Podcast
Questions and Answers
What is the primary function of the system case in a personal computer?
What is the primary function of the system case in a personal computer?
The system case acts as the primary enclosure, protecting internal components from dust, static, and external damage.
What are the two main types of computer cases?
What are the two main types of computer cases?
- Tower Case
- All-in-One Case
- Laptop Case
- Both A and B (correct)
The side panel of a computer case is removable to allow technicians access to components for upgrades or maintenance.
The side panel of a computer case is removable to allow technicians access to components for upgrades or maintenance.
True (A)
Why is proper airflow critical to a computer's performance?
Why is proper airflow critical to a computer's performance?
What are common cooling solutions for CPUs and GPUs?
What are common cooling solutions for CPUs and GPUs?
What is the purpose of peripheral devices?
What is the purpose of peripheral devices?
Which of the following is an example of an input device?
Which of the following is an example of an input device?
Which of the following is an example of a storage device?
Which of the following is an example of a storage device?
Name some common interfaces for connecting peripherals to a computer.
Name some common interfaces for connecting peripherals to a computer.
What is the Universal Serial Bus (USB)?
What is the Universal Serial Bus (USB)?
What are the features of HDMI (High-Definition Multimedia Interface)?
What are the features of HDMI (High-Definition Multimedia Interface)?
What are the key differences between DisplayPort (DP) and HDMI?
What are the key differences between DisplayPort (DP) and HDMI?
What are the key features of thunderbolt technology?
What are the key features of thunderbolt technology?
What is SATA (Serial ATA)?
What is SATA (Serial ATA)?
What are the key topics covered in Lesson 2: Installing system devices?
What are the key topics covered in Lesson 2: Installing system devices?
What is the role of the Power Supply Unit (PSU)?
What is the role of the Power Supply Unit (PSU)?
What is the purpose of RAM?
What is the purpose of RAM?
What are different USB Connector Types?
What are different USB Connector Types?
What the different Storage Device Types?
What the different Storage Device Types?
What is the first step when planning to install RAM?
What is the first step when planning to install RAM?
Key CPU components?
Key CPU components?
List of steps you should take when 'Identifying the problem'?
List of steps you should take when 'Identifying the problem'?
List items in 'Establish a Theory'?
List items in 'Establish a Theory'?
Items used to Test the Theory?
Items used to Test the Theory?
What do you need to consider in 'Establish a plan of action to resolve the problem'?
What do you need to consider in 'Establish a plan of action to resolve the problem'?
Steps you do to 'Verify full system functionality'?
Steps you do to 'Verify full system functionality'?
Why is it so important to 'Document findings'?
Why is it so important to 'Document findings'?
BIOS/UEFI passwords?
BIOS/UEFI passwords?
What steps do you check when troubleshooting power and disk issues?
What steps do you check when troubleshooting power and disk issues?
What is a POST?
What is a POST?
What are types of network classifications?
What are types of network classifications?
LANs covers a city or large campus.
LANs covers a city or large campus.
WANs cover a country or continent.
WANs cover a country or continent.
MANs is Larger than a LAN but smaller than a WAN.
MANs is Larger than a LAN but smaller than a WAN.
What are Datacenters & Storage Area Networks?
What are Datacenters & Storage Area Networks?
What are Personal Area Networks?
What are Personal Area Networks?
List the Media Type options?
List the Media Type options?
What is a Patch Panel?
What is a Patch Panel?
Switches features?
Switches features?
Describe the difference between 'Unmanaged' and 'Managed'
Describe the difference between 'Unmanaged' and 'Managed'
What are the PoE standards?
What are the PoE standards?
Features in Wireless LAN installation?
Features in Wireless LAN installation?
Flashcards
What is a system case?
What is a system case?
The enclosure that protects internal components from dust, static, and external damage.
What is a tower case?
What is a tower case?
Stands upright, allowing for better airflow and expansion.
What is an all-in-one case?
What is an all-in-one case?
Integrates all hardware into a single unit, saving space but limiting upgrades.
What is a side panel?
What is a side panel?
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Why is airflow important?
Why is airflow important?
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What are effective cooling solutions?
What are effective cooling solutions?
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What is USB?
What is USB?
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What does USB support?
What does USB support?
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What is HDMI?
What is HDMI?
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What is DisplayPort (DP)?
What is DisplayPort (DP)?
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What is SATA?
What is SATA?
