Communication Skills Class Session 2
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Questions and Answers

Which of the following is NOT one of the 27 categories of emotion identified by researchers?

  • Pride (correct)
  • Joy
  • Amusement
  • Aesthetic appreciation

What aspect significantly influences verbal communication beyond the choice of words?

  • The duration of the conversation
  • Written words
  • Facial expressions
  • Non-verbal cues (correct)

Which type of presentation is focused on changing the audience's opinion?

  • Persuasive (correct)
  • Instructive
  • Informative
  • Motivational

What is the key characteristic of the song 'Baby Shark Dance' that contributes to its popularity?

<p>Colorful animation (B)</p> Signup and view all the answers

Which of the following is a major risk of poor writing skills in written communication?

<p>Legal jeopardy (C)</p> Signup and view all the answers

Which form of communication is indicated to have a lasting impact, particularly in the digital age?

<p>Written communication (B)</p> Signup and view all the answers

Which of the following is NOT a component of non-verbal communication?

<p>Written text (A)</p> Signup and view all the answers

What is primarily highlighted as a challenge in written communication?

<p>Poor writing leading to confusion (A)</p> Signup and view all the answers

What major criticism did the social responsibility theory address regarding libertarianism?

<p>It favored the few over the many. (A)</p> Signup and view all the answers

According to communist theory, what is seen as the primary purpose of mass media?

<p>To impose ideologies of the ruling class. (D)</p> Signup and view all the answers

What was one of the main principles of development communication theory?

<p>Effective communication is essential for development. (C)</p> Signup and view all the answers

What was a controversial viewpoint held by UNESCO regarding development communication theory?

<p>It equates development with government propaganda. (C)</p> Signup and view all the answers

What key concept does the hypodermic needle theory emphasize?

<p>Media can significantly alter public thoughts and behaviors. (C)</p> Signup and view all the answers

Which two concepts are noted as reasons for the effects of mass communication in hypodermic needle theory?

<p>Selective exposure and selective perception. (D)</p> Signup and view all the answers

Who is primarily associated with the origins of communist theory?

<p>Karl Marx (A)</p> Signup and view all the answers

In the context of social responsibility theory, what role does media play?

<p>To ensure accountability to the public. (D)</p> Signup and view all the answers

What characterizes non-verbal communication?

<p>Employing non-verbal cues to communicate effectively (A)</p> Signup and view all the answers

Which of the following best describes virtual group communication?

<p>Interaction through audio and video applications as if in person (B)</p> Signup and view all the answers

What is the main purpose of mass communication?

<p>Delivering messages to large numbers of individuals (D)</p> Signup and view all the answers

How is in-person communication defined?

<p>Direct verbal interaction in a physical location (A)</p> Signup and view all the answers

What does the term 'impromptu' refer to in communication?

<p>A speech delivered with little preparation but knowledge on the topic (B)</p> Signup and view all the answers

Which statement best captures the mechanical view of communication?

<p>Communication travels from sender to receiver through defined channels (D)</p> Signup and view all the answers

What is the primary focus of psychological communication theory?

<p>The flow of feelings and thoughts between sender and receiver (C)</p> Signup and view all the answers

Which option illustrates a characteristic of technology-driven communication?

<p>Messages conveyed through social media platforms (D)</p> Signup and view all the answers

Which approach is most effective in promoting communication during conversations?

<p>Asking open questions (D)</p> Signup and view all the answers

What best describes a considered approach during challenging conversations?

<p>Responding thoughtfully (C)</p> Signup and view all the answers

What is a key definition of communication skills in psychology?

<p>The ability to accurately convey a message (B)</p> Signup and view all the answers

Why are communication skills important in human services?

<p>To foster trusting relationships (C)</p> Signup and view all the answers

Which statement reflects the importance of communication skills in the professional field?

<p>They minimize miscommunication (B)</p> Signup and view all the answers

Which of the following is NOT considered a type of communication?

<p>Retaliation (D)</p> Signup and view all the answers

What does effective writing as part of communication skills include?

<p>Clarity and intelligibility in conveying messages (D)</p> Signup and view all the answers

How many different types of emails exist as mentioned?

<p>21 different types of emails (B)</p> Signup and view all the answers

What is selective perception and retention primarily influenced by?

<p>Individual pre-notions (C)</p> Signup and view all the answers

What does adaptive structuration theory emphasize?

<p>The structures formed from group rules and regulations (A)</p> Signup and view all the answers

Which of the following examples best illustrates cognitive dissonance?

<p>Liking a high-priced phone yet opposing its cost (A)</p> Signup and view all the answers

What is NOT a characteristic of empathic listening?

<p>Judgmental behavior (D)</p> Signup and view all the answers

What is the first step in the case writing process?

<p>Deciding to use a case (C)</p> Signup and view all the answers

Which of the following is NOT a key component of virtual communication skills?

<p>Aggressive persuasion (C)</p> Signup and view all the answers

What is the intended outcome of empathic listening?

