Communication Skills Class Session 2
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT one of the 27 categories of emotion identified by researchers?

  • Pride (correct)
  • Joy
  • Amusement
  • Aesthetic appreciation

    • What aspect significantly influences verbal communication beyond the choice of words?

  • The duration of the conversation
  • Written words
  • Facial expressions
  • Non-verbal cues (correct)

    • Which type of presentation is focused on changing the audience's opinion?

  • Persuasive (correct)
  • Instructive
  • Informative
  • Motivational

    • What is the key characteristic of the song 'Baby Shark Dance' that contributes to its popularity?

    <p>Colorful animation</p> Signup and view all the answers

    Which of the following is a major risk of poor writing skills in written communication?

    <p>Legal jeopardy</p> Signup and view all the answers

    Which form of communication is indicated to have a lasting impact, particularly in the digital age?

    <p>Written communication</p> Signup and view all the answers

    Which of the following is NOT a component of non-verbal communication?

    <p>Written text</p> Signup and view all the answers

    What is primarily highlighted as a challenge in written communication?

    <p>Poor writing leading to confusion</p> Signup and view all the answers

    What major criticism did the social responsibility theory address regarding libertarianism?

    <p>It favored the few over the many.</p> Signup and view all the answers

    According to communist theory, what is seen as the primary purpose of mass media?

    <p>To impose ideologies of the ruling class.</p> Signup and view all the answers

    What was one of the main principles of development communication theory?

    <p>Effective communication is essential for development.</p> Signup and view all the answers

    What was a controversial viewpoint held by UNESCO regarding development communication theory?

    <p>It equates development with government propaganda.</p> Signup and view all the answers

    What key concept does the hypodermic needle theory emphasize?

    <p>Media can significantly alter public thoughts and behaviors.</p> Signup and view all the answers

    Which two concepts are noted as reasons for the effects of mass communication in hypodermic needle theory?

    <p>Selective exposure and selective perception.</p> Signup and view all the answers

    Who is primarily associated with the origins of communist theory?

    <p>Karl Marx</p> Signup and view all the answers

    In the context of social responsibility theory, what role does media play?

    <p>To ensure accountability to the public.</p> Signup and view all the answers

    What characterizes non-verbal communication?

    <p>Employing non-verbal cues to communicate effectively</p> Signup and view all the answers

    Which of the following best describes virtual group communication?

    <p>Interaction through audio and video applications as if in person</p> Signup and view all the answers

    What is the main purpose of mass communication?

    <p>Delivering messages to large numbers of individuals</p> Signup and view all the answers

    How is in-person communication defined?

    <p>Direct verbal interaction in a physical location</p> Signup and view all the answers

    What does the term 'impromptu' refer to in communication?

    <p>A speech delivered with little preparation but knowledge on the topic</p> Signup and view all the answers

    Which statement best captures the mechanical view of communication?

    <p>Communication travels from sender to receiver through defined channels</p> Signup and view all the answers

    What is the primary focus of psychological communication theory?

    <p>The flow of feelings and thoughts between sender and receiver</p> Signup and view all the answers

    Which option illustrates a characteristic of technology-driven communication?

    <p>Messages conveyed through social media platforms</p> Signup and view all the answers

    Which approach is most effective in promoting communication during conversations?

    <p>Asking open questions</p> Signup and view all the answers

    What best describes a considered approach during challenging conversations?

    <p>Responding thoughtfully</p> Signup and view all the answers

    What is a key definition of communication skills in psychology?

    <p>The ability to accurately convey a message</p> Signup and view all the answers

    Why are communication skills important in human services?

    <p>To foster trusting relationships</p> Signup and view all the answers

    Which statement reflects the importance of communication skills in the professional field?

    <p>They minimize miscommunication</p> Signup and view all the answers

    Which of the following is NOT considered a type of communication?

    <p>Retaliation</p> Signup and view all the answers

    What does effective writing as part of communication skills include?

    <p>Clarity and intelligibility in conveying messages</p> Signup and view all the answers

    How many different types of emails exist as mentioned?

    <p>21 different types of emails</p> Signup and view all the answers

    What is selective perception and retention primarily influenced by?

    <p>Individual pre-notions</p> Signup and view all the answers

    What does adaptive structuration theory emphasize?

    <p>The structures formed from group rules and regulations</p> Signup and view all the answers

    Which of the following examples best illustrates cognitive dissonance?

