Consolidated Sales and Marketing System Quiz

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Questions and Answers

What are the three subsystems that are integrated in the new Consolidated Sales and Marketing System (CSMS)?

  • Sales, Marketing, Customer Account (correct)
  • Order Fulfillment, Marketing, Customer Account
  • Sales, Order Fulfillment, Customer Account
  • Sales, Marketing, Order Fulfillment

What are the key functionalities of the Sales Subsystem?

  • Integrates online, phone, and retail stores, track shipments, rate products and services, offer promotional packages
  • Integrates online, phone, and retail stores, track shipments, rate products and services (correct)
  • Integrates online, phone, and retail stores, provide shopping history, linkups, ‘mountain bucks’ rewards
  • Integrates online, phone, and retail stores, track shipments, rate products and services, promotional packages, partner relationships, more complete merchandise information and reporting

What is the main function of the Customer Account Subsystem?

  • Integrate online, phone, and retail stores
  • Provide shopping history, linkups, ‘mountain bucks’ rewards (correct)
  • Offer promotional packages, partner relationships, more complete merchandise information and reporting
  • Track shipments, rate products and services

What is the purpose of the Marketing Subsystem within the CSMS?

<p>Offer promotional packages, partner relationships, more complete merchandise information and reporting (B)</p> Signup and view all the answers

According to the SDLC, what are the initial steps involved in the CSMS project?

<p>Identifying the problem, obtaining approval, planning the project (D)</p> Signup and view all the answers

What is the core focus of the Systems Analysis Activities?

<p>Discovering and understanding business processes and rules (C)</p> Signup and view all the answers

What is the primary reason behind Ridgeline Mountain Outfitters (RMO) pursuing a new Consolidated Sales and Marketing System (CSMS)?

<p>To improve customer expectations, modern technological capabilities, and competitive pressure. (D)</p> Signup and view all the answers

Which of these phases are NOT considered part of the initial project planning activities within the SDLC?

<p>Discovering business processes and rules (D)</p> Signup and view all the answers

What is the core concept of 'technology architecture' in RMO's strategic plan?

<p>The combination of hardware, network infrastructure, and system software used by RMO. (D)</p> Signup and view all the answers

Why are details of project planning activities excluded from the initial systems analysis phase?

<p>To focus on understanding the heart of systems analysis (B)</p> Signup and view all the answers

Which of the following RMO system is described as 'reached capacity' and having 'minimal integration'?

<p>Phone/Mail Order System (D)</p> Signup and view all the answers

What is the proposed application architecture of the new CSMS?

<p>Integration of the SCM system with the new CSMS. (C)</p> Signup and view all the answers

Which of the following is a key characteristic of the Customer Support System (CSS)?

<p>It is a web-based system that has evolved over time with minimal integration. (A)</p> Signup and view all the answers

What is the primary challenge that RMO faces with its existing application architecture?

<p>Inefficiencies and complexities arising from limited integration among systems. (C)</p> Signup and view all the answers

Which of the following is NOT a key factor driving the need for a new CSMS at RMO?

<p>The need to reduce operational costs (A)</p> Signup and view all the answers

Given the information provided, which of the following statements accurately describes RMO's approach to IT strategy?

<p>RMO is committed to integrating its existing systems to enhance operational efficiency and customer experience. (A)</p> Signup and view all the answers

What are the five stages of the systems analysis process as described in the provided content?

<p>Gathering Information, Defining Requirements, Prioritizing, Developing, Evaluating (B)</p> Signup and view all the answers

What are the two types of requirements described in the content?

<p>Functional and Non-Functional (C)</p> Signup and view all the answers

Which of the following is NOT a method used in the 'Gather Information' stage of the systems analysis process?

<p>Developing user interface dialogs (C)</p> Signup and view all the answers

What is the purpose of the 'Prioritizing Requirements' stage of the systems analysis process?

<p>To identify the most critical features based on importance and urgency (B)</p> Signup and view all the answers

During the 'Evaluating Requirements' stage of the systems analysis process, what is being evaluated?

<p>The effectiveness of the system in meeting user needs (D)</p> Signup and view all the answers

Which of the following is NOT a factor considered during the 'Prioritizing Requirements' stage?

<p>Cost of development (C)</p> Signup and view all the answers

What is the key difference between functional and non-functional requirements?

