Conflict Resolution and Trust Model

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Questions and Answers

What is the primary reason why attributions can be damaging to trust in a conflict?

They are often based on incomplete or incorrect information (correct)

They are always based on stereotypes and preconceptions

They are inherently biased towards personal trust

They cannot be changed or influenced

What is the primary difference between personal trust and procedural trust?

Procedural trust is more important in conflict resolution

Personal trust is based on structures, while procedural trust is based on people

Personal trust is based on people, while procedural trust is based on structures (correct)

Personal trust is more important in conflict resolution

What is a characteristic of personal trust?

It is based on actual information and evidence

It is usually based on belief and assumption (correct)

It assumes the other person's motives are bad

It is easily influenced by inconsistent behavior

What is the impact of inconsistent behavior on personal trust?

It has no effect on personal trust Signup and view all the answers

What is the goal of assessing and applying the trust model in conflict resolution?

To influence the outcome of the conflict Signup and view all the answers

What is the significance of attributions in conflict resolution?

They can greatly influence the outcome of a conflict Signup and view all the answers

What is a primary characteristic of trust that distinguishes it from other resources?

It is a unique resource that expands when used. Signup and view all the answers

According to the definition of trust, what is being evaluated when assessing another person's trustworthiness?

Their motives and intentions toward others. Signup and view all the answers

What is a key element of trust that requires us to take action in order to build trust?

Taking risks to explore and test trust. Signup and view all the answers

In the context of the Dynamics of Trust model, what is the primary focus of the diagnostic approach?

Analyzing the assessment of each party's level of risk tolerance and motives. Signup and view all the answers

What is a key benefit of trust in the conflict management process?

It becomes more useful and effective in reaching resolution. Signup and view all the answers

What is a critical component of building trust, according to the definition of trust?

Taking risks to explore and test trust. Signup and view all the answers

What type of attributions typically require the least procedural trust?

Situational attributions Signup and view all the answers

Which of the following is a characteristic of procedural trust?

Trust in the process itself Signup and view all the answers

What is the primary goal of attributional retraining?

To change the attributions made by each party about the other Signup and view all the answers

Why do parties often place their trust in the mediation process itself?

Because they have very little trust in each other Signup and view all the answers

What is the relationship between personal and procedural trust?

They are directly linked Signup and view all the answers

What is the primary difference between intrinsic and intentional attributions?

Intentional attributions destroy personal trust Signup and view all the answers

Study Notes

Attributions & Trust

Damage to Trust: Attributions, especially negative ones, can damage trust in a conflict because they assign blame and responsibility, hindering open communication and collaboration.
Personal vs. Procedural Trust: Personal trust focuses on the character and intentions of individuals, while procedural trust relies on the fairness and impartiality of the process or system.
Personal Trust Characteristic: Personal trust is often built upon shared values, respect, and a history of positive interactions.
Impact of Inconsistent Behavior: Inconsistent behavior erodes personal trust, as it signals unreliability and a lack of commitment to upholding promises.
Trust Model Application: The goal of the trust model is to assess and understand the level of trust in a conflict to design effective interventions, promote understanding, and facilitate resolutions.

Significance of Trust in Conflict Resolution

Trust as a Resource: Trust is a valuable resource that fuels cooperation, communication, and problem-solving in conflict resolution.
Evaluating Trustworthiness: Assessing another person's trustworthiness involves evaluating their competence, integrity, and benevolence.
Active Trust-Building: To build trust, individuals must proactively take risks, be vulnerable, and demonstrate their reliability.
Diagnostic Trust Model: The diagnostic approach of the Dynamics of Trust model focuses on identifying and addressing the root causes and dynamics of trust issues in conflicts.

Trust and Conflict Management

Benefits of Trust: Trust facilitates open communication, reduces defensiveness, and increases the likelihood of finding mutually acceptable resolutions.
Building Trust: Building trust requires demonstrating competence, integrity, and concern for the other party's interests.
Least Procedural Trust: Intrinsic attributions, which focus on internal factors like ability or effort, typically require less procedural trust.
Procedural Trust Characteristic: Procedural trust typically involves fairness, transparency, and an unbiased decision-making process.
Attributional Retraining: The primary goal of attributional retraining is to help individuals reframe negative attributions and consider alternative explanations for behavior.
Trust in Mediation: Parties often trust the mediation process because it offers a neutral platform, facilitates communication, and helps them explore mutually acceptable solutions.
Personal & Procedural Trust Relationship: Personal and procedural trust are intertwined, as stronger personal relationships can enhance procedural trust, and vice versa.
Intrinsic vs. Intentional Attributions: Intrinsic attributions focus on internal factors (ability, effort), while intentional attributions focus on the individual's intent to act (deliberate vs. unintentional).

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Description

This quiz assesses your understanding of attributions and their impact on trust in conflict resolution. Learn how attributions can be changed and how they influence the outcome of a conflict.