Questions and Answers
What does it mean to collaborate?
To work together with others, willingly and in the spirit of cooperation.
Who is considered a consumer?
One who purchases goods, products, or services for personal use.
What is empathy?
The ability to understand and identify with another's feelings, ideas, or situation.
What is an entrepreneur?
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What does LEED stand for?
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What does tangible mean?
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Which of the following is an example of a consumer service?
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How do primary and secondary industries differ?
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What is the new fourth sector of the economy?
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Which word describes an actor, writer, musician?
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Which word describes a dietician, optician?
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Which word describes a litigator, paralegal, attorney?
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How do human services differ from other consumer services?
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Which factor positively affects one's ability to work well with others?
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Which of the following is an example of empathy?
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Which word describes Sarah, who opened Sarah's Stables to give riding lessons?
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Which word describes Ben, who takes lessons at Sarah's Stables to improve as a horse jockey?
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Study Notes
Key Terms in Consumer Services
- Collaborate: Working jointly with others in a cooperative manner to achieve a common goal.
- Consumer: An individual who purchases goods or services for personal use, representing the end-user in the marketplace.
- Empathy: The capacity to understand and connect with the feelings or circumstances of others, crucial for effective communication and service.
- Entrepreneur: A person who initiates a business venture, bearing full responsibility for its outcomes, both successes and failures.
- LEED: An acronym for Leadership in Energy and Environmental Design, it is a recognized standard for assessing and certifying environmentally sustainable buildings.
- Tangible: Refers to something that can be touched or physically perceived, as opposed to intangible concepts or services.
Types of Consumer Services
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Examples of Consumer Services:
- Refrigerator Repair: A practical service focused on the maintenance of household appliances, reflecting a direct consumer need.
- Entertainment: Involves various professions like actors, writers, and musicians providing enjoyable experiences to consumers.
- Health Care: Professionals like dieticians and opticians offer health-related services, emphasizing consumer well-being.
- Legal Industry: Includes roles such as litigators, paralegals, and attorneys providing legal assistance and representation.
Economic Structure
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Primary vs. Secondary Industries:
- Primary industries are responsible for the extraction and production of raw materials, while secondary industries transform these materials into finished goods, generating manufacturing jobs.
- Fourth Sector of the Economy: Represents the Information Technology sector, highlighting a modern shift in economic activities focusing on information and digital services.
Differences in Service Focus
- Human Services vs. Other Consumer Services: Human services specifically aim to aid individuals in improving their quality of life, distinguishing themselves from purely commercial or corporate service provisions.
Interpersonal Skills
- Factors Affecting Collaboration: Effective communication is identified as a crucial element that enhances one's ability to work harmoniously with others.
- Example of Empathy: Sharing personal experiences of overcoming challenges with someone facing similar difficulties fosters understanding and support.
Case Studies
- Sarah's Stables: Represents an entrepreneurial endeavor in which Sarah combines her passion for horses with business, offering riding lessons to consumers.
- Ben's Story: Illustrates a consumer seeking improvement and experience through lessons, engaging with the service provided by an entrepreneur.
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Description
Explore key terms related to Consumer Services with these flashcards. Each card provides a definition for important concepts such as 'collaborate', 'consumer', 'empathy', and 'entrepreneur'. Perfect for students looking to enhance their understanding of this field.
