Podcast
Questions and Answers
What is the primary role of communication in human interaction?
What is the primary role of communication in human interaction?
- To dominate conversations
- To avoid conflicts at all costs
- To create confusion and misunderstanding
- To build relationships and share information (correct)
Pattern-matching in communication refers to the brain's ability to recognize new information without comparing it to past experiences.
Pattern-matching in communication refers to the brain's ability to recognize new information without comparing it to past experiences.
False (B)
Define 'rapport' in the context of communication skills.
Define 'rapport' in the context of communication skills.
A sense that another person is like us.
Building rapport can be achieved through visual/physical, vocal, and ______ cues.
Building rapport can be achieved through visual/physical, vocal, and ______ cues.
Which of the following is a vocal behavior that contributes to building rapport?
Which of the following is a vocal behavior that contributes to building rapport?
Matching body language and vocal tone is sufficient for creating rapport, negating the need to match the other person's words.
Matching body language and vocal tone is sufficient for creating rapport, negating the need to match the other person's words.
What question can one ask in a conversation to help build rapport?
What question can one ask in a conversation to help build rapport?
According to the SAFE model, communication styles are created by combining 'push or pull' behaviors with 'empathize or ______' behaviors.
According to the SAFE model, communication styles are created by combining 'push or pull' behaviors with 'empathize or ______' behaviors.
Which of the following is a characteristic of a 'Social' communicator?
Which of the following is a characteristic of a 'Social' communicator?
Analytical communicators primarily rely on emotions and personal feelings over facts and data.
Analytical communicators primarily rely on emotions and personal feelings over facts and data.
What potential weakness is associated with the Analytical communication style?
What potential weakness is associated with the Analytical communication style?
A 'Functional' communicator is primarily practical and ______-focused.
A 'Functional' communicator is primarily practical and ______-focused.
What might other people think of someone who communicates in a Functional style?
What might other people think of someone who communicates in a Functional style?
Expressive communicators prefer to present information in a very concise and fact-based way with very little creativity.
Expressive communicators prefer to present information in a very concise and fact-based way with very little creativity.
What is a potential pitfall of the Expressive communication style?
What is a potential pitfall of the Expressive communication style?
People who use a lot of statements to inspire or entertain likely use the ______ style.
People who use a lot of statements to inspire or entertain likely use the ______ style.
Match the communication style with its primary focus:
Match the communication style with its primary focus:
Someone who is agreeable and values relationships, is likable to be:
Someone who is agreeable and values relationships, is likable to be:
Effective communicators stick to one communication style, as altering behavior can be seen as dishonest.
Effective communicators stick to one communication style, as altering behavior can be seen as dishonest.
A willingness and ability to change one's behavior to suit different situations is:
A willingness and ability to change one's behavior to suit different situations is:
When interacting with different people, you do not always want to try to ______ your style.
When interacting with different people, you do not always want to try to ______ your style.
When communicating we understand things through each other in two different ways:
When communicating we understand things through each other in two different ways:
Pattern matching filters sensory information and uses mental models to make sense of the world through our five senses and create meaning.
Pattern matching filters sensory information and uses mental models to make sense of the world through our five senses and create meaning.
Name one way pattern matching works.
Name one way pattern matching works.
When successfully building rapport you can use visual/physical, ______, and verbal cues.
When successfully building rapport you can use visual/physical, ______, and verbal cues.
Building rapport can be achieved through:
Building rapport can be achieved through:
Communication is not a human skill.
Communication is not a human skill.
According to the SAFE model, what is a SAFE communication style?
According to the SAFE model, what is a SAFE communication style?
Building rapport is a pattern-______ process.
Building rapport is a pattern-______ process.
Which of the following is the best way to build rapport?
Which of the following is the best way to build rapport?
Flashcards
What is Communication?
What is Communication?
A human skill for building relationships, sharing information, and navigating life, but can face challenges due to mindset differences.
