Communication Skills Module 2 Quiz
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Questions and Answers

According to Merriam-Webster Online Dictionary, what does it mean to listen?

To pay attention to sound, to hear something with thoughtful attention, to be alert to catch an expected sound.

What does the International Listening Association define listening as?

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

What is the definition of listening according to the National Communication Association (NCA)?

The process of receiving, constructing meaning from, and responding to spoken and nonverbal messages.

Which of the following is NOT an essential element of the listening process?

<p>Comprehending (B)</p> Signup and view all the answers

Hearing is an active process that requires conscious effort.

<p>False (B)</p> Signup and view all the answers

What is the function of filtering within the listening process?

<p>Filtering involves eliminating irrelevant or unwanted stimuli to focus on what matters.</p> Signup and view all the answers

What are the two levels of comprehension involved in interpreting?

<p>Literal comprehension and critical comprehension.</p> Signup and view all the answers

What does providing feedback signal during the listening process?

<p>Attentiveness and understanding.</p> Signup and view all the answers

What does it mean to 'remember' in the context of the listening process?

<p>Retaining and recalling information for future use.</p> Signup and view all the answers

What percentage of listening efficiency do humans operate at, according to research?

<p>25%</p> Signup and view all the answers

Which of the following listening styles focuses on achieving clear and specific outcomes?

<p>Action-oriented (B)</p> Signup and view all the answers

Which listening style emphasizes empathy and emotional connection?

<p>People-oriented (D)</p> Signup and view all the answers

Which listening style centers on analyzing detailed information and ideas?

<p>Content-oriented (B)</p> Signup and view all the answers

Adapting your listening style can significantly enhance communication effectiveness, relationship quality, and personal growth.

<p>True (A)</p> Signup and view all the answers

What is a listening gap?

<p>The disconnect between the speaker's interaction goals—what they hope to achieve from the conversation—and the listener's actual responses.</p> Signup and view all the answers

What are the six main categories of barriers to effective listening?

<p>Physical, physiological, psychological, cultural, linguistic, and semantic.</p> Signup and view all the answers

Noise, poor acoustics, and physical distance can all contribute to physical barriers to listening.

<p>True (A)</p> Signup and view all the answers

Faulty listening habits can negatively impact communication and relationships.

<p>True (A)</p> Signup and view all the answers

Which of the following is NOT a faulty listening habit?

<p>Attentive listening (F)</p> Signup and view all the answers

Why do humans support one another? (Select all that apply.)

<p>Neurochemistry (A), Reciprocity (B), Community (C), Altruism (D), Cultural Values and Morals (E), Empathy (F), Legacy (G), Attachment (H), Biological/Evolutionary factors (I), Social Norms (J), Sense of Purpose (K)</p> Signup and view all the answers

Which of the following behaviours should be avoided in supportive communication?

<p>Being judgemental or critical (A), Giving autobiographical responses (B), Questioning to satisfy curiosity (C), Interrupting unnecessarily (D), Offering unsolicited advice (E)</p> Signup and view all the answers

Supportive responses are practical communication strategies used to help others navigate emotions and challenges effectively.

<p>True (A)</p> Signup and view all the answers

Which type of supportive response involves validating the speaker's emotions or opinions?

<p>Agreeing (B)</p> Signup and view all the answers

Which type of supportive response involves offering constructive feedback by assessing the validity of the speaker's message?

<p>Constructive Criticism (E)</p> Signup and view all the answers

What is the primary purpose of nonverbal communication?

<p>To convey messages and express emotions, thoughts, or intentions without the use of spoken or written words.</p> Signup and view all the answers

What are some of the unique characteristics of nonverbal communication?

<p>Minimal rules, enhances verbal communication, unconscious expression, conveys values and emotions, relational, ambiguous, influenced by gender and culture, adapting to technology, interaction management, dynamic and contextual.</p> Signup and view all the answers

What are the five main functions of nonverbal communication?

