10 Questions
What is the primary objective of communication?
To influence or inform others
Which of the following is an example of intrapersonal communication?
Deciding on what to eat for lunch
What is the central idea of Shannon Weaver's Model of Communication?
The process of coming to a shared meaning
What is the primary characteristic of verbal communication?
It involves the use of language and grammar
What is the name of the chapter that covers the topic of communication skills?
BM002-4-0 – Communication Skills
What is the primary distinguishing feature of non-verbal communication?
It does not use language to communicate
What is the main implication of the 7-38-55 rule of communication?
Non-verbal cues are more important than content
What is the primary difference between formal and informal communication?
Informal communication has no rigid rules or boundaries
What is the primary consideration when choosing a communication channel?
The speed and feedback of the channel
What is the relationship between verbal and non-verbal communication?
Verbal and non-verbal communication are complementary
Study Notes
Communication Skills
- By the end of this chapter, students should be able to define communication, understand its importance, and know how to communicate effectively.
What is Communication?
- Communication is the act of transferring, conveying, or coming to a shared meaning.
- It influences, informs, and instructs.
Models of Communication
- Shannon Weaver's Model of Communication (1948) is considered the mother of all models of communication.
Types of Communication
- Intrapersonal Communication: communication process within an individual, e.g., self-talk to motivate oneself, thinking before answering a question, or deciding on what to eat.
- Interpersonal Communication: communication process with another individual, e.g., asking a question to a lecturer, conversing with friends over coffee.
Forms of Communication
- Verbal Communication: uses language (words + grammar) to communicate, sent through oral or written communication.
- Non-Verbal Communication: uses no language to communicate, sent through body language, paraverbal, or pictorials.
Non-Verbal Communication
- Combination of:
- Body language (hand gestures, eye contact, body movement, facial expression)
- Pictorials
- Paraverbal (tone, pitch, volume)
7-38-55 Rule of Communication by Dr. Albert Mehrabian
- Not specified in the text, but generally refers to the proportion of communication that is verbal (7%) vs. non-verbal (93%).
Formal and Informal Communication
- Formal Communication: official, precise, and follows a rigid format, e.g., meetings, reports.
- Informal Communication: unrestrained, no rigid rules, no boundaries of time/venue, e.g., casual conversations.
Factors to Consider When Choosing a Communication Channel
- Feedback
- Cues
- Speed
- Personable
- Emotional Content
Learn about the basics of communication, its importance, and effective communication techniques. This quiz is designed to test your understanding of communication skills.
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