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Conflict Resolution and Motivation Theories Summary

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Conflict Resolution and Motivation Theories Summary

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Questions and Answers

What are the top two sources of conflict on a project?

Workload distribution and inadequate training

Schedules and priorities (correct)

Resource allocation and communication breakdown

Different personalities and leadership styles

Which theory suggests that behavior is driven by needs and individuals have a common set of hierarchical needs?

Reinforcement Theory

Equity Theory

Hierarchy of Needs (correct)

Expectancy Theory

What is the managerial behavior associated with Positive Reinforcement?

Setting up pleasant consequences to reward desired behavior (correct)

Increasing unwanted behavior

Reducing frequency of unwanted behavior

Removing desirable consequences

Which theory focuses on changing people's behavior by managerial actions?

Reinforcement Theory Signup and view all the answers

What characterizes Negative Reinforcement according to the text?

Removing undesirable consequences to increase desired behavior Signup and view all the answers

What is the primary purpose of Punishment as a form of reinforcement?

To reduce the frequency of unwanted behavior through consequences Signup and view all the answers

What is the main difference between punishment and extinction?

Punishment involves adding an unpleasant consequence, while extinction involves no response at all. Signup and view all the answers

Based on the Expectancy Theory developed by Victor Vroom, which of the following is NOT a factor influencing motivation?

Seeming likelihood of being punished Signup and view all the answers

What did Herzberg's Motivation-Hygiene Theory discover about factors causing job satisfaction and dissatisfaction?

The factors causing satisfaction are different from those causing dissatisfaction. Signup and view all the answers

Why is establishing a formal communication chain important according to the text?

To ensure team members know who to communicate with about specific areas of their work. Signup and view all the answers

What should managers consider when choosing communication mediums for their teams?

What medium allows the best access to information for all team members. Signup and view all the answers

What is a potential consequence of not using clear and simple communication?

Decrease in efficiency Signup and view all the answers