6 Questions
What is task conflict?
Disagreements about the content and outcomes of the task.
What type of conflict involves personal incompatibilities among group members?
Relationship conflict.
What should a supervisor do first when managing a conflict in a group?
Identify the source.
Why is active listening important in conflict management?
It helps hear all perspectives without bias.
What is the role of mediation in conflict resolution?
Facilitate a discussion to resolve the conflict.
How does empathy contribute to managing conflicts?
Understanding and sharing feelings.
Study Notes
Types of Conflict in Small Groups
- Task Conflict: Disagreements about the content and outcomes of the task.
- Relationship Conflict: Personal incompatibilities among group members.
- Process Conflict: Disagreements about how to accomplish tasks.
Managing Conflict as a Supervisor
- Identify the Source: Understand the root cause of the conflict to resolve it effectively.
- Active Listening: Hear all perspectives without bias to resolve the conflict.
- Mediation: Facilitate a discussion to resolve the conflict in a peaceful manner.
- Set Guidelines: Establish clear rules for conflict resolution to prevent future conflicts.
- Follow-Up: Ensure the conflict is resolved and maintain open communication to prevent future conflicts.
Effective Communication Skills for Conflict Resolution
- Active Listening: Ensuring understanding and validation of all perspectives.
- Empathy: Understanding and sharing feelings to create a peaceful environment.
- Clear Articulation: Expressing thoughts and needs clearly and respectfully to avoid misunderstandings.
- Problem-Solving: Identifying issues and developing solutions collaboratively to resolve the conflict.
Functions of Mass Media (According to Lasswell and Wright, 1948 and 1960)
- No information provided.
Learn about the types of conflict that can arise in small groups, such as task, relationship, and process conflicts, and how to manage them as a supervisor. Understand the importance of identifying the source, active listening, and mediation in resolving conflicts.
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