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What does a PSU do?
What does a PSU do?
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What is RAM?
What is RAM?
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What are RAM types?
What are RAM types?
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What is single-channel RAM?
What is single-channel RAM?
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What is dual-channel RAM?
What is dual-channel RAM?
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What is USB Type-A?
What is USB Type-A?
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What is USB Type-C?
What is USB Type-C?
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What is USB 2.0 charging?
What is USB 2.0 charging?
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What is USB 3.0/3.1 charging?
What is USB 3.0/3.1 charging?
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What is USB-C with Power Delivery (PD)?
What is USB-C with Power Delivery (PD)?
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What is a Hard Disk Drive (HDD)?
What is a Hard Disk Drive (HDD)?
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What is a Solid-State Drive (SSD)?
What is a Solid-State Drive (SSD)?
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What is a Hybrid Drive (SSHD)?
What is a Hybrid Drive (SSHD)?
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How do you install RAM?
How do you install RAM?
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What are cores?
What are cores?
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What is Clock Speed (GHz)?
What is Clock Speed (GHz)?
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What is Cache?
What is Cache?
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What is Hyper-Threading?
What is Hyper-Threading?
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What is the troubleshooting methodology?
What is the troubleshooting methodology?
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What are symptoms of the problem
What are symptoms of the problem
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A step to troubleshoot?
A step to troubleshoot?
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What is Basic Input Output System?
What is Basic Input Output System?
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What is Unified Extensible Firmware Interface?
What is Unified Extensible Firmware Interface?
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What are the keys to check in firmware?
What are the keys to check in firmware?
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What happens, when computer wont power up?
What happens, when computer wont power up?
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What is power on self test
What is power on self test
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What is a LAN?
What is a LAN?
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What is a WAN?
What is a WAN?
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What is a MAN?
What is a MAN?
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Study Notes
- Here are study notes for Computer Networks and Security ITCNA1-12
Eduvos Flipped Classroom
- Before lecturer-led sessions, students prepare by reviewing myLMS content and doing practice activities
- During sessions, students engage in active learning with peers and the lecturer, debating and practicing technical aspects
- After sessions, lecturers may recommend revision and further learning opportunities on myLMS
Lesson 1: Motherboards, Connections and Devices
- A personal computer consists of multiple components that work together to process and store data
- The system case is the primary enclosure, which protects internal components
- Tower cases stand upright for better airflow and expansion
- All-in-One cases integrate all hardware, saving space but limiting upgrades
- Removable side panels allow technician access for maintenance
- Proper airflow is critical for PC performance, requiring effective cooling for components like CPUs and GPUs
- Cooling solutions include case fans, heatsinks, and liquid cooling systems
Peripheral Devices & Ports
- Peripheral devices enhance a PC's functionality and fall into three categories
- Input devices include keyboards, mice, scanners, and microphones
- Output devices are monitors, printers, and speakers
- Storage devices are external HDDs and USB flash drives
- Peripherals connect using interfaces like USB, HDMI, DisplayPort, and Thunderbolt
- Each interface has specific data transfer speeds and power supply capabilities
USB Cables & Standards
- The Universal Serial Bus (USB) is a standard interface for connecting peripherals to computers
- USB supports data transfer, power supply, and peripheral communication
- USB has evolved to improve speed, power efficiency, and versatility
- USB 1.1 (1998) has a Low-Speed of 1.5 Mbps & Full-Speed of 12 Mbps
- USB 2.0 (2000) has a High-Speed of 480 Mbps
- USB 3.0 (2008) has a SuperSpeed of 5 Gbps
- USB 3.1 (2013) has a SuperSpeed+ of 10 Gbps
- USB 3.2 (2017) is Multi-lane with 20 Gbps
- USB 4.0 (2019) has a Thunderbolt compatibility at 40 Gbps
HDMI and DisplayPort Cables
- HDMI (High-Definition Multimedia Interface) is the standard for transmitting high-definition video and audio signals
