Podcast
Questions and Answers
What is the reason for the delay in addressing the complaints at Sunny Towers condominium complex?
What is the reason for the delay in addressing the complaints at Sunny Towers condominium complex?
- The board is in the process of hiring a new condominium manager (correct)
- The owners are not submitting complaints
- The condominium manager is on vacation
- The condominium board is too busy
What did Margaret compare to identify the overlap in complaints and minutes of the meetings?
What did Margaret compare to identify the overlap in complaints and minutes of the meetings?
- The condominium manager's report with the owners' complaints
- The condominium board's policies with the minutes of the meetings
- The minutes of the meetings with the complaint letters (correct)
- The complaints with the condominium by-laws
What is the concern of the condominium board regarding the owners' complaints?
What is the concern of the condominium board regarding the owners' complaints?
- The owners are not submitting any complaints
- The owners seem to be getting progressively more upset about issues (correct)
- The owners are submitting too many complaints
- The owners are not attending the condominium board meetings
What is the current role of the condominium board in handling condominium business?
What is the current role of the condominium board in handling condominium business?
What is the purpose of the system set up by the condominium board?
What is the purpose of the system set up by the condominium board?
What is the relationship between the minutes of the meetings and the complaint letters?
What is the relationship between the minutes of the meetings and the complaint letters?
What is the current status of the condominium manager position?
What is the current status of the condominium manager position?
What is the concern of the condominium board regarding the issues submitted by the owners?
What is the concern of the condominium board regarding the issues submitted by the owners?
What is the role of the condominium manager in relation to the issue log?
What is the role of the condominium manager in relation to the issue log?
What is the significance of Margaret's comparison of the minutes of the meetings and the complaint letters?
What is the significance of Margaret's comparison of the minutes of the meetings and the complaint letters?
Study Notes
Effective Management of Condominiums
- Effective management is crucial to avoid exposing the condominium corporation to risks
- The condominium board needs to address issues management in a systematic way to reduce potential risks
Identifying and Prioritizing Issues
- Issues include:
- Noise complaints
- Smoking complaints
- Pet complaints
- Parking infractions
- Building/mechanical issues
- Short-term rentals
- The condominium board compiles every issue that has been brought forward and adds additional issues identified through:
- Reserve fund study
- Discussion with the corporation's on-site superintendent
- Owners
Managing Issues
- Margaret, a director, begins to document and track issues using a sample issue log
- The board assigns an "Issue Owner" to further evaluate each issue and report back on additional information gathered
- Once a new condominium manager is hired, the condominium board will turn over the day-to-day maintenance of the issue log to them
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Description
This course helps condominium directors identify, prioritize, and resolve risks to avoid exposing the corporation to potential dangers. Learn effective management strategies to ensure a smooth operation.
