Conflict Resolution and Motivation Theories Summary

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12 Questions

What are the top two sources of conflict on a project?

Schedules and priorities

Which theory suggests that behavior is driven by needs and individuals have a common set of hierarchical needs?

Hierarchy of Needs

What is the managerial behavior associated with Positive Reinforcement?

Setting up pleasant consequences to reward desired behavior

Which theory focuses on changing people's behavior by managerial actions?

Reinforcement Theory

What characterizes Negative Reinforcement according to the text?

Removing undesirable consequences to increase desired behavior

What is the primary purpose of Punishment as a form of reinforcement?

To reduce the frequency of unwanted behavior through consequences

What is the main difference between punishment and extinction?

Punishment involves adding an unpleasant consequence, while extinction involves no response at all.

Based on the Expectancy Theory developed by Victor Vroom, which of the following is NOT a factor influencing motivation?

Seeming likelihood of being punished

What did Herzberg's Motivation-Hygiene Theory discover about factors causing job satisfaction and dissatisfaction?

The factors causing satisfaction are different from those causing dissatisfaction.

Why is establishing a formal communication chain important according to the text?

To ensure team members know who to communicate with about specific areas of their work.

What should managers consider when choosing communication mediums for their teams?

What medium allows the best access to information for all team members.

What is a potential consequence of not using clear and simple communication?

Decrease in efficiency

Explore a summary of conflicts, conflict resolution strategies, and theories of motivation. Understand the importance of collaboration, leadership, and exploring the reasons behind people's actions for effective management. Learn about Maslow's Hierarchy of Needs and Goal Setting theories.

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