Contact Center Equipment

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Questions and Answers

What is the main way some businesses communicate with their customers?

  • Through social media platforms
  • By sending physical mail
  • Via email
  • By using call centers (correct)

Which of the following is NOT a function of call centers mentioned in the text?

  • Handling customer complaints
  • Conducting face-to-face meetings (correct)
  • Telemarketing to find new customers
  • Providing tech support

What basic equipment is essential for all call centers?

  • Fax machines
  • Coffee makers
  • Telephone systems (correct)
  • Office furniture

In a call center, what is the purpose of telemarketing?

<p>To find new customers (D)</p> Signup and view all the answers

What type of support can a call center provide according to the text?

<p>IT troubleshooting assistance (D)</p> Signup and view all the answers

What is Business Process Outsourcing (BPO)?

<p>Contracting a specific business process/task to a third-party service provider (B)</p> Signup and view all the answers

Who is a Contact Center Representative?

<p>The person who handles incoming and outgoing customer calls for an outsourced business task/process (B)</p> Signup and view all the answers

Why do companies implement Business Process Outsourcing?

<p>As a cost-saving measure for non-core tasks (A)</p> Signup and view all the answers

What is the primary role of a Contact Center (Call Center)?

<p>To handle incoming and outgoing customer calls (C)</p> Signup and view all the answers

What distinguishes a Contact Center Representative from a BPO Company?

<p>Handling customer calls for outsourced tasks (C)</p> Signup and view all the answers

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