Questions and Answers
One who buys goods may or may not be a consumer.
True
Anyone who consumes food must be its buyer.
False
A shopkeeper can be regarded as a consumer if he buys a readymade shirt for his own use.
True
If I have paid a membership fee to a public library and use it for reading books and journals, I am a consumer of services.
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Your friend who bought a storybook and then sold it to a bookseller selling secondhand books is still a consumer.
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What is consumerism?
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What does the Consumer Protection Act, 1986 provide for?
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What right allows consumers to be informed about product details before purchase?
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What is one of the rights of consumers related to the quality of goods?
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Match the following rights of consumers with their meanings:
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There is no need for businessmen to inform their customers about the quality of products because they can judge the quality themselves.
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Service providers are not responsible for allowing customers to seek remedies for poor quality of services supplied.
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The right to be heard will enable consumers to ensure due consideration of their interest at the appropriate forum.
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The right to be heard can effectively be exercised if the consumers are unorganized.
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The consumer has the right to choose goods of his own choice and the business should give full freedom to consumers to choose.
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A responsible consumer is one who tries to protect his interest on his own.
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A consumer should never depend on the seller for information regarding the quality of a product.
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If I have purchased any product after due precaution, I cannot exercise my right to seek redressal.
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There is no need to use a product carefully during the guarantee period.
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If, as a consumer, I have suffered physical injury due to a defective electric heater and spent Rs. 5,000 on medical treatment, I should be entitled to claim compensation for Rs. 50,000.
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In which year was the Consumer Protection Act enforced?
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How many rights of consumers are provided under the Consumer Protection Act 1986?
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Which of the following is a responsibility of consumers?
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Consumerism refers to a movement by?
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Which right provides due compensation to consumers?
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Define a consumer.
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Distinguish between a consumer of goods and a consumer of services.
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Describe the concept of consumerism.
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What should consumers expect to be educated about as part of their right to consumer education?
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Explain the various rights of consumers.
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What are the responsibilities of a consumer?
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What are the documents a consumer should preserve after buying durable goods?
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Study Notes
Rights and Responsibilities of Consumers
- Consumers frequently experience issues like receiving inferior or adulterated goods despite paying full price.
- Many consumers do not receive the full value for their money due to lack of awareness about goods and services.
- Consumers have the right to be well-informed about the products they purchase, as this influences the quality of their consumption experience.
Definition of a Consumer
- A consumer is anyone who uses or consumes goods and services.
- Goods can be classified as consumable (e.g., food) or durable (e.g., electronics).
- Unlike a trader, a consumer uses the purchased items for personal satisfaction rather than resale.
Types of Goods and Services
- Goods: Consumables (e.g., food items) and durable goods (e.g., appliances).
- Services: Include utilities like electricity, transportation, or entertainment, which differ from goods as their quality cannot always be verified before purchase.
Consumerism
- Consumerism is the advocacy for consumer rights against exploitation by suppliers.
- It involves collective action by consumers to create awareness of unethical practices and to protect their interests.
Consumer Protection Act, 1986
- A comprehensive law designed to safeguard consumers from unfair practices related to goods and services.
- Establishes a framework for legal redressal through district forums, state commissions, and national commissions.
Rights of Consumers
- Right to Safety: Protection against harmful goods and the ability to claim compensation for injuries caused by substandard products.
- Right to be Informed: Ensures consumers are provided with essential product information regarding quality, price, and safety precautions.
- Right to Choose: Consumers can select products from various options, preventing pressure buying of inferior goods.
- Right to be Heard: Consumers are entitled to express their opinions about products and services, influencing decision-making processes.
- Right to Seek Redressal: Consumers may seek remedies such as refunds or replacements for defective goods or poor services.
- Right to Consumer Education: Promotes awareness about consumer rights and laws through educational initiatives to combat market exploitation.
Responsibilities of Consumers
- Self-Help: Consumers should empower themselves by seeking information independently to protect their interests.
- Proof of Transactions: It is crucial for consumers to keep receipts and documentation of purchases for potential claims or disputes.
- Consumers must understand that exercising their rights requires them to be knowledgeable and proactive about informing themselves about products and services.### Consumer Rights and Responsibilities
- Cash Memo Importance: Essential for claiming repairs or replacements on defective goods.
- Warranty/Guarantee Cards: Provide free service for repairs and parts replacement for durable goods like TVs and refrigerators for a specified period.
- Proper Claims: Consumers should avoid making unreasonably high claims when seeking compensation; many cases of excessive claims are seen as irresponsible.
- Product Use During Guarantee: Consumers should use products responsibly; assuming replacement due to rough use is unjust.
- Timely Payments: Consumers are responsible for making timely payments in credit purchases and adhering to agreements with manufacturers and service providers.
- Tampering Awareness: Consumers should not tamper with service media, such as meters and seats, to maintain their rights.
Consumerism and Definition
- Definition of Consumer: An individual who purchases goods or services for personal use or on behalf of someone else.
- Consumerism Movement: Advocates for fair and ethical practices among manufacturers, traders, and service providers towards consumers.
Rights of Consumers
- Right to Safety: Ensures products are safe for use.
- Right to be Informed: Consumers have the right to knowledge about products and services.
- Right to Choose: Freedom to select from various alternatives.
- Right to be Heard: Consumers' opinions and complaints should be acknowledged.
- Right to Seek Redressal: The ability to claim compensation for defects or poor service.
- Right to Consumer Education: Consumers are entitled to education about their rights and how to exercise them.
Responsibilities of Consumers
- Self-Help Responsibility: Consumers should protect their interests proactively.
- Proof of Transaction: Keeping receipts and transaction documents is crucial for future claims.
- Proper Claim Responsibility: Claims should be reasonable and substantiated.
- Responsible Use: Products should be used according to their intended purpose to avoid misuse.
Consumer Protection Act
- Enforcement Year: The Consumer Protection Act was enforced in 1986.
- Rights under the Act: The Act includes six consumer rights, focusing on safety, information, choice, redressal, and education.
Additional Information
- The importance of consumer role in ensuring responsible practices and how responsibilities correlate with the ability to exercise rights.
- Consumers facing issues are encouraged to understand and utilize their rights effectively while adhering to their responsibilities.
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Description
This quiz focuses on the rights and responsibilities of consumers as part of Consumer Awareness Module V. It explores common issues related to inferior goods and the importance of understanding consumer rights. Test your knowledge on consumer protection and responsibilities.
