Condominium Management and Risk Avoidance
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Questions and Answers

What is the reason for the delay in addressing the complaints at Sunny Towers condominium complex?

  • The board is in the process of hiring a new condominium manager (correct)
  • The owners are not submitting complaints
  • The condominium manager is on vacation
  • The condominium board is too busy

    • What did Margaret compare to identify the overlap in complaints and minutes of the meetings?

  • The condominium manager's report with the owners' complaints
  • The condominium board's policies with the minutes of the meetings
  • The minutes of the meetings with the complaint letters (correct)
  • The complaints with the condominium by-laws

    • What is the concern of the condominium board regarding the owners' complaints?

  • The owners are not submitting any complaints
  • The owners seem to be getting progressively more upset about issues (correct)
  • The owners are submitting too many complaints
  • The owners are not attending the condominium board meetings

    • What is the current role of the condominium board in handling condominium business?

    <p>The board is responsible for handling all condominium business</p> Signup and view all the answers

    What is the purpose of the system set up by the condominium board?

    <p>To allow owners to submit complaints anonymously</p> Signup and view all the answers

    What is the relationship between the minutes of the meetings and the complaint letters?

    <p>There is some overlap between the two</p> Signup and view all the answers

    What is the current status of the condominium manager position?

    <p>The board is in the process of hiring a new condominium manager</p> Signup and view all the answers

    What is the concern of the condominium board regarding the issues submitted by the owners?

    <p>The owners' issues started as minor inconveniences</p> Signup and view all the answers

    What is the role of the condominium manager in relation to the issue log?

    <p>The condominium manager is fully responsible for the issue log</p> Signup and view all the answers

    What is the significance of Margaret's comparison of the minutes of the meetings and the complaint letters?

    <p>It highlights the overlap between the minutes of the meetings and the complaint letters</p> Signup and view all the answers

    Study Notes

    Effective Management of Condominiums

    • Effective management is crucial to avoid exposing the condominium corporation to risks
    • The condominium board needs to address issues management in a systematic way to reduce potential risks

    Identifying and Prioritizing Issues

    • Issues include:
      • Noise complaints
      • Smoking complaints
      • Pet complaints
      • Parking infractions
      • Building/mechanical issues
      • Short-term rentals
    • The condominium board compiles every issue that has been brought forward and adds additional issues identified through:
      • Reserve fund study
      • Discussion with the corporation's on-site superintendent
      • Owners

    Managing Issues

    • Margaret, a director, begins to document and track issues using a sample issue log
    • The board assigns an "Issue Owner" to further evaluate each issue and report back on additional information gathered
    • Once a new condominium manager is hired, the condominium board will turn over the day-to-day maintenance of the issue log to them

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    Description

    This course helps condominium directors identify, prioritize, and resolve risks to avoid exposing the corporation to potential dangers. Learn effective management strategies to ensure a smooth operation.

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