<p>Functional requirements describe what the system does, while non-functional requirements describe how the system performs (B)</p> Signup and view all the answers

User interface dialogs are developed during which stage of the systems analysis process?

<p>Developing User Interface Dialogs (A)</p> Signup and view all the answers

What is the primary purpose of requirements in software development?

<p>To guide the development process and ensure everyone understands the intended goals. (C)</p> Signup and view all the answers

Which of the following is NOT a challenge in managing requirements?

<p>Defining the software's technical architecture and infrastructure. (A)</p> Signup and view all the answers

How do requirements contribute to the scope definition of a software project?

<p>By defining what features are included and excluded in the project. (D)</p> Signup and view all the answers

What is the role of requirements in the software design process?

<p>Ensuring that the software meets the intended goals and needs. (D)</p> Signup and view all the answers

Which type of requirement focuses on the system's performance and constraints?

<p>Non-functional Requirements (A)</p> Signup and view all the answers

How do requirements contribute to the validation and verification of software?

<p>By providing criteria for testing and ensuring the software meets the intended goals. (A)</p> Signup and view all the answers

What is a common technique used to represent functional requirements?

<p>Use Cases (C)</p> Signup and view all the answers

Which of the following is NOT a common challenge in managing requirements?

<p>Lack of documentation for existing software. (D)</p> Signup and view all the answers

Which of the following is NOT a key requirement considered in the FURPS+ acronym for system analysis?

<p>Scalability (C)</p> Signup and view all the answers

What is the primary goal of the initial system analysis activities within the SDLC?

<p>Define the system requirements (A)</p> Signup and view all the answers

Which of the following stakeholders are considered 'internal' to RMO, as described in the text?

<p>Phone/mail sales order clerks (D)</p> Signup and view all the answers

Which of the following best describes the situation that necessitates RMO's new CSMS?

<p>Outdated technology and minimal integration (D)</p> Signup and view all the answers

What does the technology architecture plan within RMO's information system strategic plan define?

<p>The overall hardware infrastructure and network components (A)</p> Signup and view all the answers

What specific challenges might RMO experience as a result of having an outdated system with minimal integration?

<p>All of the above (D)</p> Signup and view all the answers

Which of the following statements accurately summarizes the relationship between systems analysis and the SDLC?

<p>Systems analysis is a key step within the planning phase of the SDLC (C)</p> Signup and view all the answers

What is the significance of prioritizing system requirements during the analysis phase?

<p>All of the above (D)</p> Signup and view all the answers

What type of requirement category is 'Specific languages, tools, protocols, etc.'?

<p>Implementation requirements (C)</p> Signup and view all the answers

Which of the following is NOT a category of FURPS+ requirements?

<p>Design constraints (A)</p> Signup and view all the answers

Who are considered 'internal stakeholders' in a system implementation?

<p>Persons who are within the organization developing or using the system (C)</p> Signup and view all the answers

Which stakeholder category is MOST directly impacted by system usability?

<p>Operational stakeholders (D)</p> Signup and view all the answers

What are 'physical requirements' typically concerned with?

<p>The technical infrastructure and equipment needed to run the system (B)</p> Signup and view all the answers

Which of the following is a primary concern under 'supportability requirements'?

<p>The ability to easily update or enhance the system in the future (C)</p> Signup and view all the answers

Which of the following is NOT a key example of a 'design constraint'?

<p>The budget allocated specifically for the system's development (B)</p> Signup and view all the answers

Which combination of stakeholder categories are most likely to be affected by a system's 'performance requirements'?

<p>Operational stakeholders and Executive Stakeholders (A)</p> Signup and view all the answers

Flashcards

Systems Analysis

The process of discovering and understanding business rules and processes.

System Development Life Cycle (SDLC)

A framework that guides the planning, creation, and management of systems.

Project Planning Activities

Key steps in systems analysis which include identifying problems and obtaining approvals.

Technology Architecture

The combination of hardware, network, and system software used by an organization.

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Application Architecture

The systems that support an organization's operations, including subsystems and technology.

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Gathering Information

Collecting data through interviews, questionnaires, observing processes, and researching.

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Modeling Requirements

Defining both functional and non-functional requirements for a system.

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Prioritizing Requirements

Determining the importance of requirements; essential, important, or nice to have.

