Podcast
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Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments ______
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments ______
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Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. ______ Any questions?
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. ______ Any questions?
THANK YOU
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. ______ of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. ______ of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
Development
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. ______ improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: Reducing the time to market for new products. ______ improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
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Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: ______ the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
Improving the quality of products delivered to the customer in terms of reduced defects in goods inwards inspection. Reducing the cost to the customer. Improving customer care, such as responding to customer complaints in a short time and following up other customer queries, often with an on-site call. MONITORING AND MEASURING Process-related measures. Generally these relate to internal company processes that ensure that customer needs are met. The company strategy may call for its processes to be one of the best in the industry sector in which the organization operates. Aspects of process improvement are: ______ the time to market for new products. Quality improvements throughout the organization. Lower costs, again in all stages of the development and manufacturing process, including overhead costs associated with indirect such as marketing and management. Development of internal core competencies. Financial measures. The key goal of the financial strategy is to meet shareholder expectations. This can be translated into several measures, such as: Profit, measured in terms of return on investment Sales growth in terms of turnover Growth in market share Adequate cash flow to fund ongoing developments. THANK YOU Any questions?
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What is gap analysis and what does it deal with?
What is gap analysis and what does it deal with?
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Why is decision making by groups considered effective?
Why is decision making by groups considered effective?
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What are some aspects of process improvement mentioned in the text?
What are some aspects of process improvement mentioned in the text?
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What are some financial measures used to meet shareholder expectations?
What are some financial measures used to meet shareholder expectations?
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Why is monitoring and measuring process-related measures important for organizations?
Why is monitoring and measuring process-related measures important for organizations?
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