- Features include support for 1080p, 4K, and 8K resolutions, backward compatibility, an ARC (Audio Return Channel) for sound
- The DisplayPort (DP) cables are commonly used in professional settings for high-refresh-rate monitors
- The differences from HDMI include higher bandwidth support for 240Hz monitors, daisy-chaining capability, and open standard with no licensing fees
Thunderbolt and Lightning Cables
- Thunderbolt technology, developed by Intel, offers a hybrid of PCI Express and DisplayPort signals
- Thunderbolt 1 & 2 used Mini DisplayPort connectors
- Thunderbolt 3 & 4 utilize USB-C, allowing for power, data, and video via a single cable
- Apple's Lightning Connector is proprietary to iOS devices
- Lightning only transmits data and power, requiring adapters for video output unlike USB-C
- SATA (Serial ATA) is the standard interface for connecting storage devices like SSDs and HDDs
- SATA power connectors use 15-pin connectors, and data connectors use 7-pin cables
- SATA 1.0 has a speed of 150 MB/s
- SATA 2.0 has a speed of 300 MB/s
- SATA 3.0 has a speed of 600 MB/s
Lesson 2: Installing System Devices
- Key topics includes installing and configuring power supplies, cooling solutions, storage devices, system memory, and CPUs
- Key outcome entails correctly installing and configuring essential system components in a PC
Power Supplies & Cooling
- Power supply selection depends on the total wattage required by all components
- A power supply unit (PSU) converts AC from a wall outlet to DC for PC components
- Insufficient power supply can lead to system instability and crashes
- All components generate heat, particularly the CPU, GPU, and power supply
- Excessive heat can degrade performance and damage components
- Cooling mechanisms include heat sinks, case fans, liquid cooling systems, and thermal paste
Power Supply Units
- The PSU distributes power to all internal components
- Most desktop PSUs use the ATX form factor
- Some PSUs are auto-switching, while others require manual selection
- Standard power ratings are 120V for North America and 230V for Europe
- Basic desktop PCs require 200–300W
- Gaming and workstation PCs may need 500W or higher
Installing and Configuring System
- Memory (RAM) is a volatile storage
- Holds active programs and data for quick access
- RAM is measured in GB (gigabytes)
- Speed is measured in MHz/MT/s
- Available types are DDR3, DDR4, and DDR5
- DDR type must match motherboard compatibility
- One stick of RAM represents Single-channel
- Dual-channel uses two matched RAM modules to increase bandwidth
- Quad-channel memory is common in high-end workstations and servers
Connector Types
- USB Type-A connectors are Rectangular and considered standard for host connectors (PCs, chargers)
- USB Type-B connectors are Square and mainly used for printers and external drives
- Mini-USB connectors are Compact and used for older cameras and MP3 players
- Micro-USB connectors are Small and widely used for smartphones and tablets
- USB Type-Cconnectors are Reversible and support higher speeds & power delivery
- USB 2.0 delivers 5V at 500mA (2.5W max)
- USB 3.0/3.1 delivers 5V at 900mA (4.5W max)
- USB-C with Power Delivery (PD) supports up to 100W for laptops, monitors, and fast charging
Storage Devices Overview
- Hard Disk Drives (HDD) use mechanical platters, have larger capacity, and slower speeds
- Solid-State Drives (SSD) have no moving parts, faster speeds, and lower power consumption
- Hybrid Drives (SSHD) can combine HDD capacity with SSD speed
- Storage Form Factors includes 3.5-inch for HDDs in desktops, 2.5-inch for HDDs/SSDs in laptops and M.2 SSD which features a compact NVMe storage
Installing and Configuring RAM
- Ensure compatibility with DDR3, DDR4, or DDR5
- Locate RAM slots on the motherboard
- Align the RAM module properly
- Press down firmly until it clicks into place
- Enable Dual-Channel mode, if applicable
- Check RAM detection in BIOS
CPUs
- Key components include Cores, Clock Speed (GHz), Cache and Hyper-Threading (Intel) / Simultaneous Multithreading (AMD)
- Cores involves multiple cores allowing parallel processing.
- Clock Speed (GHz) determines processing speed
- Cache entails small memory for faster processing.
- Hyper-Threading (Intel) / Simultaneous Multithreading (AMD) increases efficiency.
- Socket types consist of LGA (Land Grid Array, mainly Intel CPUs) and PGA (Pin Grid Array, mainly AMD CPUs)
- Lift the CPU socket lever in order to install a CPU
- Align the CPU with the socket notches
- Be sure to place the CPU gently without force
- Secure the CPU by lowering the lever
- Apply thermal paste on the CPU
- Install the CPU cooler
Next Week: Troubleshooting PC Hardware
- In order to achieve this, you must Apply troubleshooting methodology, Configure BIOS/UEFI, Troubleshoot power and disk issues, and Troubleshoot system and display issues
Troubleshooting PC Hardware
- As repair computer technicians / computer engineers, keep the following points in mind:
- Identify the problem
- Establish theory of a probable cause
- Test the theory to determine the cause
- Establish a plan of action to resolve the problem
- Verify full system functionality
- Document the findings, actions, (solution) and outcomes
Problem Solvers
- As technical staff, act as a problem solvers by answering the following questions:
- What has caused the problem?