<p>Substitution (A), Contradiction (B), Complementing (C), Accenting (D), Repetition (F)</p> Signup and view all the answers

What are the key advantages of nonverbal communication in managing conversation dynamics?

<p>It is quicker, more subtle, less disruptive, and more polite than verbal cues.</p> Signup and view all the answers

Which of the following is NOT a common nonverbal aspect of turn management?

<p>Turn-ignoring (F)</p> Signup and view all the answers

Developing nonverbal communication competency is a continuous process that involves understanding, adapting, and using nonverbal cues effectively and appropriately.

<p>True (A)</p> Signup and view all the answers

Which of the following is NOT a key strategy for developing nonverbal communication competency?

<p>Avoidance of cultural norms (F)</p> Signup and view all the answers

What is the primary focus of online social support?

<p>To provide a safe and anonymous space where individuals can share their experiences, seek advice, and connect with others facing similar challenges.</p> Signup and view all the answers

Online social support can negatively impact mental health and well-being due to the potential for cyberbullying and online harassment.

<p>True (A)</p> Signup and view all the answers

Nonverbal communication is crucial for building trust and emotional intimacy in relationships.

<p>True (A)</p> Signup and view all the answers

The meaning of nonverbal cues is always universal and consistent across different cultures.

<p>False (B)</p> Signup and view all the answers

What is the role of nonverbal communication in interaction management?

<p>Nonverbal signals regulate the flow of conversations, such as turn-taking cues during dialogue. For instance, a pause or a raised eyebrow may signal the desire for the other person to respond.</p> Signup and view all the answers

Nonverbal communication is static and unchanging, and its meaning remains consistent across different contexts.

<p>False (B)</p> Signup and view all the answers

Flashcards

Importance of listening

Listening is crucial for understanding, building relationships, empathizing, learning, resolving conflicts, and avoiding misunderstandings.

Listening vs. Hearing

Hearing is passively perceiving sound; listening is actively processing and understanding the message.

Active Listening

A focused form of listening that involves fully concentrating, understanding, and responding to the speaker. It often involves empathy and showing engagement.

Critical Listening

A form of listening that analyzes, evaluates, and interprets a message to form informed judgments.

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Literal Comprehension

Understanding the explicit, surface-level meaning of a message.

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Critical Comprehension

Understanding the implicit, underlying meaning, context, speaker's intent, and assumptions in a message.

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Listening Process

A five-step process including hearing, filtering, interpreting, responding, and remembering.

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Action-Oriented Listening

Focusing on achieving specific outcomes, prioritizing efficiency and clarity.

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Time-Oriented Listening

Prioritizing efficiency, brevity, and respecting time constraints.

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People-Oriented Listening

Emphasizing emotional connection and understanding the speaker's feelings and experiences.

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Content-Oriented Listening

Focusing on analyzing detailed information, evaluating credibility, and understanding complex ideas.

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Supportive Listening

Active listening focused on creating a safe space where others can share their thoughts and feel understood, fostering a sense of connection and empathy.

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Supportive Responses

Positive and encouraging reactions to help others feel supported and understood.

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Nonverbal Communication

Conveying messages through body language, facial expressions, gestures, voice tone, and other nonverbal cues.

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Nonverbal Communication Characteristics

Nonverbal communication is often unconscious and influenced by culture, but enhances verbal communication, expressing values and feelings, and managing conversations.

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Effective Use of Nonverbal Communication

Using nonverbal cues for turn-taking during a conversation to signal your desire to talk, yield the floor or deny the opportunity. Example: eye contact, body language.

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Listening style differences

Men and women may have different communication styles; however, these distinctions should be approached with curiosity and adaptively based on the needs of the individual.

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Culture and Listening

Different cultures have different styles of communication and listening, resulting in distinct expectations and norms that affect how people communicate.

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Barriers to Listening

Obstacles that can hinder effective listening, including physical, physiological, psychological, cultural, linguistic, and semantic.

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Faulty Listening Habits

Negative listening habits like pseudolistening, selective listening, defensive listening, and insulated listening.

