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Questions and Answers
What is the primary objective of communication?
What is the primary objective of communication?
Which of the following is an example of intrapersonal communication?
Which of the following is an example of intrapersonal communication?
What is the central idea of Shannon Weaver's Model of Communication?
What is the central idea of Shannon Weaver's Model of Communication?
What is the primary characteristic of verbal communication?
What is the primary characteristic of verbal communication?
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What is the name of the chapter that covers the topic of communication skills?
What is the name of the chapter that covers the topic of communication skills?
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What is the primary distinguishing feature of non-verbal communication?
What is the primary distinguishing feature of non-verbal communication?
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What is the main implication of the 7-38-55 rule of communication?
What is the main implication of the 7-38-55 rule of communication?
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What is the primary difference between formal and informal communication?
What is the primary difference between formal and informal communication?
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What is the primary consideration when choosing a communication channel?
What is the primary consideration when choosing a communication channel?
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What is the relationship between verbal and non-verbal communication?
What is the relationship between verbal and non-verbal communication?
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Study Notes
Communication Skills
- By the end of this chapter, students should be able to define communication, understand its importance, and know how to communicate effectively.
What is Communication?
- Communication is the act of transferring, conveying, or coming to a shared meaning.
- It influences, informs, and instructs.
Models of Communication
- Shannon Weaver's Model of Communication (1948) is considered the mother of all models of communication.
Types of Communication
- Intrapersonal Communication: communication process within an individual, e.g., self-talk to motivate oneself, thinking before answering a question, or deciding on what to eat.
- Interpersonal Communication: communication process with another individual, e.g., asking a question to a lecturer, conversing with friends over coffee.
Forms of Communication
- Verbal Communication: uses language (words + grammar) to communicate, sent through oral or written communication.
- Non-Verbal Communication: uses no language to communicate, sent through body language, paraverbal, or pictorials.
Non-Verbal Communication
- Combination of:
- Body language (hand gestures, eye contact, body movement, facial expression)
- Pictorials
- Paraverbal (tone, pitch, volume)
7-38-55 Rule of Communication by Dr. Albert Mehrabian
- Not specified in the text, but generally refers to the proportion of communication that is verbal (7%) vs. non-verbal (93%).
Formal and Informal Communication
- Formal Communication: official, precise, and follows a rigid format, e.g., meetings, reports.
- Informal Communication: unrestrained, no rigid rules, no boundaries of time/venue, e.g., casual conversations.
Factors to Consider When Choosing a Communication Channel
- Feedback
- Cues
- Speed
- Personable
- Emotional Content
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Description
Learn about the basics of communication, its importance, and effective communication techniques. This quiz is designed to test your understanding of communication skills.
