Consumer Rights in India Quiz: Test Your Knowledge

Questions and Answers

Explain the concept of consumer protection and its purpose in the market.

Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the market. It refers to the steps adopted for the protection of consumers from corrupt and unscrupulous malpractices by the sellers, manufacturers, service providers, etc. The purpose is to provide remedies in case their rights as a consumer have been violated.

What is the role of the Consumer Protection Act, 2019 in India?

The Consumer Protection Act, 2019 administers the protection of the rights of the consumers in India. It replaced the Consumer Protection Act, 1986 and contains various provisions which incorporate the challenges faced by modern and technology-dependent consumers. The Act also contains various provisions for the protection and promoting the rights of the consumers.

How is a 'consumer' defined under the Consumer Protection Act, 2019?

A consumer is defined under Section 2(7) of the Consumer Protection Act, 2019 as any person who buys goods or services in exchange for consideration and utilizes such goods and services for personal use and not for the purpose of resale or commercial use.

What are the key provisions of the Consumer Protection Act, 2019?

<p>The new Act contains various provisions which incorporate the challenges faced by modern and technology-dependent consumers. It also contains various provisions for the protection and promoting the rights of the consumers.</p> Signup and view all the answers

What distinguishes a consumer from other purchasers of goods and services?

<p>A consumer is an individual or group of individuals who purchases goods and services for their own personal use and not for the purpose of manufacturing or resale.</p> Signup and view all the answers

Study Notes

Consumer Protection and its Purpose

Consumer protection is a set of laws, policies, and regulations aimed at safeguarding the rights and interests of consumers against unfair trade practices, defective products, and deceptive advertising.
The primary purpose of consumer protection is to promote fair business practices, ensure quality products, and provide effective remedies for consumers in case of disputes.

Role of the Consumer Protection Act, 2019 in India

The Consumer Protection Act, 2019 is a legislation that aims to protect the rights of consumers in India.
The Act replaces the earlier Consumer Protection Act, 1986, and provides a more robust framework for consumer protection.

Definition of a 'Consumer' under the Consumer Protection Act, 2019

A consumer is defined as a person who buys any goods or avails any service for a consideration, including online transactions.
The Act also covers purchases made for personal use, as well as purchases made for commercial purposes.

Key Provisions of the Consumer Protection Act, 2019

The Act establishes a three-tier structure for consumer dispute redressal, comprising District Commissions, State Commissions, and the National Commission.
It introduces a provision for product liability, which holds manufacturers, sellers, and service providers liable for any harm caused to consumers due to defective products.
The Act empowers the Central Government to regulate e-commerce platforms and direct selling companies.
It also provides for a mediation mechanism to resolve consumer disputes.

Distinguishing Features of a Consumer

A consumer is distinct from other purchasers of goods and services, as they are not necessarily buying for commercial purposes.
The key characteristic of a consumer is that they purchase goods or services for personal use, rather than for resale or commercial purposes.
The Act recognizes the inherent vulnerability of consumers in the marketplace and provides them with specific rights and protections.