HRM Chapter 9 Quiz

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Questions and Answers

What does the author realize is necessary in addition to developing and implementing a strategic plan?

  • Enhancing employee benefits
  • Increasing compensation plans
  • Offering training on effective management (correct)
  • Developing succession plans

What is the purpose of the team activity mentioned in the text?

  • To conduct exit interviews with employees
  • To develop a strategic plan for the company
  • To prepare a presentation on management style and communication (correct)
  • To implement changes to employee benefits

What realization leads to the decision to offer training on effective management to the entire company?

  • The need to increase compensation plans
  • The need to communicate changes to employees (correct)
  • The need to develop succession plans
  • The desire to enhance employee benefits

An assertive communicator is direct but may violate the rights of others.

<p>False (B)</p> Signup and view all the answers

An aggressive communicator respects the rights of others and communicates in a way that shows others they matter.

<p>False (B)</p> Signup and view all the answers

What are the four types of communication at work?

<p>downward, upward, horizontal, and diagonal</p> Signup and view all the answers

Can emotional intelligence be improved over time?

<p>Yes</p> Signup and view all the answers

What does the Situational Leadership Grid provide information about?

<p>Situational Leadership</p> Signup and view all the answers

How many types of management styles are mentioned in the text?

<p>Three</p> Signup and view all the answers

A teamwork style focuses on ______ and is a people-oriented style.

<p>teamwork</p> Signup and view all the answers

An aggressive communicator tends to communicate in a way that tells others they don’t matter, or their feelings don’t ______

<p>matter</p> Signup and view all the answers

The assertive communicator stands up for his or her own rights but makes sure the rights of others aren’t ______

<p>affected</p> Signup and view all the answers

A passive-aggressive communicator might express his or her negative feelings in an ______ way, instead of being direct

<p>indirect</p> Signup and view all the answers

What is the GE Way management style known for?

<p>Command-and-control</p> Signup and view all the answers

How did the GE Way management style impact the recruitment of other companies’ CEO searches?

<p>It acted as a recruiting ground for other companies’ CEO searches.</p> Signup and view all the answers

In what way did the command-and-control management style of GE differ from an autocratic style?

<p>The command-and-control style aimed to get people to do what they were told, with major penalties for non-compliance; similar to an autocratic style.</p> Signup and view all the answers

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