Podcast
Questions and Answers
What does it mean to collaborate?
What does it mean to collaborate?
To work together with others, willingly and in the spirit of cooperation.
Who is considered a consumer?
Who is considered a consumer?
One who purchases goods, products, or services for personal use.
What is empathy?
What is empathy?
The ability to understand and identify with another's feelings, ideas, or situation.
What is an entrepreneur?
What is an entrepreneur?
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What does LEED stand for?
What does LEED stand for?
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What does tangible mean?
What does tangible mean?
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Which of the following is an example of a consumer service?
Which of the following is an example of a consumer service?
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How do primary and secondary industries differ?
How do primary and secondary industries differ?
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What is the new fourth sector of the economy?
What is the new fourth sector of the economy?
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Which word describes an actor, writer, musician?
Which word describes an actor, writer, musician?
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Which word describes a dietician, optician?
Which word describes a dietician, optician?
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Which word describes a litigator, paralegal, attorney?
Which word describes a litigator, paralegal, attorney?
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How do human services differ from other consumer services?
How do human services differ from other consumer services?
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Which factor positively affects one's ability to work well with others?
Which factor positively affects one's ability to work well with others?
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Which of the following is an example of empathy?
Which of the following is an example of empathy?
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Which word describes Sarah, who opened Sarah's Stables to give riding lessons?
Which word describes Sarah, who opened Sarah's Stables to give riding lessons?
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Which word describes Ben, who takes lessons at Sarah's Stables to improve as a horse jockey?
Which word describes Ben, who takes lessons at Sarah's Stables to improve as a horse jockey?
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Study Notes
Key Terms in Consumer Services
- Collaborate: Working jointly with others in a cooperative manner to achieve a common goal.
- Consumer: An individual who purchases goods or services for personal use, representing the end-user in the marketplace.
- Empathy: The capacity to understand and connect with the feelings or circumstances of others, crucial for effective communication and service.
- Entrepreneur: A person who initiates a business venture, bearing full responsibility for its outcomes, both successes and failures.
- LEED: An acronym for Leadership in Energy and Environmental Design, it is a recognized standard for assessing and certifying environmentally sustainable buildings.
- Tangible: Refers to something that can be touched or physically perceived, as opposed to intangible concepts or services.
Types of Consumer Services
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Examples of Consumer Services:
- Refrigerator Repair: A practical service focused on the maintenance of household appliances, reflecting a direct consumer need.
- Entertainment: Involves various professions like actors, writers, and musicians providing enjoyable experiences to consumers.
- Health Care: Professionals like dieticians and opticians offer health-related services, emphasizing consumer well-being.
- Legal Industry: Includes roles such as litigators, paralegals, and attorneys providing legal assistance and representation.
Economic Structure
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Primary vs. Secondary Industries:
- Primary industries are responsible for the extraction and production of raw materials, while secondary industries transform these materials into finished goods, generating manufacturing jobs.
- Fourth Sector of the Economy: Represents the Information Technology sector, highlighting a modern shift in economic activities focusing on information and digital services.
Differences in Service Focus
- Human Services vs. Other Consumer Services: Human services specifically aim to aid individuals in improving their quality of life, distinguishing themselves from purely commercial or corporate service provisions.
Interpersonal Skills
- Factors Affecting Collaboration: Effective communication is identified as a crucial element that enhances one's ability to work harmoniously with others.
- Example of Empathy: Sharing personal experiences of overcoming challenges with someone facing similar difficulties fosters understanding and support.
Case Studies
- Sarah's Stables: Represents an entrepreneurial endeavor in which Sarah combines her passion for horses with business, offering riding lessons to consumers.
- Ben's Story: Illustrates a consumer seeking improvement and experience through lessons, engaging with the service provided by an entrepreneur.
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Description
Explore key terms related to Consumer Services with these flashcards. Each card provides a definition for important concepts such as 'collaborate', 'consumer', 'empathy', and 'entrepreneur'. Perfect for students looking to enhance their understanding of this field.