    <p>Liking a high-priced phone yet opposing its cost</p> Signup and view all the answers

    What is NOT a characteristic of empathic listening?

    <p>Judgmental behavior</p> Signup and view all the answers

    What is the first step in the case writing process?

    <p>Deciding to use a case</p> Signup and view all the answers

    Which of the following is NOT a key component of virtual communication skills?

    <p>Aggressive persuasion</p> Signup and view all the answers

    What is the intended outcome of empathic listening?

    <p>To create an emotional connection</p> Signup and view all the answers

    What type of communication emphasizes the interaction between at least two people?

    <p>Inter-personal communication</p> Signup and view all the answers

    Which option is essential for achieving a win/win outcome in communication?

    <p>Active listening</p> Signup and view all the answers

    Which communication tool is NOT typically associated with virtual communication skills?

    <p>Face-to-face meetings</p> Signup and view all the answers

    What type of communication occurs within one's own self?

    <p>Intra-personal communication</p> Signup and view all the answers

    When giving constructive feedback, which statement should be avoided?

    <p>You should try harder.</p> Signup and view all the answers

    What type of communication is characterized by spoken language?

    <p>Oral communication</p> Signup and view all the answers

    Which of the following is an example of group communication?

    <p>A committee meeting discussion</p> Signup and view all the answers

    Which option is NOT typically a form of visual communication?

    <p>Oral presentations</p> Signup and view all the answers

    Which factor influences the choice of means of communication?

    <p>Cost implications</p> Signup and view all the answers

    Study Notes

    Communication Skills Quiz

    • Effective communication involves asking open-ended questions, providing assertive and direct feedback.
    • Staying composed and in control during challenging conversations is key, using a more considered approach rather than reacting emotionally.

    Communication Skills and Definitions

    • Communication skills are the ability to convey messages accurately to individuals or groups.
    • This skill is essential in everyday life.
    • Communication skills encompass the ability to speak and write clearly, plus listening effectively.
    • Communication skills are crucial in human service professions for fostering trusting relationships.

    Communication Skills Class Session 2

    • Communication is the process of sharing, receiving, and interpreting messages.
    • Examples include face-to-face, email, video calls, and facial expressions.
    • Email messages are categorized (e.g., restricted, controlled, public).

    Communication Skills Class Session 3

    • Constructive feedback should not use "You" statements, instead use "I" or "We" statements.
    • Empathy, rather than defensiveness or impatience, is required for effective communication.
    • Intra-personal communication is self-communication, like thinking, working out a problem, journaling, etc.
    • Inter-personal communication involves interaction between two or more people. This includes face-to-face and other interactions like phone calls or video calls.

    Active Listening

    • Active listening is crucial for effective communication, essential for a "win-win" outcome.

    Group Communication

    • Group communication involves interaction within and between groups of people (e.g., family, committee).
    • Communication methods vary based on factors like audience, availability, cost, etc. (e.g., verbal, technology-driven, non-verbal).
    • Group communication styles can be categorized by location (e.g., in-person, virtual).

    Communication Theories

    • Authoritarian theory: suggests mass media should follow government directives.
    • Libertarian theory: emphasizes the freedom of the press with minimal government interference.
    • Social responsibility theory: suggests media has a responsibility to serve the public interest, developed in response to criticisms of earlier theories.
    • Communist theory: media should be used to promote the ruling class's ideas.
    • Hypodermic needle/magic bullet theory: asserts that mass media has a powerful, direct influence on individuals.
    • Adaptive Structuration theory: communication is shaped by rules, regulations, and organizational structures.
    • Cognitive Dissonance Theory: People avoid information or beliefs that contradict their existing views.
    • Developmental communication theory: media communication is significant to social developments.

    Empathic Listening

    • Empathic listening is a communication skill that requires active listening, critical thinking, and non-judgmental engagement.
    • It involves understanding and acknowledging the feelings of others.
    • This skill is essential for building rapport and trust.

    Case Writing Process

    • Case writing is a process that starts with a decision and ends with case conclusions

    Virtual Communication Skills

    • Virtual communication involves using tools like video conferencing, instant messaging, emails for effective interactions.
    • Key aspects include clarity in communication, active listening to create understanding, and empathetic approaches to demonstrate respect for others.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Communication Skills

    Description

    This quiz assesses key concepts from Session 2 on communication skills. It covers topics such as effective message sharing, various communication methods, and the importance of clarity in both speaking and writing. Test your knowledge on how to navigate different communication scenarios effectively.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser