Confluent Health Terms and Acronyms Flashcards

Study Notes

Confluent Health Terms and Acronyms

ACE (Academy of Clinical Excellence)
- Main framework for maintaining clinical excellence among staff.
- Equips clinicians with tools for development and financial recognition over their careers.
Active Campaign
- HIPAA-compliant marketing tool.
- Facilitates sending patient e-newsletters and collecting appointment requests online.
Amazing! Customer Service
- Program emphasizing 10 core principles for outstanding customer service.
- Aims for remarkable daily customer interactions and outcomes.
Awardco
- Platform for employee recognition.
- Employees earn points to redeem online for meeting milestones and benchmarks.
Axiom
- System for financial reporting and analysis within the organization.
Basecamp
- Project management tool used for new company integrations and various projects.
Beyond Expectations Bonus
- Incentive program specifically for Clinic Directors not in partner roles.
Blocking and Tackling
- Essential management practices for achieving reliable, sustainable results.
- Involves ongoing oversight for quality management.
BMS (RevFlow)
- Practice management software used by some CH companies.
- Consists of BMS for electronic medical records and RevFlow for billing, acquired by WebPT in 2018.
Care Coordinators (CC)
- Term for front desk staff in CH practices.
- Regional Care Coordinators supervise multiple CCs.
Called to Care (C2C)
- Program aimed at enhancing compassion and kindness in healthcare delivery.
Care Measure Survey
- Consultative and Relational Empathy Measure used to gauge and improve compassionate care.
- Originated in Europe; validated for effective feedback and training.
CD
- Abbreviation for Clinic Director, overseeing clinic activities.
CH
- Abbreviation for Confluent Health, the organization’s name.
CHEF (Confluent Health Employee Foundation)
- Foundation providing financial assistance to employees during catastrophic life events.
- Funded by donations from fellow employees.
Clinic Audits
- Conducted semi-annually by Clinical Auditors.
- Involves review of randomly selected patient cases for quality assurance and compliance with regulations.
Clinic Experience Audit (CEA)
- Initial evaluation assessing clinical and non-clinical environments impacting patient outcomes.
Clinicient (CL)
- Preferred electronic medical record system for Confluent Health partners.
Conscious Culture Coaching
- Leadership training and team coaching based on CH's core commitments.
Concur
- Expense reporting software linked to corporate AMEX program.
- Enables submission of receipts and travel expenses electronically.
Contractworks
- Management platform for payer contracting and credentialing agreements.
Credentialing Coordinator
- Assigned individual responsible for managing credentialing tasks for a specific company.
CRM (Customer Relationship Management)
- System for managing interactions and relationships with customers.
DATTO
- Remote computer management software, providing IT support capabilities.
De Novo
- Refers to the establishment of a new clinic from the ground up.
EAP (Employee Assistance Program)
- Free, confidential service available to employees for various support needs.