Computer Systems Servicing NC II Module

Module Use

• Welcome to the module "Applying Quality Standards".
• This module contains training materials and activities.
• The unit of competency "Apply Quality Standards" contains knowledge, skills, and attitudes.
• These are needed for a Computer Systems Servicing NC II course.
• Complete the learning activities to fulfil the module's learning outcomes.
• Activities include Information Sheets, Activity Sheets, and Self-Checks.
• Ask for assistance if needed.

Recognition of Prior Learning (RPL)

• RPL applies if some knowledge or skills already exist.
• RPL is possible if you've been working or completed relevant training.
• Discuss potential RPL with your trainer to avoid redundant training.
• Present relevant qualifications or certificates for assessment and recognition.

Module Completion

• After finishing the module, your trainer will evaluate your competency.
• Results will be recorded in your competency profile.
• Work through activities at your own pace.
• Information sheets and learning activities are provided in the module.
• Each learning outcome can have multiple activities.

Module Introduction

• This module gives information on Computer Systems Servicing.
• The module has three learning outcomes.
• Each outcome contains learning activities guided by information sheets.
• Perform the activities, answer the self-checks, and confirm the knowledge and skills acquisition with your teacher.

Module Summary

• Students should be able to assess the quality of received materials, evaluate their own work and partake in quality improvement activities after the module.
• Refer to assessment criteria of learning outcomes #1-3.
• Pre-requisites for this module are PC operation abilities.

Technical Terms

• A list of technical terms relevant to quality control, including definitions.

Learning Outcome 1: Assessing Quality of Received Materials

• Learning activities and special instructions are provided for this learning outcome to cover appropriate knowledge, skills and attitudes.
• This outcome involves reading skills, interpreting work instructions, workplace standards, operating procedures and specifications, quality checking, fault identification, safety and environmental aspects of production, and procedures for replacing faulty materials.

Learning Outcome 2: Ways to Identify and Isolate Errors

• Learning activities and special instructions are provided for this learning outcome
• Focuses on knowledge, skills, and attitudes in identifying and isolating errors in software or hardware.
• Includes various critical thinking elements for this purpose.

Learning Outcome 3: Workplace Procedures

• Learning activities and special instructions are provided for this learning outcome
• Covers workplace procedures, safety and environmental practices, quality procedures, and other process improvements.

Information Sheets (Further Detail)

• Information sheets provide detailed information and procedures.

Workplace Procedures (Information Sheet)

• Procedures for working safely.
• Procedures for operating equipment.
• Procedures for handling materials.
• Procedures for safety and maintaining a safe workplace

Quality Improvement Processes (Information Sheet)

• Quality is about meeting needs.
• Different dimensions of quality (speed, flexibility, costs, etc.).
• Modern quality focuses on process control instead of just fewer defective parts.
• List of relevant quality improvement processes and tools.

Quality Check Procedures (Information Sheet)

• Procedures for receiving, checking, and reporting the quality of materials.

Fault Identification and Reporting Procedures (Information Sheet)

• Procedures for Identifying and Reporting faults in equipment.
• Methods for receiving materials, creating reports, and returning defective materials.

Procedures in Replacing Faulty/Defect Materials (Information Sheet)

• Describing warranties and defect handling processes.
• Communication of warranties and defects during the supplying and purchasing processes.

Process in Documenting and Reporting Deviations (Information Sheet)

• Definitions of deviations and deviation management procedures.
• Details on how to manage and document deviations from standards.

Critical Thinking (Information Sheet)

• Defining critical thinking as well as traits/skills of critical thinking.

Activity CM1.1-5 and Other Related Details

• Details about an activity in which students are assigned as quality checkers for a month to record and report on received equipment quality.
• Example Log Report and its fields are described.
• Sample data used in a practical quality check are included.

Self-Checks and Answer Keys

• Multiple choice or true/false self-checks related to various content areas are presented along with their answer keys.