Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
What is the main way some businesses communicate with their customers?
What is the main way some businesses communicate with their customers?
- Through social media platforms
- By sending physical mail
- Via email
- By using call centers (correct)
Which of the following is NOT a function of call centers mentioned in the text?
Which of the following is NOT a function of call centers mentioned in the text?
- Handling customer complaints
- Conducting face-to-face meetings (correct)
- Telemarketing to find new customers
- Providing tech support
What basic equipment is essential for all call centers?
What basic equipment is essential for all call centers?
- Fax machines
- Coffee makers
- Telephone systems (correct)
- Office furniture
In a call center, what is the purpose of telemarketing?
In a call center, what is the purpose of telemarketing?
Signup and view all the answers
What type of support can a call center provide according to the text?
What type of support can a call center provide according to the text?
Signup and view all the answers
What is Business Process Outsourcing (BPO)?
What is Business Process Outsourcing (BPO)?
Signup and view all the answers
Who is a Contact Center Representative?
Who is a Contact Center Representative?
Signup and view all the answers
Why do companies implement Business Process Outsourcing?
Why do companies implement Business Process Outsourcing?
Signup and view all the answers
What is the primary role of a Contact Center (Call Center)?
What is the primary role of a Contact Center (Call Center)?
Signup and view all the answers
What distinguishes a Contact Center Representative from a BPO Company?
What distinguishes a Contact Center Representative from a BPO Company?
Signup and view all the answers
Flashcards are hidden until you start studying
