Consumer Behavior Basics Quiz
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Questions and Answers

What is the definition of consumer behaviour?

Consumer behaviour refers to the actions and decision processes of people who purchase goods and services for personal consumption.

According to Bearden et al., what does consumer behaviour encompass?

Consumer behaviour encompasses the mental and emotional processes and the physical activities of people who purchase and use goods and services to satisfy particular needs and wants.

What does consumer behaviour refer to, according to Schiffman and Kanuk?

Consumer behaviour refers to the mental and emotional processes and the observable behaviour of consumers during searching, purchasing and post consumption of a product or service.

What are the two aspects of consumer behaviour?

<p>Consumer behaviour has two aspects: the final purchase activity and the decision process involving complex variables.</p> Signup and view all the answers

What is the subject of consumer behaviour study?

<p>Consumer behaviour study focuses on how consumers make decisions to spend their available resources on consumption and use related items.</p> Signup and view all the answers

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