Podcast
Questions and Answers
Which of the following best defines a consumer?
Which of the following best defines a consumer?
- A person who produces goods
- A business entity
- Someone who sells goods and services
- Someone who buys goods and services for their own use (correct)
Goods can only be items that can be touched or seen.
Goods can only be items that can be touched or seen.
True (A)
What is one of the responsibilities of a consumer?
What is one of the responsibilities of a consumer?
Being an informed consumer
Consumers must be aware of how their purchase impacts other people and the environment and do their best to purchase __________ goods and services.
Consumers must be aware of how their purchase impacts other people and the environment and do their best to purchase __________ goods and services.
Match the following responsibilities with their definitions:
Match the following responsibilities with their definitions:
What could be a consequence of impulse buying?
What could be a consequence of impulse buying?
The Sale of Goods and Supply of Services Act 1980 is intended to protect consumers.
The Sale of Goods and Supply of Services Act 1980 is intended to protect consumers.
Give one example of a service.
Give one example of a service.
What is one of the standards goods must meet regarding their quality?
What is one of the standards goods must meet regarding their quality?
A kettle must be fit for purpose by boiling water safely.
A kettle must be fit for purpose by boiling water safely.
What must goods match according to advertising descriptions or labels?
What must goods match according to advertising descriptions or labels?
If a consumer chooses a carpet from a book of samples, they should receive the exact ______ chosen.
If a consumer chooses a carpet from a book of samples, they should receive the exact ______ chosen.
Which of the following is NOT a form of redress for faulty goods?
Which of the following is NOT a form of redress for faulty goods?
All materials must be of poor quality and fit for purpose.
All materials must be of poor quality and fit for purpose.
What should an accountant have to properly do tax returns for a business?
What should an accountant have to properly do tax returns for a business?
Match the following terms with their correct definitions:
Match the following terms with their correct definitions:
What does 'redress' refer to in the context of a complaint?
What does 'redress' refer to in the context of a complaint?
A signed name is optional when making a formal complaint.
A signed name is optional when making a formal complaint.
What is typically included in a formal complaint?
What is typically included in a formal complaint?
In a formal complaint, the __________ describes the issue you want to address.
In a formal complaint, the __________ describes the issue you want to address.
Match the components of a formal complaint with their descriptions:
Match the components of a formal complaint with their descriptions:
What is prohibited under the Consumer Protection Act 2007?
What is prohibited under the Consumer Protection Act 2007?
The Consumer Rights Act 2022 protects consumers only when buying from domestic sellers.
The Consumer Rights Act 2022 protects consumers only when buying from domestic sellers.
What must prices include according to the Consumer Protection Act 2007?
What must prices include according to the Consumer Protection Act 2007?
Sellers cannot make _____ claims about their goods or services.
Sellers cannot make _____ claims about their goods or services.
Match the following aspects of consumer protection with their descriptions:
Match the following aspects of consumer protection with their descriptions:
Which of the following is a requirement regarding advertisements under the Consumer Protection Act?
Which of the following is a requirement regarding advertisements under the Consumer Protection Act?
Sellers are allowed to pressure consumers into making a purchase.
Sellers are allowed to pressure consumers into making a purchase.
What type of complaint format is outlined in the content?
What type of complaint format is outlined in the content?
What is the primary role of the Competition and Consumer Protection Commission (CCPC)?
What is the primary role of the Competition and Consumer Protection Commission (CCPC)?
The Advertising Standard Authority for Ireland (ASAI) deals with complaints about advertisements.
The Advertising Standard Authority for Ireland (ASAI) deals with complaints about advertisements.
What is the maximum claim amount that can be pursued through the Small Claims Procedure?
What is the maximum claim amount that can be pursued through the Small Claims Procedure?
The Consumers Association of Ireland (CAI) publishes a monthly magazine called __________.
The Consumers Association of Ireland (CAI) publishes a monthly magazine called __________.
Match the consumer agencies with their primary focus:
Match the consumer agencies with their primary focus:
Which of the following is a characteristic of the Small Claims Procedure?
Which of the following is a characteristic of the Small Claims Procedure?
The Ombudsman is part of the government.
The Ombudsman is part of the government.
What must consumers do before filing a claim in the Small Claims Procedure?
What must consumers do before filing a claim in the Small Claims Procedure?
Study Notes
Consumers
- A consumer is someone who buys goods and services for personal use.
- Consumers have a responsibility to purchase responsible and ethical goods and services.
- Consumers must be aware of the impact of their purchases on the environment and society.
- Impulse buying can lead to financial difficulties.
Consumer Rights
- The Sale of Goods and Supply of Services Act 1980 protects consumers in Ireland.
- Goods must meet a standard of quality, be fit for purpose, and match descriptions and advertised claims.
- Services must be performed with reasonable care and skill.
Legal Protection
- The Consumer Protection Act 2007 prohibits misleading advertising and unfair trading practices.
- Prices must include all taxes and charges.
- The Consumer Rights Act 2022 protects consumers regardless of the seller's location.
Consumer Protection Agencies
- The Competition and Consumer Protection Commission (CCPC) enforces consumer protection laws and promotes fair competition.
- The Advertising Standards Authority for Ireland (ASAI) handles complaints about misleading advertising.
- The Consumers Association of Ireland (CAI) provides information and advice to consumers through publications and online resources.
Resolving Complaints
- A formal complaint includes a clear description of the issue, relevant details, and a desired outcome.
- Redress refers to the remedies or solutions offered to a consumer for a complaint.
- The Small Claims Procedure allows consumers to pursue claims up to €2,000 in the District Court.
Key Terms
- Formal Complaint: Written communication outlining a specific issue with a product or service.
- Redress: Compensation or remedy provided to a consumer for a legitimate complaint.
- Implied Term: Unwritten condition assumed within a contract, such as fitness for purpose.
- Consumer Agency: Organization protecting consumers' rights and interests.
Additional Notes
- Consumers should research products and services before making a purchase.
- Keeping receipts and documentation is crucial in case of complaints.
- Formal complaints should be written and sent to the relevant company or organization.
- The Small Claims Procedure offers a cost-effective way to resolve disputes.
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Description
This quiz assesses your understanding of consumer definitions, goods and services, and the responsibilities of informed consumers. Test your knowledge on ethical consumption, avoiding impulse buying, and recognizing the importance of consumer agencies.
