Podcast
Questions and Answers
Which of the following is NOT a common symptom of a faulty RAM module?
Which of the following is NOT a common symptom of a faulty RAM module?
- Slow system performance
- Continuous beeping sound from the motherboard (correct)
- Blue Screen of Death (BSOD) errors
- Frequent system crashes or freezes
What is the purpose of a network switch?
What is the purpose of a network switch?
- To amplify and retransmit network signals over long distances
- To translate between different network protocols
- To provide a central point for connecting multiple devices to a network (correct)
- To filter and block unwanted network traffic
Which of the following is a common protocol used for connecting to a wireless network?
Which of the following is a common protocol used for connecting to a wireless network?
- SMTP
- FTP
- HTTP
- Wi-Fi (correct)
What is the function of CMOS in a computer?
What is the function of CMOS in a computer?
Which of the following is NOT a characteristic of a solid-state drive (SSD)?
Which of the following is NOT a characteristic of a solid-state drive (SSD)?
Flashcards
Technical Support L2
Technical Support L2
Level 2 technical support focused on hardware and software issues.
Hardware Questions
Hardware Questions
Questions related to physical components of computers and devices.
Application Questions
Application Questions
Inquiries related to software applications and their functionality.
Network Basics
Network Basics
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Multiple Choice Questions
Multiple Choice Questions
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Study Notes
Hardware Application Questions
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Question 1: Which of the following is NOT a common type of RAM used in servers?
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a) DDR4
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b) DDR5
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c) DDR3
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d) SDRAM
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Question 2: What is the primary function of a RAID controller in a server?
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a) To manage user accounts
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b) To improve storage performance and reliability using multiple hard drives
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c) To handle network traffic
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d) To control the boot process
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Question 3: What does CMOS stand for in the context of a computer?
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a) Complementary Metal-Oxide Semiconductor
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b) Central Memory Output System
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c) Common Memory Operating System
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d) Complementary Metal-Oxide Structure
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Question 4: Which component is responsible for converting AC power to DC power within a computer?
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a) Motherboard
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b) Power Supply Unit (PSU)
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c) CPU
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d) Hard Drive
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Question 5: Identifying the faulty component in a computer system involves systematic troubleshooting. What's the first step?
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a) Replacing the most expensive part
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b) Testing the power supply
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c) Assessing the power to the machine
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d) Replacing the CPU
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Question 6: Which type of cable is commonly used to connect a computer to a monitor?
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a) Ethernet cable
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b) USB cable
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c) HDMI or DisplayPort cable
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d) Fiber optic cable
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Question 7: What is the role of the BIOS in a computer system?
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a) Allows the operating system to connect to the network.
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b) Performs POST checks
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c) To manage user accounts.
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d) Stores applications.
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Question 8: A technician is troubleshooting a computer with unusually high fan noise. What are the possible failures? (Multiple answers may be correct)
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a) A cooling fan may be damaged or obstructed.
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b) Thermal paste might be insufficient.
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c) High CPU usage in a long period.
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d) Over time dust accumulation might be a cause
Network-Related Basic Questions
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Question 9: What layer of the OSI model is responsible for IP addressing and routing?
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a) Application Layer
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b) Network Layer
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c) Transport Layer
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d) Data Link Layer
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Question 10: What does HTTP stand for?
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a) Hyper Text Transmission Protocol
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b) Hyper Text Transfer Protocol
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c) Hyperlink Transfer Protocol
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d) High Transfer Protocol
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Question 11: Which of the following is a common network troubleshooting tool?
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a) Wireshark
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b) Ping
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c) Traceroute
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d) All of the above.
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Question 12: What is the purpose of a subnet mask in a network?
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a) Encrypting data transferred across a network.
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b) Providing a method of assigning unique IDs to devices on a network
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c) Identifying the network address and host portion of an IP address
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d) Controlling user access to specific network resources.
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Question 13: What protocol is used to send emails?
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a) FTP
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b) SMTP
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c) POP3
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d) SNMP
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Question 14: Which networking device forwards data packets between networks?
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a) Hub
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b) Switch
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c) Router
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d) Bridge
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Question 15: What is the role of a DNS server in a network?
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a) Stores webpages
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b) Translates domain names into IP addresses.
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c) Manages user accounts.
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d) Security access to the network.
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Question 16: What is the function of a firewall in a network?
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a) To control the flow of traffic between networks and to block unauthorized access
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b) To provide authentication to network users.
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c) To transfer data between networks
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d) To increase network bandwidth capacity.
(And so on, continuing with 60 questions in a similar format, covering various hardware and network concepts.)
Additional Notes/Instructions for L2 Engineer Questions:
- Questions should be multiple-choice.
- The options should include plausible incorrect answers to test true understanding.
- Include some questions emphasizing troubleshooting procedures.
- Focus on application and networking fundamentals appropriate for an L2 level.
- Cover topics like memory, storage, power supplies, basic networking protocols, troubleshooting tools, and common network hardware.
- Provide examples involving diagrams or real-world scenarios whenever possible.
- Avoid questions requiring overly complex technical knowledge (avoid advanced networking protocols, operating system internals, or specific vendor technologies unless appropriate for L2).
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