<p>To create an emotional connection (D)</p> Signup and view all the answers

What type of communication emphasizes the interaction between at least two people?

<p>Inter-personal communication (B)</p> Signup and view all the answers

Which option is essential for achieving a win/win outcome in communication?

<p>Active listening (B)</p> Signup and view all the answers

Which communication tool is NOT typically associated with virtual communication skills?

<p>Face-to-face meetings (D)</p> Signup and view all the answers

What type of communication occurs within one's own self?

<p>Intra-personal communication (D)</p> Signup and view all the answers

When giving constructive feedback, which statement should be avoided?

<p>You should try harder. (A)</p> Signup and view all the answers

What type of communication is characterized by spoken language?

<p>Oral communication (C)</p> Signup and view all the answers

Which of the following is an example of group communication?

<p>A committee meeting discussion (C)</p> Signup and view all the answers

Which option is NOT typically a form of visual communication?

<p>Oral presentations (B)</p> Signup and view all the answers

Which factor influences the choice of means of communication?

<p>Cost implications (C)</p> Signup and view all the answers

Flashcards

Open Questions

Questions that encourage detailed responses and promote two-way communication.

Responding

A calm and mindful approach to communication, allowing for thoughtful consideration before reacting.

Communication Skills in Psychology

The ability to effectively convey a message to another person or group, crucial for the exchange of information in daily life.

Why Communication Skills are Important in Human Services?

Essential for building trust, meeting clients' needs, and being a competent helping professional.

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Types of Emails

Emails can be categorized for different purposes and access levels, such as restricted, controlled, and public.

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Communication

The process of exchanging information, ideas, and feelings between two or more people, including sending, receiving, and interpreting messages.

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Face-to-Face Communication

Direct interaction between individuals, involving both verbal and nonverbal cues for effective communication.

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Examples of Communication

Communication can take many forms, including verbal, nonverbal, written, and digital methods.

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What are the 4 main types of presentations?

Informative, Persuasive, Motivational, Instructive

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What are some examples of non-verbal communication?

Facial expressions, Posture, Eye contact, Hand movements, Touch

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What is the goal of written communication?

To disseminate information in a clear and concise manner.

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What is verbal communication?

Engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc.

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What are the two things to remember about written communication in the digital age?

Write well and ensure the content is something you want to promote or be associated with.

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What is the most famous video on YouTube?

"Baby Shark Dance" with over 11.1 billion views.

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Facial expressions can be used to communicate what?

Facial expressions can be used to communicate emotions.

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What are some types of emotions identified by researchers at UC Berkeley?

Admiration, Adoration, Aesthetic Appreciation, Amusement, Anger, Anxiety, Awe, Awkwardness, Boredom, Calmness, Confusion, Craving, Disgust, Empathic Pain, Entrancement, Excitement, Fear, Horror, Interest, Joy, Nostalgia, Relief, Romance, Sadness, Sympathy, Triumph, Sexual Desire

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Technology-Driven Communication

Communication that uses technology to connect people, like social media, webinars, and customer service channels.

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Non-Verbal Communication in Groups

Using body language, gestures, and expressions to convey meaning and achieve a common goal within a group.

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In-Person Communication

Face-to-face communication where people are physically together.

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Virtual Group Communication

Groups communicating remotely using technology like video calls to interact like they're in the same place.

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MASS Communication

Reaching a large audience, like a concert or radio broadcast.

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Impromptu Speech

A speech delivered with little or no preparation, but some knowledge of the topic.

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Mechanical Communication Theory

Communication is seen as a mechanical process, with a sender and receiver.

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Psychological Communication Theory

Communication is a flow of feelings, thoughts, and information between people.

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Visual Communication

The process of conveying meaning through images, such as memes, videos, and pictures. It's used widely on social media platforms like Facebook and Instagram to communicate messages or advertise products.

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Active Listening

A crucial type of communication where you not only hear the words but also actively try to understand the speaker's perspective and emotions. It involves paying attention, asking clarifying questions, and showing empathy.

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Intra-personal Communication

Communication that occurs within oneself, involving thoughts, feelings, and self-reflection. Examples include thinking, problem-solving, or writing in a diary.

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Inter-personal Communication

Communication that happens between at least two people, whether face-to-face, over a telephone, or through other means. It emphasizes both verbal and non-verbal messages.

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Written Communication

The process of conveying ideas and information through written language, such as letters, emails, reports, or articles.

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Oral Communication

The process of conveying ideas and information through spoken language, including presentations, speeches, and conversations.

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Group Communication

Communication that takes place within and between groups of people, ranging from family gatherings to committee meetings.

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Selective Perception & Retention

The tendency for individuals to interpret and remember information in a way that aligns with their existing beliefs and values.

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Adaptive Structuration Theory

This theory emphasizes how social structures, like rules and regulations within groups and organizations, shape and are influenced by individual actions.

