone number for Momentum Learning Services?

(02) 8593 2664 Signup and view all the answers

What is the NDIS Organisation ID for Momentum Learning Services?

4050002680 Signup and view all the answers

How much notice is required for a participant to avoid a cancellation fee for a scheduled service?

3 business days notice Signup and view all the answers

Which of the following is a minimum billing requirement for all in-person Behaviour Technician services?

A 2-hour minimum billing Signup and view all the answers

How often should independently sourced persons responsible for implementing the Participant’s MLS program be evaluated?

Every 6 months Signup and view all the answers

What is the purpose of the Intake Meeting?

To identify specific skill acquisition and behavior intervention needs of a potential participant through direct observation and assessment Signup and view all the answers

Which method of contact will the Provider use if the issue is non-urgent and the Participant prefers email?

Email Signup and view all the answers

During the probationary period, the Provider reserves the right to end the Agreement immediately if they feel the ability to provide services is compromised by the actions, capacity, or ability of which parties?

Both the Provider and the Participant Signup and view all the answers

Which of the following is not an activity that carers are expected to participate in to demonstrate active engagement in their supports?

Discontinue any non-ABA based interventions Signup and view all the answers

Who will be responsible for adapting and individually tailoring resources for the Participant if required?

The Participant's Behavioural Consultant Signup and view all the answers

Who is responsible for providing toileting assistance to the Participant if it is not a part of their skill acquisition program?

The Participant or Participant Representatives Signup and view all the answers

What symptoms may indicate that the Participant's illness may possibly be contagious or infectious?

All of the above Signup and view all the answers

What should happen, if a workplace safety risk is identified that might interfere with the delivery of supports to a new participant?

The Provider will work with the participant to remediate the issue before services begin or continue Signup and view all the answers

What type of assessment is required before targeting identified behaviours of concern for intervention?

All of the above Signup and view all the answers

How much notice is required for participant cancellation to avoid late cancellation charges?

3-business days Signup and view all the answers

What happens if participant-initiated cancellations reduce the actual service hours provided to less than 80% of the agreed scheduled hours within a single month?

The participant will lose their scheduled sessions for the next month Signup and view all the answers

What is the minimum notice required for pre-planned cancellations of scheduled services for more than 2 consecutive days?

10 business days Signup and view all the answers

What should a participant do if an MLS team member is late for a scheduled service?

Engage in the following steps Signup and view all the answers

What is the Provider's commitment regarding the use of restrictive practices?

To consider and attempt reinforcement-based interventions first Signup and view all the answers

What is the requirement for documenting instances of restrictive practices being implemented?

All instances, whether unauthorised or authorised, must be documented Signup and view all the answers

What action must be taken after the first instance of an unauthorised restrictive practice being implemented?

Put in place necessary functional behaviour assessment and behaviour support plans Signup and view all the answers

Which legislation and guidelines must be followed when engaging in the use of restrictive practices?

Persons with Disability (Regulation of Restrictive Practices) Bill 2021, Communities & Justice’ Restrictive Practices Authorisation policy, National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 Signup and view all the answers

Which of the following is considered a prohibited practice according to the text?

Any form of corporal punishment Signup and view all the answers

What is the requirement for using restrictive practices according to the Provider's commitment?

To use restrictive practices in the least restrictive way and for the shortest time possible as a last resort Signup and view all the answers

Which of the following is considered a prohibited practice according to the text?

Implementation Signup and view all the answers

What is the NDIS Organisation ID for Momentum Learning Services?

4050002680 Signup and view all the answers

Who is responsible for overseeing the design, delivery, and review of the Participant's supports?

Provider Signup and view all the answers

When should restrictive practices be used?

In the least restrictive way and for the shortest time possible as a last resort Signup and view all the answers

What is considered a prohibited practice according to the text?

Corporal punishment Signup and view all the answers

What is the requirement for documenting instances of restrictive practices being implemented?

All instances of restrictive practices, whether unauthorised or authorised, need to be documented Signup and view all the answers

Which method of contact will the Provider use if the issue is more time sensitive and the Participant prefers SMS or phone call?

A phone call Signup and view all the answers

What is the duration of the probationary period for service provision?

90 days Signup and view all the answers

What is considered active participation in the supports provided by the Provider?