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Online Social Support

Support offered or received through online platforms, often offering anonymity and allowing users to connect with others having shared experiences.

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Study Notes

Communication Skills - Module 2: Listening and Nonverbal Communication

  • Listening is the process of receiving, constructing meaning from, and responding to spoken and nonverbal messages.
  • Listening is crucial for building connections, understanding, empathizing, learning, avoiding misunderstandings, and resolving conflicts.
  • Hearing is the passive process of perceiving sound, without necessarily understanding or reacting to it.
  • Effective listening involves both literal and critical comprehension, while active listening is a focused and conscious process of understanding and responding.
  • Key reasons why listening is important:
    • To understand
    • To build connections
    • To empathize
    • To learn
    • To avoid misunderstandings
    • To gain perspective
    • To provide emotional support
    • To show respect
    • To be entertained
    • To resolve conflicts
  • Listening styles include Action-oriented, Time-oriented, People-oriented and Content-oriented.
    • Action-oriented: focuses on achieving clear and specific outcomes, prioritizing efficiency and brevity.
    • Time-oriented: emphasizes efficiency and prefers concise conversations.
    • People-oriented: focuses on building connections and understanding emotional context.
    • Content-oriented: focuses on analyzing detailed information and evaluating ideas.
  • Adapting listening styles to situational needs enhances communication effectiveness.
  • Barriers to listening include:
    • External distractions (noise, poor audio)
    • Physiological conditions (fatigue, hearing loss)
    • Psychological distractions (stress, anxiety)
    • Cultural differences in communication styles
    • Linguistic barriers (language differences, jargon)
    • Semantic barriers (misunderstanding words or phrases due to ambiguity)
  • Faulty listening habits:
    • Pseudo listening (pretending to listen)
    • Selective listening (focusing on specific parts)
    • Defensive listening (interpreting comments as attacks)
    • Insulated listening (avoiding unpleasant topics)
    • Insensitive listening (missing emotional aspects)
    • Narcissistic listening (focusing on oneself)
    • Eavesdropping (listening without permission)
    • Filling in the gaps (making assumptions about missing information)
  • Why humans support each other:
    • Biological factors (evolution, neurochemistry), Empathy, Altruism, Sense of purpose, Reciprocity, Social norms, Attachment, Cultural values and morals, Community and Legacy
  • Supportive listening: Listening to understand and empathize with the speaker's emotions and needs.
  • Supportive Responses:
    • Reassuring
    • Agreeing
    • Praising
    • Distracting
    • Silent Listening
    • Advising
    • Constructive Criticism
    • Offering Interpretations
    • Questioning to Understand Better
    • Paraphrasing
  • Behaviors to avoid in supportive communication:
    • Offering unsolicited advice
    • Being judgmental or critical
    • Questioning to satisfy curiosity
    • Interrupting unnecessarily
    • Giving autobiographical responses
  • Online social support: Online platforms provide avenues for support and connection, sometimes overcoming geographical limitations.

Nonverbal Communication

  • Nonverbal communication is the process of conveying messages without using spoken or written words.
  • Key characteristics of nonverbal communication: minimal rules, enhances verbal communication, unconscious expressions, conveys values and emotions, relational, ambiguous, influenced by gender and culture, adapting to technology, dynamic.
  • Functions of nonverbal communication: repeating, contradicting, substituting, complementing, and accenting
  • Effective use of nonverbal communication:
    • Turn-taking
    • Turn-yielding
    • Turn-requesting
    • Turn-maintaining
    • Turn-denying
  • Nonverbal communication skills development strategies. includes tentative interpretations, being conscious of contextual factors, utilizing feedback, knowing your culture, and monitoring your nonverbal actions.

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BC109 Mod 2 Notes PDF

Description

Test your knowledge on effective listening and nonverbal communication in this quiz focused on Communication Skills Module 2. Learn about the importance of listening, different listening styles, and the difference between hearing and active listening.

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