Consumer Rights and Responsibilities
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Which of the following best defines a consumer?

  • A person who produces goods
  • A business entity
  • Someone who sells goods and services
  • Someone who buys goods and services for their own use (correct)

    • Goods can only be items that can be touched or seen.

    True

    What is one of the responsibilities of a consumer?

    Being an informed consumer

    Consumers must be aware of how their purchase impacts other people and the environment and do their best to purchase __________ goods and services.

    <p>ethical and sustainable</p> Signup and view all the answers

    Match the following responsibilities with their definitions:

    <p>Being an informed consumer = Know your rights and how to make complaints Avoid impulse buying = Prevent unnecessary purchases Pay the agreed price = Meet financial commitments on time Avoid false economies = Recognize long-term value over short-term savings</p> Signup and view all the answers

    What could be a consequence of impulse buying?

    <p>Shortage of cash for essential items</p> Signup and view all the answers

    The Sale of Goods and Supply of Services Act 1980 is intended to protect consumers.

    <p>True</p> Signup and view all the answers

    Give one example of a service.

    <p>Car wash</p> Signup and view all the answers

    What is one of the standards goods must meet regarding their quality?

    <p>They must be of reasonable standard regarding quality and durability given the price</p> Signup and view all the answers

    A kettle must be fit for purpose by boiling water safely.

    <p>True</p> Signup and view all the answers

    What must goods match according to advertising descriptions or labels?

    <p>Goods must match the description.</p> Signup and view all the answers

    If a consumer chooses a carpet from a book of samples, they should receive the exact ______ chosen.

    <p>carpet</p> Signup and view all the answers

    Which of the following is NOT a form of redress for faulty goods?

    <p>Denial</p> Signup and view all the answers

    All materials must be of poor quality and fit for purpose.

    <p>False</p> Signup and view all the answers

    What should an accountant have to properly do tax returns for a business?

    <p>Necessary qualifications.</p> Signup and view all the answers

    Match the following terms with their correct definitions:

    <p>Refund = Returning a faulty good to receive money back Replacement = Substituting the faulty item for a new one Repair = Arranging to fix the faulty item Merchantable quality = Materials must be of good quality and fit for purpose</p> Signup and view all the answers

    What does 'redress' refer to in the context of a complaint?

    <p>A remedy or compensation</p> Signup and view all the answers

    A signed name is optional when making a formal complaint.

    <p>False</p> Signup and view all the answers

    What is typically included in a formal complaint?

    <p>The act that has been broken and the part of the act that was broken.</p> Signup and view all the answers

    In a formal complaint, the __________ describes the issue you want to address.

    <p>redress</p> Signup and view all the answers

    Match the components of a formal complaint with their descriptions:

    <p>Act that has been broken = Specific violation of law Part of the act that was broken = Details of the infraction Redress = Desired outcome or solution Yours sincerely = A common closing phrase</p> Signup and view all the answers

    What is prohibited under the Consumer Protection Act 2007?

    <p>False or misleading claims by sellers</p> Signup and view all the answers

    The Consumer Rights Act 2022 protects consumers only when buying from domestic sellers.

    <p>False</p> Signup and view all the answers

    What must prices include according to the Consumer Protection Act 2007?

    <p>All extras, including VAT</p> Signup and view all the answers

    Sellers cannot make _____ claims about their goods or services.

    <p>false or misleading</p> Signup and view all the answers

    Match the following aspects of consumer protection with their descriptions:

    <p>Labels = Information must not mislead consumers Prices = Must be clearly stated and inclusive of extras Sellers = Cannot pressure consumers to buy Advertisements = Must not contain false information</p> Signup and view all the answers

    Which of the following is a requirement regarding advertisements under the Consumer Protection Act?

    <p>Advertisements must not mislead consumers or contain false information</p> Signup and view all the answers

    Sellers are allowed to pressure consumers into making a purchase.

    <p>False</p> Signup and view all the answers

    What type of complaint format is outlined in the content?

    <p>Formal complaint</p> Signup and view all the answers

    What is the primary role of the Competition and Consumer Protection Commission (CCPC)?

    <p>To enforce consumer protection and competition law</p> Signup and view all the answers

    The Advertising Standard Authority for Ireland (ASAI) deals with complaints about advertisements.

    <p>True</p> Signup and view all the answers

    What is the maximum claim amount that can be pursued through the Small Claims Procedure?

    <p>€2,000</p> Signup and view all the answers

    The Consumers Association of Ireland (CAI) publishes a monthly magazine called __________.

    <p>Consumer Choice</p> Signup and view all the answers

    Match the consumer agencies with their primary focus:

    <p>CCPC = Enforces consumer protection law CAI = Advocates for consumer rights ASAI = Monitors advertisements Ombudsman = Investigates complaints against government bodies</p> Signup and view all the answers

    Which of the following is a characteristic of the Small Claims Procedure?

    <p>Is a fast and inexpensive way to resolve complaints</p> Signup and view all the answers

    The Ombudsman is part of the government.

    <p>False</p> Signup and view all the answers

    What must consumers do before filing a claim in the Small Claims Procedure?

    <p>Try to resolve the issue themselves or with the help of another agency</p> Signup and view all the answers

    Study Notes

    Consumers

    • A consumer is someone who buys goods and services for personal use.
    • Consumers have a responsibility to purchase responsible and ethical goods and services.
    • Consumers must be aware of the impact of their purchases on the environment and society.
    • Impulse buying can lead to financial difficulties.

    Consumer Rights

    • The Sale of Goods and Supply of Services Act 1980 protects consumers in Ireland.
    • Goods must meet a standard of quality, be fit for purpose, and match descriptions and advertised claims.
    • Services must be performed with reasonable care and skill.
    • The Consumer Protection Act 2007 prohibits misleading advertising and unfair trading practices.
    • Prices must include all taxes and charges.
    • The Consumer Rights Act 2022 protects consumers regardless of the seller's location.

    Consumer Protection Agencies

    • The Competition and Consumer Protection Commission (CCPC) enforces consumer protection laws and promotes fair competition.
    • The Advertising Standards Authority for Ireland (ASAI) handles complaints about misleading advertising.
    • The Consumers Association of Ireland (CAI) provides information and advice to consumers through publications and online resources.

    Resolving Complaints

    • A formal complaint includes a clear description of the issue, relevant details, and a desired outcome.
    • Redress refers to the remedies or solutions offered to a consumer for a complaint.
    • The Small Claims Procedure allows consumers to pursue claims up to €2,000 in the District Court.

    Key Terms

    • Formal Complaint: Written communication outlining a specific issue with a product or service.
    • Redress: Compensation or remedy provided to a consumer for a legitimate complaint.
    • Implied Term: Unwritten condition assumed within a contract, such as fitness for purpose.
    • Consumer Agency: Organization protecting consumers' rights and interests.

    Additional Notes

    • Consumers should research products and services before making a purchase.
    • Keeping receipts and documentation is crucial in case of complaints.
    • Formal complaints should be written and sent to the relevant company or organization.
    • The Small Claims Procedure offers a cost-effective way to resolve disputes.

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    Related Documents

    Chapter 12 Protecting the Consumer Notes PDF

    Description

    This quiz assesses your understanding of consumer definitions, goods and services, and the responsibilities of informed consumers. Test your knowledge on ethical consumption, avoiding impulse buying, and recognizing the importance of consumer agencies.

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