- What are the symptoms of the problem?
- What will happen if this problem is not solved?
Troubleshooting Methodology
- Identify the problem
- Establish theory of probable cause
- Test the theory to determine cause
- Establish a plan of action to resolve the problem
- Verify full system functionality
- Document the findings, actions (solution) and outcomes
Identify the Problem
- When Users are failing to connect to the internet, consider the following questions:
- All users? Some users? One user?
- All internet or just a particular site? Blacklisted?
- Gather information
- Always backup before making any changes
Establish a Theory
- What informs tactical speculation?
- Why do job adverts want 2 years/5 years experience?
- Conduct internal and external research
- Look at vendor manuals
- Physical inspection
- Compartmentalize
Test the Theory
- Thorough inspection
- Iterate if necessary
- Escalate if need be
Establish A Plan Of Action To Resolve The Problem
- Consider the effect on other users
- Consider policies
- Refer to vendor's user guide
- Find a work around
- Repair
- Replace
Verify Full System Functionality
- Perform all tests
- Obtain user acceptance
- The technician got my computer to print, but now my Teams is not working
- They fixed the projector, now online students cannot hear me
- Implement preventive measures
Document Findings
- Documenting can help new staff with training
- Preventive maintenance
- Assist with investigation or audit
- Assist with repeat faults / problems
Configure BIOS / UEFI
- Firmware includes:
- Basic Input Output System – 32-bit operation
- Unified Extensible Firmware Interface is a 64-bit operation
- More features at boot include: DUI, Networking, and Backward compatible
- Combinations to access BIOS/UEFI vary. ESC; Del; F1; F2; F10 or F12
- Tasks in BIOS/UEFI could include:
- Setting a system password, a user password, and Secure boot options
Trouble Shooting Power And Disk Issues
- My computer wont power up, the fan is not moving
- What could be the cause? Is it load shedding?
- All LEDs are not blinking
- Consider other factors like: Load shedding, Room Equipment, Loose Connections?
- All marketing department computers are not powering up, all other computers are fine. Where is the problem?
- What do we use to test if there is electricity from a plug (mains)?
Power On Self-Test (POST)
- When Trouble shooting, consider: Black screen, Blue screen of death, and Detailed beeps
Trouble Shooting Drive Availability
- In terms of drive availablity, consider issues such as: Unusual noises, LEDS, and Blue screen of death
Trouble Shoot RAID Failure
- Ensure to Replace failed devices if there is a RAID failure
- Consider issues like RAID device not found or a failed configuration utility
Trouble Shooting System And Display Issues
- Issues include: Intermittent faults, Software issues – malware, Thermal issues, Brownout, and Burning smell or smoke
Physical Damage
- Inspect for: Connector pins, Swelling capacitors, and providing trunking for loose cables
Troubleshoot Performance Issues
- Consider: Overheating, Misconfigurations, Policy to stop unauthorised installations
Troubleshoot Inaccurate System Date
- CMOS battery – real time clock (RTC) battery may be faulty
Troubleshoot Missing Video
- Video issues may consider: Incorrect data source, Physical cabling, Burned out bulb, Overheating, and Video quality problems
Next week ... Comparing Local Network Hardware
- Focus areas includes comparing network types, network hardware and wireless network types
Objectives
- Compare network types
- Compare networking hardware
- Explain network cable types
- Compare wireless networking types
Network Types
- Local area network (LAN)
- Wireless local area network (WLAN)
- Wide area network (WAN)
- Metropolitan area network (MAN)
LANs
- They Covers a small geographical area, for example a home, school, or office
- They are high-speed and cost-effective
WANS
- Covers large geographical areas, for example a country or continent
- Infrastructure consists of public and private connections (e.g., leased lines, satellite links)
MANS
- Covers a city or large campus
- Larger than a LAN but smaller than a WAN
Datacenters And Storage Area Networks
- Key aspects of Datacenters include: A facility dedicated to hosting servers with features dedicated to Networking, power, climate control, and physical access control
- A Storage area network (SAN) is a Network hosting configurable pool of storage devices, used by application servers
Personal Area Networks
- Personal area networks involves Wireless and cellular connections over a few meters
- Devices that use personal area networks are PC/smartphones, wearable technology
Review Of Network Types
- Common types of networks includes: LANs and WANS, SOHO and Enterprise Networks, Datacenters and Storage Area Networks and Personal Area Networks
Compare Network Hardware
- Network Interface Cards, considerations when installing networks includes: Media type (transceiver), Number of ports, Framing and addressing, and Source and destination
Routers
- Connects different networks.
