Conflict in Small Groups

Study Notes

Types of Conflict in Small Groups

Task Conflict: Disagreements about the content and outcomes of the task.
Relationship Conflict: Personal incompatibilities among group members.
Process Conflict: Disagreements about how to accomplish tasks.

Managing Conflict as a Supervisor

Identify the Source: Understand the root cause of the conflict to resolve it effectively.
Active Listening: Hear all perspectives without bias to resolve the conflict.
Mediation: Facilitate a discussion to resolve the conflict in a peaceful manner.
Set Guidelines: Establish clear rules for conflict resolution to prevent future conflicts.
Follow-Up: Ensure the conflict is resolved and maintain open communication to prevent future conflicts.

Effective Communication Skills for Conflict Resolution

Active Listening: Ensuring understanding and validation of all perspectives.
Empathy: Understanding and sharing feelings to create a peaceful environment.
Clear Articulation: Expressing thoughts and needs clearly and respectfully to avoid misunderstandings.
Problem-Solving: Identifying issues and developing solutions collaboratively to resolve the conflict.

Functions of Mass Media (According to Lasswell and Wright, 1948 and 1960)

No information provided.

Description

Learn about the types of conflict that can arise in small groups, such as task, relationship, and process conflicts, and how to manage them as a supervisor. Understand the importance of identifying the source, active listening, and mediation in resolving conflicts.