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What are the three types of contracts that are recognized in the new law?
What are the three types of contracts that are recognized in the new law?
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 replaced the Distance Selling Regulations 2000 and Cancellation of Contracts Made in Consumers Home or Place of Work Regulations 2008.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 replaced the Distance Selling Regulations 2000 and Cancellation of Contracts Made in Consumers Home or Place of Work Regulations 2008.
True
The new law only applies to contracts concluded on or after June 13th, 2014.
The new law only applies to contracts concluded on or after June 13th, 2014.
True
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to all types of sales, including on premises.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to all types of sales, including on premises.
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the consumer has the right to cancel a download right up to the point that the download begins, if the contract was agreed on or after June 13th, 2014.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the consumer has the right to cancel a download right up to the point that the download begins, if the contract was agreed on or after June 13th, 2014.
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer must return the goods within 14 days of cancellation to be eligible to receive a refund, if the contract was agreed on or after June 13th, 2014.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer must return the goods within 14 days of cancellation to be eligible to receive a refund, if the contract was agreed on or after June 13th, 2014.
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has up to 14 days to return the goods, if the contract was agreed on or after June 13th, 2014.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has up to 14 days to return the goods, if the contract was agreed on or after June 13th, 2014.
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when the main contract is cancelled, all related contracts are also terminated automatically, if the contract was agreed on or after June 13th, 2014.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, when the main contract is cancelled, all related contracts are also terminated automatically, if the contract was agreed on or after June 13th, 2014.
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Study Notes
Learning Objectives
- Consumers' purchasing habits are changing, and regulations need to adapt.
- Consumers need protection when buying goods and services online or through distance sales.
Recap of Week 6
- Contract terms are evaluated for fairness.
- Unfair contract terms are not legally binding on consumers.
A Nation of Online Shoppers
- One-third of Northern Irish consumers shop online.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- Replaced previous regulations (Distance Selling Regulations 2000 and Cancellation of Contracts Made in Consumers Home or Place of Work Regulations) in 2013.
- Applies to contracts made on or after June 13, 2014.
Exceptions to Regulations
- The regulations do not apply to on-premises sales.
- Sales types excluded include B2B transactions, financial services, distance learning, gambling, and prescriptions.
- Other excluded sales include, package travel, timeshares, property sales and rentals, deliveries by roundsmen, vending machine sales and one-off telecom connections
Highlights
- The new law defines three types of contracts: service contracts, good contracts, and digital contracts.
- The new law includes a longer cooling-off period.
What the Trader Must Do
- Provide clear and understandable information.
- Be transparent about any charges on phone calls.
- Ensure customers are aware of their cancellation rights.
- Avoid hidden fees.
- Deliver goods as promised.
What the Consumer Must Do
- Carefully consider purchases.
- Pay for work completed before cancelling orders.
- Clearly communicate cancellation requests with the seller.
- Return items promptly and ensure they're in good condition.
Information Requirements
- Details needed from the seller which include return costs, payment options/methods, limitations on delivery, estimated delivery dates, and product descriptions.
Exceptions
- Perishable goods are not covered fully.
- Hotels and personalised items have specific considerations.
- Vehicle rentals fall outside the scope of these regulations.
What's New
- Downloadable products can be cancelled until download is complete.
- Auction websites like Amazon or eBay are now covered under the regulations.
- Refunds must be processed within 14 days of cancellation.
- Consumers have 14 days to return purchased goods, but sellers can deduct from refunds if goods appear used.
Additional Details
- Cancelling a main contract automatically terminates any related contracts, such as associated insurance or financing.
- Trading standards are responsible for enforcing these 2013 Regulations in Northern Ireland.
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Description
This quiz focuses on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and their implications for online shopping. It covers consumer rights, the evaluation of contract terms, and exceptions to the regulations. Test your understanding of consumer protection in the digital age.
