Consumer Behavior Chapter 5

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Questions and Answers

What determines the level of consumer involvement with a product?

  • The type of product being marketed
  • The marketing message
  • The price of the product
  • The consumer's needs, values, and interests (correct)

What is the primary factor that affects how consumers evaluate and choose a product?

  • The price of the product compared to others
  • The level of happiness felt while consuming the product
  • The degree of involvement with the product (correct)
  • The level of guilt experienced when using the product

What type of involvement refers to a consumer's interest in a particular product?

  • Message-response involvement
  • Product involvement (correct)
  • Situational involvement
  • Advertising involvement

What is an example of a negative affect?

<p>Disgust (B)</p> Signup and view all the answers

What is the term for the degree of interest and effort consumers put into an object based on their needs, values, and interests?

<p>Consumer involvement (A)</p> Signup and view all the answers

What is the primary goal of a consumer when a need is aroused?

<p>To reduce tension between a desired state and an actual state (A)</p> Signup and view all the answers

What are the two aspects of motivation that marketers should study?

<p>Its strength and its direction (D)</p> Signup and view all the answers

What type of involvement refers to the consumer's interest in processing marketing information?

<p>Message-response involvement (D)</p> Signup and view all the answers

What is the term for the processes that lead people to behave towards satisfaction?

<p>Motivation (A)</p> Signup and view all the answers

What type of motivation theory focuses on biological needs that produce unpleasant states of stimulus or arousal?

<p>Drive Theory (D)</p> Signup and view all the answers

What is the degree to which a person is willing to use energy to reach one goal?

<p>Motivation strength (C)</p> Signup and view all the answers

What is the objective of a company in terms of consumer motivation?

<p>To convince consumers that their alternative provides the best chance to attain a goal (C)</p> Signup and view all the answers

What are the two types of consumer needs mentioned in the text?

<p>Utilitarian and hedonic needs (B)</p> Signup and view all the answers

What is the name of the theory that suggests behavior is largely pulled by expectations of achieving desirable outcomes?

<p>Expectancy Theory (B)</p> Signup and view all the answers

What is the purpose of marketers creating products and services?

<p>To provide the desired benefits and reduce tension between a desired state and an actual state (C)</p> Signup and view all the answers

What are moods characterized by in terms of arousal levels?

<p>Moderate levels of arousal (B)</p> Signup and view all the answers

What is the name of the need categorized by Murray as involving independence?

<p>Autonomy (D)</p> Signup and view all the answers

What is an example of a motivational conflict that consumers may experience?

<p>Need for affiliation vs. need for power (A)</p> Signup and view all the answers

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