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Cognitive Dissonance

The mental discomfort that arises when someone holds conflicting beliefs, attitudes, or behaviors.

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Empathic Listening

A communication technique that involves understanding and responding to another person's feelings and perspectives.

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Critical Thinking

Analyzing the information you hear, considering different perspectives, and forming thoughtful judgments.

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Virtual Communication Skills

The abilities needed to interact effectively in digital environments, using tools like video conferencing and instant messaging, to build relationships and share information clearly.

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Clarity in Virtual Communication

Making your messages straightforward and easy to understand, avoiding jargon or overly complex language.

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Social Responsibility Theory

This theory emerged in the 1940s as a response to the perceived misuse of media power by a few. It emphasizes the media's duty to serve the public good and hold itself accountable for its influence.

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Communist Theory of Media

This theory, inspired by Karl Marx, believes the media should be controlled by the state. The media's purpose, according to this theory, is primarily to educate the masses and promote state ideology.

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Development Communication Theory

This theory argues that effective communication is critical for societal development. The media's role, according to this theory, is to facilitate social transformation and promote progress by informing and educating the public.

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Hypodermic Needle Theory

This theory, also known as the Magic Bullet Theory, emphasizes the powerful influence of media on audiences. It suggests that media messages directly inject ideas and beliefs into the minds of passive consumers, shaping their thoughts and behavior.

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Selective Exposure

In the context of media, selective exposure refers to the tendency of people to actively choose media content that aligns with their pre-existing beliefs and values.

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Selective Perception

People tend to interpret media content in ways that confirm their existing beliefs and values, even if the content itself is neutral or ambiguous.

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What is the role of media in society?

The role of media in society is complex and multifaceted. It can inform, entertain, and educate, but also influence opinions and behaviors. Understanding these different roles is crucial to critically evaluating media messages.

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How can media be used responsibly?

Media producers and consumers should strive for accuracy, fairness, transparency, and ethical considerations. They should also be mindful of the potential influence and impact of media messages on individuals and society.

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Study Notes

Communication Skills Quiz

  • Effective communication involves asking open-ended questions, providing assertive and direct feedback.
  • Staying composed and in control during challenging conversations is key, using a more considered approach rather than reacting emotionally.

Communication Skills and Definitions

  • Communication skills are the ability to convey messages accurately to individuals or groups.
  • This skill is essential in everyday life.
  • Communication skills encompass the ability to speak and write clearly, plus listening effectively.
  • Communication skills are crucial in human service professions for fostering trusting relationships.

Communication Skills Class Session 2

  • Communication is the process of sharing, receiving, and interpreting messages.
  • Examples include face-to-face, email, video calls, and facial expressions.
  • Email messages are categorized (e.g., restricted, controlled, public).

Communication Skills Class Session 3

  • Constructive feedback should not use "You" statements, instead use "I" or "We" statements.
  • Empathy, rather than defensiveness or impatience, is required for effective communication.
  • Intra-personal communication is self-communication, like thinking, working out a problem, journaling, etc.
  • Inter-personal communication involves interaction between two or more people. This includes face-to-face and other interactions like phone calls or video calls.

Active Listening

  • Active listening is crucial for effective communication, essential for a "win-win" outcome.

Group Communication

  • Group communication involves interaction within and between groups of people (e.g., family, committee).
  • Communication methods vary based on factors like audience, availability, cost, etc. (e.g., verbal, technology-driven, non-verbal).
  • Group communication styles can be categorized by location (e.g., in-person, virtual).

Communication Theories

  • Authoritarian theory: suggests mass media should follow government directives.
  • Libertarian theory: emphasizes the freedom of the press with minimal government interference.
  • Social responsibility theory: suggests media has a responsibility to serve the public interest, developed in response to criticisms of earlier theories.
  • Communist theory: media should be used to promote the ruling class's ideas.
  • Hypodermic needle/magic bullet theory: asserts that mass media has a powerful, direct influence on individuals.
  • Adaptive Structuration theory: communication is shaped by rules, regulations, and organizational structures.
  • Cognitive Dissonance Theory: People avoid information or beliefs that contradict their existing views.
  • Developmental communication theory: media communication is significant to social developments.

Empathic Listening

  • Empathic listening is a communication skill that requires active listening, critical thinking, and non-judgmental engagement.
  • It involves understanding and acknowledging the feelings of others.
  • This skill is essential for building rapport and trust.

Case Writing Process

  • Case writing is a process that starts with a decision and ends with case conclusions

Virtual Communication Skills

  • Virtual communication involves using tools like video conferencing, instant messaging, emails for effective interactions.
  • Key aspects include clarity in communication, active listening to create understanding, and empathetic approaches to demonstrate respect for others.

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Related Documents

Communication Skills

Description

This quiz assesses key concepts from Session 2 on communication skills. It covers topics such as effective message sharing, various communication methods, and the importance of clarity in both speaking and writing. Test your knowledge on how to navigate different communication scenarios effectively.

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