Maintaining the level of agreed and recommended services Signup and view all the answers

Who is responsible for primarily covering the costs associated with producing learning materials for use during services?

The Participant Signup and view all the answers

What is the maximum travel time allowed for employees of the Provider?

30 minutes Signup and view all the answers

What is the standard distance limit for travel via non-toll roads between participants?

20km Signup and view all the answers

What is the general hours of operation for clinical services?

8am to 7pm Monday to Friday Signup and view all the answers

What is the maximum charge for Provider travel time for each service provided?

30 minutes of the standard hourly rate Signup and view all the answers

Which of the following is a mandatory service requirement for all Participants?

Completing a minimum of 2 hours of in-person service Signup and view all the answers

How often should independent therapists be evaluated by an MLS team member?

Every 6 months Signup and view all the answers

What is the purpose of team meetings in the MLS program?

To adjust the existing program and maximize its effectiveness Signup and view all the answers

What is the maximum cost per hour for team meetings?

$300 Signup and view all the answers

How much notice is required for participant cancellation to avoid late cancellation charges?

3-business days Signup and view all the answers

What is the late cancellation charge for a scheduled service?

100% of the scheduled service fee Signup and view all the answers

What is the minimum notice required for pre-planned cancellations of scheduled services for more than 2 consecutive days?

10 business days Signup and view all the answers

What should a participant do if an MLS team member is late for a scheduled service?

Contact the Provider to report the lateness Signup and view all the answers

Who is responsible for providing toileting assistance to the Participant if it is not a part of their skill acquisition program?

Participant Representatives Signup and view all the answers

What type of assessment is required before targeting identified behaviors of concern for intervention?

All of the above Signup and view all the answers

When can MLS team members intervene in a way other than what has been agreed upon in an existing behavior support plan?

If the continuation of the current plan poses immediate and significant risk to the Participant or others Signup and view all the answers

What is the Provider's commitment regarding the use of restrictive practices?

The Provider commits to using restrictive practices as a last resort Signup and view all the answers

Study Notes

Oversight and Responsibilities

The Provider is responsible for the design, delivery, and review of the Participant's supports.
An independently sourced person implementing the Participant’s MLS program should be evaluated regularly for effectiveness.

Travel and Accessibility

The general limit for participant-to-participant travel time is specified, focusing on practicality and efficiency.
Standard distance limit for travel via non-toll roads between participants is established to promote accessibility.
Maximum travel time allowed for employees of the Provider is also defined.

Clinical Services

General hours of operation for clinical services are outlined, ensuring availability for participant needs.

Contact Information

Momentum Learning Services can be reached via a dedicated phone number (exact number not provided).
The NDIS Organisation ID for Momentum Learning Services is specified for identification purposes.

Cancellations and Fees

A set amount of notice is required from participants to avoid cancellation fees for scheduled services.
Late cancellation charges apply if notice is not respected.
If participant-initiated cancellations drop actual service hours to less than 80% of agreed scheduled hours within a month, implications follow.
Minimum notice for pre-planned cancellations of more than two consecutive days is determined to manage service availability.

Participant and Support Officer Interaction

If an MLS team member is late for a scheduled service, the Participant should follow a specified protocol.
Active participation from carers in supports helps demonstrate engagement and commitment to the Participant's progress.

Restrictive Practices

The Provider has a commitment to responsibly use restrictive practices, adhering to legislative guidelines.
Documentation is required for each instance of restrictive practices being implemented.
The first instance of an unauthorized restrictive practice must be reported and addressed.
Restrictive practices should only be used as a last resort, with appropriate interventions in place.

Safety and Well-being

Symptoms indicating that a Participant's illness may be contagious or infectious require specific attention for health and safety.
Safety risks that might interfere with support delivery must be addressed immediately.

Evaluation and Training

Team meetings within the MLS program have a defined purpose, facilitating communication and progress in service delivery.
A maximum charge for Provider travel time per service is specified to control costs.

Additional Notes

Actions and decisions may be limited during the probationary period, where the Provider can end the Agreement if compromised.
Carers are encouraged to engage actively in furthers helps to develop their skills and enhance support.

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Description

Test your understanding of the MLS's policies and procedures as per the Employee Manual