- Routes data packets based onIP addresses.
Patch Panels
- Consists of a back used to terminate cabling and a front used with modular RJ-45 connectors
Hubs
- Star topology wiring
- Concentrator repeats signals over all cabled segments
- All ports are in same collision domain
- Performance redued by contention
- Half-duplex 10/100 Mbps Ethernet only
Switches
- Same star topology-each host cabled to a switch port
- Traffic to specific destination port by learning MAC addresses
- Each port operates at full-duplex and full speed
- Required for Gigabit Ethernet and better
Unmanaged And Managed Switches
- Unmanaged switch : works without configuration
- Managed switch are more complex with an additional configuration interface and enterprise modular switches
Power Over Ethernet
- PoE standards : 802.3af (~ 13 W); 802.3at(PoE+) (~ 25 W); and a 802.3bt (~ 51 W (Type 3) or 73 W
Wireless Networks
- SOHO wireless routers implements all the functions for local network connectivity
- Enterprise networks has higher reliability with a modular design
Cabling
- Copper wire cabling carrieselectrical signals through the use of balanced wire pairs
- Signal attenuation limits maximum distance to 100 m
Shielded Twisted Pair
- Most common in modern networking (Ethernet cables)
- Unshielded Twisted Pair (UTP) is cost-effective but less resistant to interference
- Shielded Twisted Pair (STP) has better protection against electromagnetic interference
CAT Standards
- CAT network connections vary in speed. Consider the specifications below:
Cat | Max. Transfer Rate | Max. Distance | Network Application |
---|---|---|---|
5 | 100 Mbps | 100 m (328 ft) | 100BASE-TX (Fast Ethernet) |
5e | 1 Gbps | 100 m (328 ft) | 1000BASE-T (Gigabit Ethernet) |
6 | 1 Gbps | 100 m (328 ft) | 1000BASE-T (Gigabit Ethernet) |
10 Gbps | 55 m (180 ft) | 10GBASE-T (10 Gigabit Ethernet) | |
6A | 10 Gbps | 100 m (328 ft) | 10GBASE-T (10 Gigabit Ethernet) |
Copper Cabling Connectors
- Connections include the use of: RJ-45 Port/Connector
- Wiring is set as EIA/TIA 568 A and B Standards
Copper Cabling Test Tools
- Test is performed via a installation, cable tester or toner probe
Copper Connections Considerations
- Installation to plenum spaces such as Building/fire safety regulations with a Plenum rated cable
- Installation as outside plant, needing Aerial, and conduit for protection (from weather)
Optical Couplings
- Fiber optic cable types include Single and Multi -Mode
Coaxial Cable
- Features include Construction and Uses that are only compatible with F-type connectors
Compare Wireless Network Types
- Considersations consist of Wi-Fi, Bluetooth, and Cellular (3G/4G/5G) options
IEEE 802.11 Specifications
- 802.11 a has a frequency of 5 GHz at the speed of 54Mbps
- 802.11 b/g both uses 2.4Ghz frequency
- 802.11 n operates between 5Ghz frequency but with a much wider bandwidth. It has a peak speed of 72 Mbps
WiFi 5 vs WiFi 6
- WiFi 5 has a bandwidth of 5 GHz with a Multiusuer MIMO
- WiFi 6 runs on a 2.4 or 5 GHz bandwidth that increases bandwidth and is both down/uplink MU-MIMO
WLS Installation Considerations
- Considerations includes configuration regarding:
- Network name or Service Set Identifier (SSID)
- Frequency band use is the Same SSID or different SSID per band
- Operation mode (legacy standards support) settings
WiFi Analyzers
- Involves a software installed to mobile device
- Used Reports configuration of nearby wireless
- and used to measure Signal strength
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