Confluent Health Terms and Acronyms Flashcards
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Questions and Answers

What does ACE stand for in Confluent Health?

  • Alliance for Clinical Excellence
  • Academy of Clinical Excellence (correct)
  • Action of Clinical Excellence
  • Assessment of Clinical Excellence

    • What is Active Campaign used for?

    HIPAA-compliant marketing software.

    What is the Amazing! Customer Service program?

  • A sales training program
  • A training program for staff
  • A marketing strategy
  • A customer service principles program (correct)

    • What is Awardco?

    <p>An employee recognition platform.</p> Signup and view all the answers

    What is Axiom used for?

    <p>Financial reporting and analysis.</p> Signup and view all the answers

    What is Basecamp?

    <p>A project management system.</p> Signup and view all the answers

    What is the Beyond Expectations Bonus?

    <p>A bonus program for Clinic Directors.</p> Signup and view all the answers

    What is Blocking and Tackling in a business context?

    <p>Key management and best business practices.</p> Signup and view all the answers

    What does BMS (RevFlow) represent?

    <p>Practice management software.</p> Signup and view all the answers

    What are Care Coordinators?

    <p>Front desk staff at CH practices.</p> Signup and view all the answers

    What is the Called to Care program?

    <p>A program focusing on compassionate health care.</p> Signup and view all the answers

    What is the purpose of the Care Measure Survey?

    <p>To monitor compassionate care.</p> Signup and view all the answers

    What does CD stand for?

    <p>Clinic Director.</p> Signup and view all the answers

    What does CH stand for?

    <p>Confluent Health.</p> Signup and view all the answers

    What is the CHEF program?

    <p>Confluent Health Employee Foundation.</p> Signup and view all the answers

    What are Clinic Audits?

    <p>Audits performed twice a year.</p> Signup and view all the answers

    What is the Clinic Experience Audit (CEA)?

    <p>'First impression' clinic audit.</p> Signup and view all the answers

    What is Clinicient (CL)?

    <p>Preferred EMR for CH partners.</p> Signup and view all the answers

    What is Conscious Culture Coaching?

    <p>Leadership training and team coaching.</p> Signup and view all the answers

    What is Concur?

    <p>Expense reporting software.</p> Signup and view all the answers

    What is Contractworks?

    <p>Agreement management platform.</p> Signup and view all the answers

    What is the role of a Credentialing Coordinator?

    <p>Completes credentialing duties.</p> Signup and view all the answers

    What does CRM stand for?

    <p>Customer Relationship Management.</p> Signup and view all the answers

    What is DATTO used for?

    <p>Managing computers remotely.</p> Signup and view all the answers

    What does De Novo refer to?

    <p>A new clinic starting from scratch.</p> Signup and view all the answers

    What is the Employee Assistance Program (EAP)?

    <p>A free and confidential service for employees.</p> Signup and view all the answers

    Study Notes

    Confluent Health Terms and Acronyms

    • ACE (Academy of Clinical Excellence)

      • Main framework for maintaining clinical excellence among staff.
      • Equips clinicians with tools for development and financial recognition over their careers.

    • Active Campaign

      • HIPAA-compliant marketing tool.
      • Facilitates sending patient e-newsletters and collecting appointment requests online.

    • Amazing! Customer Service

      • Program emphasizing 10 core principles for outstanding customer service.
      • Aims for remarkable daily customer interactions and outcomes.

    • Awardco

      • Platform for employee recognition.
      • Employees earn points to redeem online for meeting milestones and benchmarks.

    • Axiom

      • System for financial reporting and analysis within the organization.

    • Basecamp

      • Project management tool used for new company integrations and various projects.

    • Beyond Expectations Bonus

      • Incentive program specifically for Clinic Directors not in partner roles.

    • Blocking and Tackling

      • Essential management practices for achieving reliable, sustainable results.
      • Involves ongoing oversight for quality management.

    • BMS (RevFlow)

      • Practice management software used by some CH companies.
      • Consists of BMS for electronic medical records and RevFlow for billing, acquired by WebPT in 2018.

    • Care Coordinators (CC)

      • Term for front desk staff in CH practices.
      • Regional Care Coordinators supervise multiple CCs.

    • Called to Care (C2C)

      • Program aimed at enhancing compassion and kindness in healthcare delivery.

    • Care Measure Survey

      • Consultative and Relational Empathy Measure used to gauge and improve compassionate care.
      • Originated in Europe; validated for effective feedback and training.

    • CD

      • Abbreviation for Clinic Director, overseeing clinic activities.

    • CH

      • Abbreviation for Confluent Health, the organization’s name.

    • CHEF (Confluent Health Employee Foundation)

      • Foundation providing financial assistance to employees during catastrophic life events.
      • Funded by donations from fellow employees.

    • Clinic Audits

      • Conducted semi-annually by Clinical Auditors.
      • Involves review of randomly selected patient cases for quality assurance and compliance with regulations.

    • Clinic Experience Audit (CEA)

      • Initial evaluation assessing clinical and non-clinical environments impacting patient outcomes.

    • Clinicient (CL)

      • Preferred electronic medical record system for Confluent Health partners.

    • Conscious Culture Coaching

      • Leadership training and team coaching based on CH's core commitments.

    • Concur

      • Expense reporting software linked to corporate AMEX program.
      • Enables submission of receipts and travel expenses electronically.

    • Contractworks

      • Management platform for payer contracting and credentialing agreements.

    • Credentialing Coordinator

      • Assigned individual responsible for managing credentialing tasks for a specific company.

    • CRM (Customer Relationship Management)

      • System for managing interactions and relationships with customers.

    • DATTO

      • Remote computer management software, providing IT support capabilities.

    • De Novo

      • Refers to the establishment of a new clinic from the ground up.

    • EAP (Employee Assistance Program)

      • Free, confidential service available to employees for various support needs.

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    Description

    Test your knowledge of important terms and acronyms associated with Confluent Health. This quiz covers various definitions crucial for understanding the Academy of Clinical Excellence and other related marketing tools. Perfect for clinical staff and those interested in healthcare terminology.

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