10 Questions
What is the main way some businesses communicate with their customers?
By using call centers
Which of the following is NOT a function of call centers mentioned in the text?
Conducting face-to-face meetings
What basic equipment is essential for all call centers?
Telephone systems
In a call center, what is the purpose of telemarketing?
To find new customers
What type of support can a call center provide according to the text?
IT troubleshooting assistance
What is Business Process Outsourcing (BPO)?
Contracting a specific business process/task to a third-party service provider
Who is a Contact Center Representative?
The person who handles incoming and outgoing customer calls for an outsourced business task/process
Why do companies implement Business Process Outsourcing?
As a cost-saving measure for non-core tasks
What is the primary role of a Contact Center (Call Center)?
To handle incoming and outgoing customer calls
What distinguishes a Contact Center Representative from a BPO Company?
Handling customer calls for outsourced tasks
Explore the essential equipment needed for setting up and running a call center. Learn about the functions and purposes of different call centers, whether for telemarketing, technical support, or customer service.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
