Questions and Answers
What does ACE stand for in Confluent Health?
What is Active Campaign used for?
HIPAA-compliant marketing software.
What is the Amazing! Customer Service program?
What is Awardco?
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What is Axiom used for?
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What is Basecamp?
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What is the Beyond Expectations Bonus?
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What is Blocking and Tackling in a business context?
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What does BMS (RevFlow) represent?
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What are Care Coordinators?
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What is the Called to Care program?
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What is the purpose of the Care Measure Survey?
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What does CD stand for?
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What does CH stand for?
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What is the CHEF program?
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What are Clinic Audits?
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What is the Clinic Experience Audit (CEA)?
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What is Clinicient (CL)?
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What is Conscious Culture Coaching?
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What is Concur?
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What is Contractworks?
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What is the role of a Credentialing Coordinator?
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What does CRM stand for?
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What is DATTO used for?
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What does De Novo refer to?
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What is the Employee Assistance Program (EAP)?
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Study Notes
Confluent Health Terms and Acronyms
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ACE (Academy of Clinical Excellence)
- Main framework for maintaining clinical excellence among staff.
- Equips clinicians with tools for development and financial recognition over their careers.
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Active Campaign
- HIPAA-compliant marketing tool.
- Facilitates sending patient e-newsletters and collecting appointment requests online.
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Amazing! Customer Service
- Program emphasizing 10 core principles for outstanding customer service.
- Aims for remarkable daily customer interactions and outcomes.
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Awardco
- Platform for employee recognition.
- Employees earn points to redeem online for meeting milestones and benchmarks.
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Axiom
- System for financial reporting and analysis within the organization.
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Basecamp
- Project management tool used for new company integrations and various projects.
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Beyond Expectations Bonus
- Incentive program specifically for Clinic Directors not in partner roles.
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Blocking and Tackling
- Essential management practices for achieving reliable, sustainable results.
- Involves ongoing oversight for quality management.
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BMS (RevFlow)
- Practice management software used by some CH companies.
- Consists of BMS for electronic medical records and RevFlow for billing, acquired by WebPT in 2018.
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Care Coordinators (CC)
- Term for front desk staff in CH practices.
- Regional Care Coordinators supervise multiple CCs.
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Called to Care (C2C)
- Program aimed at enhancing compassion and kindness in healthcare delivery.
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Care Measure Survey
- Consultative and Relational Empathy Measure used to gauge and improve compassionate care.
- Originated in Europe; validated for effective feedback and training.
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CD
- Abbreviation for Clinic Director, overseeing clinic activities.
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CH
- Abbreviation for Confluent Health, the organization’s name.
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CHEF (Confluent Health Employee Foundation)
- Foundation providing financial assistance to employees during catastrophic life events.
- Funded by donations from fellow employees.
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Clinic Audits
- Conducted semi-annually by Clinical Auditors.
- Involves review of randomly selected patient cases for quality assurance and compliance with regulations.
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Clinic Experience Audit (CEA)
- Initial evaluation assessing clinical and non-clinical environments impacting patient outcomes.
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Clinicient (CL)
- Preferred electronic medical record system for Confluent Health partners.
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Conscious Culture Coaching
- Leadership training and team coaching based on CH's core commitments.
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Concur
- Expense reporting software linked to corporate AMEX program.
- Enables submission of receipts and travel expenses electronically.
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Contractworks
- Management platform for payer contracting and credentialing agreements.
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Credentialing Coordinator
- Assigned individual responsible for managing credentialing tasks for a specific company.
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CRM (Customer Relationship Management)
- System for managing interactions and relationships with customers.
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DATTO
- Remote computer management software, providing IT support capabilities.
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De Novo
- Refers to the establishment of a new clinic from the ground up.
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EAP (Employee Assistance Program)
- Free, confidential service available to employees for various support needs.
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Description
Test your knowledge of important terms and acronyms associated with Confluent Health. This quiz covers various definitions crucial for understanding the Academy of Clinical Excellence and other related marketing tools. Perfect for clinical staff and those interested in healthcare terminology.
