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Contact Center Equipment

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Questions and Answers

What is the main way some businesses communicate with their customers?

Through social media platforms

By sending physical mail

Via email

By using call centers (correct)

Which of the following is NOT a function of call centers mentioned in the text?

Handling customer complaints

Conducting face-to-face meetings (correct)

Telemarketing to find new customers

Providing tech support

What basic equipment is essential for all call centers?

Fax machines

Coffee makers

Telephone systems (correct)

Office furniture

In a call center, what is the purpose of telemarketing?

To find new customers Signup and view all the answers

What type of support can a call center provide according to the text?

IT troubleshooting assistance Signup and view all the answers

What is Business Process Outsourcing (BPO)?

Contracting a specific business process/task to a third-party service provider Signup and view all the answers

Who is a Contact Center Representative?

The person who handles incoming and outgoing customer calls for an outsourced business task/process Signup and view all the answers

Why do companies implement Business Process Outsourcing?

As a cost-saving measure for non-core tasks Signup and view all the answers

What is the primary role of a Contact Center (Call Center)?

To handle incoming and outgoing customer calls Signup and view all the answers

What distinguishes a Contact Center Representative from a BPO Company?

Handling customer calls for outsourced tasks Signup and view all the answers