Ch 1

Company officers oversee their agency’s _____, training, ____ and ____ pg 11

Company officers are in a key position to positively or negatively impact the ____ and ____ of their organization

To be a successful supervisor, new officers must also exercise an appropriate level of ____. _____for those they supervise is key to a successful transition to company officer pg 12

Fire and emergency response units are generally close knit. They look to the company officer as their ____ to make decisions that prove satisfactory and motivate them to maximize performance in the workplace

Good ___ ___ is essential to maintain a positive public perception of the agency. All members of the fire and emergency service are expected to meet the needs of their community with competence, courtesy and efficiency

What is not a challenge listed for a new officer on pg 14?

The company officer must both develop and use excellent ____ skills to satisfactorily communicate with unit members and practice leadership form that is appropriate to the situation

In volunteer, combination and ____ organizations the relationship may even require an exchange of supervisory roles as the employer and employee leave a workplace and respond to an emergency. Mutual respect and the ability to take and give ___ are essential for success

Unless the officer ____ his or her new supervisory relationship with unit members and establishes a ___ enforcement of policy the unit will suffer. The officer may need to take a ____ approach to establish clear professional boundary’s in the relationship

Attempting to duplicate the previous officers behavior and personality can create ____ and loss of ___ for the new officer

New company officers may have to make personal changes to minimize any ____, ___ and loss of friendship that can occur if the transition is not well managed

Show loyalty toward company personnel- evaluate your company’s concerns, ___, opinions and ____ and share them with your supervisor so that the unit has a voice with management

Project a professional image- project a professional image to the public, ___ ___, internal and external ___ and peers

While learning to meet the expectations of a new company officer, the officer should seek assistance from more ___ personnel, the administration or ____ divisions whenever necessary

_____ expectations may be the most difficult to overcome.

A new officer should rarely resort to using ___ as a reason for compliance, but there are situations where it is appropriate to do so. Establish relationships based on mutual respect for the ___ of each unit member

Company officers must stay accountable to their ____, their ____, their family and themselves. This requires an understanding of the people with whom they interact and the responsibilities they have to each individual, group and entity

As level _ fire officers company officers must be able to preform the following ___ ____ Managment duties:provide effective supervision for both emergency and non emergency activities, assign task, evaluate personnel performance, provide company level training activities

Fire officers in small departments may be responsible for reporting to members of the local authority or interacting with managers in other departments such as public works, ____ ____ or ____ and revenue

Company officers may be assigned other duties not specifically mentioned in NFPA 1021, such as: being assigned to ___ divisions, ___ response units, or specialized ___ or hazardous materials units