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User Interface Development

Creating the flow of interaction between the user and the system.

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User Involvement

Incorporating user feedback and adapting requirements based on their input.

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Functional Requirements

Specifications of what a system should do, including behaviors and functions.

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Non-Functional Requirements

Quality attributes the system must have, such as performance and usability.

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Importance of Requirements

Requirements detail what the software system is supposed to do and crucial for successful development.

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FURPS+

An acronym for Functional, Usability, Reliability, Performance, Security plus more requirements in systems design.

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Design Constraints

Restrictions regarding the hardware and software specific to a system's design.

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Implementation Requirements

Specific languages, tools, and protocols needed for system development and integration.

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Stakeholders

Individuals or groups with an interest in the successful implementation of a system.

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Internal Stakeholders

People who work within the organization and are affected by the system.

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External Stakeholders

Individuals outside the organization who are impacted by the system's performance.

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Operational Stakeholders

Users who regularly interact with the system on a daily basis.

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Executive Stakeholders

Those who may not use the system directly but have a financial or strategic interest in it.

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Systems Analysis Activities

Steps to understand and define system requirements effectively.

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Project Teams

Groups of stakeholders responsible for planning and executing a project.

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Communication in Requirements

Requirements act as a common language for stakeholders to share understanding.

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Scope Definition

Requirements determine what is included and excluded in a project scope.

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Basis for Design

Requirements provide the foundation for the software design process.

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Validation and Verification

Requirements set criteria for testing if the software meets goals.

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Changing Requirements

Managing evolving requirements using version control and change requests.

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Incomplete Requirements

Ambiguous or incomplete requirements can cause misunderstandings.

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Managing Stakeholder Expectations

Balancing different needs and desires from stakeholders is critical.

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Study Notes

Chapter 2

Strategic Plan

  • Technology architecture— the set of computing hardware, network hardware and topology, and system software employed by the organization
  • Application architecture— the information systems that support the organization (information systems, subsystems, and supporting technology)

Systems Analysis Activities = Core process 3 of SDLC

  • System Analysis includes :
  • Gathering Detailed Information: interviews, questionnaires, surveys, documents, observing business processes, researching vendors, comments, and suggestions.
  • Define Requirements: Modeling func req and non-func req
  • Prioritizing Requirements: essential, important, vs nice-to-have
  • Develop User-Interface Dialogs: Flow of interaction between user and system
  • Evaluate Requirements With Users: user involvement, feedback, adapting to changes

System Requirements

  • Requirements are what the system should do and its attributes. They must be collected, analyzed, refined, and prioritized.

  • Importance of Requirements: communication (it's a common language btw stakeholders: users, clients, & developers), scope definition, basis for design phase (helps developers, makes sure system meets the needs), validation & verification (reqs provide criteria for testing & validation)

  • Challenges in managing requirements: changing requirements(you have to manage changes through processes like version control and change requests), incomplete or inconsistent requirements (lead to problems during development), managing stakeholder expectations (balancing different needs is hard --> need for good communication)

    Types of Requirements

    • Functional requirements: Business uses, functions the users & system carry out (shown in use cases in chapter 1)
    • Non-functional requirements: Constraints, performance goals, other system characteristics

FURPS+ Requirements Acronym

  • Functional: Business rules and processes
  • Usability: User interface, ease of use
  • Reliability: Failure rate, recovery methods
  • Performance: Response time, throughput
  • Security: Access controls, encryption
  • Additional Categories: Design constraints (restrictions for hardware and software), Implementation requirements(specific langs, tools, protocols, etc.), Interface requirements(interface links to other systems), Physical requirements(physical facilities & equipment constraints), Supportability requirements (automatic updates & enhancement methods)

Stakeholders

  • Stakeholders are the people who have an interest in the successful implementation of the system
  • Internal stakeholders: persons within the organization
  • External stakeholders: persons outside the organization
  • Operational stakeholders: persons who regularly interact with the system
  • Executive stakeholders: persons who don't directly interact, but use the information or have financial interest
  • Examples of stakeholders: Bookkeepers, accountants, operational managers, internal auditors, senior managers, board of directors, partner organizations, customers, external auditors, regulators, phone/mail sales order clerks, warehouse personnel, online catalog personnel, marketing/sales/accounting/financial managers, senior executives, external shippers

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