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Questions and Answers
What is the main way some businesses communicate with their customers?
What is the main way some businesses communicate with their customers?
- Through social media platforms
- By sending physical mail
- Via email
- By using call centers (correct)
Which of the following is NOT a function of call centers mentioned in the text?
Which of the following is NOT a function of call centers mentioned in the text?
- Handling customer complaints
- Conducting face-to-face meetings (correct)
- Telemarketing to find new customers
- Providing tech support
What basic equipment is essential for all call centers?
What basic equipment is essential for all call centers?
- Fax machines
- Coffee makers
- Telephone systems (correct)
- Office furniture
In a call center, what is the purpose of telemarketing?
In a call center, what is the purpose of telemarketing?
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What type of support can a call center provide according to the text?
What type of support can a call center provide according to the text?
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What is Business Process Outsourcing (BPO)?
What is Business Process Outsourcing (BPO)?
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Who is a Contact Center Representative?
Who is a Contact Center Representative?
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Why do companies implement Business Process Outsourcing?
Why do companies implement Business Process Outsourcing?
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What is the primary role of a Contact Center (Call Center)?
What is the primary role of a Contact Center (Call Center)?
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What distinguishes a Contact Center Representative from a BPO Company?
What distinguishes a Contact Center Representative from a BPO Company?
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