Conflict Resolution and Motivation Theories Summary
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Questions and Answers

What are the top two sources of conflict on a project?

  • Workload distribution and inadequate training
  • Schedules and priorities (correct)
  • Resource allocation and communication breakdown
  • Different personalities and leadership styles

Which theory suggests that behavior is driven by needs and individuals have a common set of hierarchical needs?

  • Reinforcement Theory
  • Equity Theory
  • Hierarchy of Needs (correct)
  • Expectancy Theory

What is the managerial behavior associated with Positive Reinforcement?

  • Setting up pleasant consequences to reward desired behavior (correct)
  • Increasing unwanted behavior
  • Reducing frequency of unwanted behavior
  • Removing desirable consequences

Which theory focuses on changing people's behavior by managerial actions?

<p>Reinforcement Theory (C)</p> Signup and view all the answers

What characterizes Negative Reinforcement according to the text?

<p>Removing undesirable consequences to increase desired behavior (D)</p> Signup and view all the answers

What is the primary purpose of Punishment as a form of reinforcement?

<p>To reduce the frequency of unwanted behavior through consequences (C)</p> Signup and view all the answers

What is the main difference between punishment and extinction?

<p>Punishment involves adding an unpleasant consequence, while extinction involves no response at all. (A)</p> Signup and view all the answers

Based on the Expectancy Theory developed by Victor Vroom, which of the following is NOT a factor influencing motivation?

<p>Seeming likelihood of being punished (D)</p> Signup and view all the answers

What did Herzberg's Motivation-Hygiene Theory discover about factors causing job satisfaction and dissatisfaction?

<p>The factors causing satisfaction are different from those causing dissatisfaction. (A)</p> Signup and view all the answers

Why is establishing a formal communication chain important according to the text?

<p>To ensure team members know who to communicate with about specific areas of their work. (B)</p> Signup and view all the answers

What should managers consider when choosing communication mediums for their teams?

<p>What medium allows the best access to information for all team members. (C)</p> Signup and view all the answers

What is a potential consequence of not using clear and simple communication?

<p>Decrease in efficiency (C)</p> Signup and view all the answers
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