Pattern-Matching
Pattern-Matching
The brain's ability to recognize information by comparing it to past experiences.
Pattern-Matching Definition
Pattern-Matching Definition
A process where the brain filters sensory information using mental models to make sense of the world.
Rapport
Rapport
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Visual/physical cues
Visual/physical cues
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Vocal cues
Vocal cues
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Verbal cues
Verbal cues
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Social Communicator
Social Communicator
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Analytical Communicator
Analytical Communicator
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Functional Communicator
Functional Communicator
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Expressive Communicator
Expressive Communicator
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Adaptability
Adaptability
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Study Notes
Communication and Presentation Skills
- Communication is a human skill that assists in building relationships, sharing information, and navigating lives.
- Challenges to communication are due to different mindsets, levels of understanding, and interpretation.
Understanding Communication
- Mental models refer to internal assumptions used to understand the world.
- Pattern-matching is the brain's ability to recognize information by comparing it to past experiences.
Pattern-Matching Process
- Pattern-matching is the process through which brains filter sensory information using mental models to make sense of the world through our five senses.
- Pattern-matching involves recognizing familiar signals like smells, tones, and gestures.
- Pattern-matching includes filling in missing information and understanding the context.
Building Rapport
- Rapport is the sense that another person is like us.
- Building rapport is a pattern-matching process that can be successful through visual/physical, vocal, and verbal behaviors.
- Giving physical signs of being welcoming, relaxed, and open helps build rapport.
- The music of the voice, specifically variations in tone, pace, and volume, is a key factor in establishing rapport.
Behaviours to Build Rapport
- Visual/physical examples: Body language, and appearance
- Vocal examples: Pace, tone, and volume of speech
- Verbal examples: Word choice; speaking the same language; finding common ground; avoiding personal talk or intrusive direct questions
- Matching the other person's words so that they feel understood helps create rapport.
- Asking "What effect am I having?" in any conversation helps build rapport.
Communication Styles
- Combining the two sets of behaviors—'push or pull' and 'empathize or systemize'—creates Communication styles (SAFE): Social, Analytical, Functional, and Expressive.
- Identifying your preferred style(s) helps adapt to other styles, making one an effective communicator.
Social Communicators
- Social communicators connect with people emotionally, considering their feelings and preferring to listen.
- Social communicators are team players who build agreement and keep peace.
- Social communicators could struggle with criticism and becoming upset easily.
Analytical Communicators
- Analytical Communicators are driven by logic and data, focusing on understanding how things work and preferring factual listening.
- Analytical Communicators break down complex problems and have people come to them for logical solutions.
- Analytical Communicators might hesitate to make decisions to focus on analysis (called “analysis paralysis").
Functional Communicators
- Functional Communicators are practical and results-focused, wanting to get things done on timeline and preferring to speak over listening.
- Functional Communicators are relied on to get things done successfully and meeting deadlines.
- Functional Communicators might lose people's interest.
Expressive Communicators
- Expressive Communicators focus on making connections and commitment and prefers to speak.
- Expressive Communicators are charming, visionary.
- Expressive Communicators may overestimate or overestimate the need, and can focus on style over substance.
Understanding Communication Styles
- People who focus on you and ask lots of questions likely use the Social style.
- People who focus on the task and ask lots of questions about it likely use the Analytical style.
- People who make a lot of statements about a task or process likely use the Functional style.
- People who use statements to inspire or entertain likely use the Expressive style.
- Fall-Back: Social (Gives In), Analytical (Avoids), Functional (Resorts To Rules), Expressive (Attacks)
- Value: Social (Attention and freindship), Analytical (Activity and Precision), Functional (Results and Bottom Line), Expressive (Recognition)
- Need to Learn: Social (Initiate Action), Analytical (Make Decisions), Functional (Listen), Expressive (Check Details)
Adapting Communication Styles
- Adapting our behaviour means trying to act appropriately and have the right effect on the other person.
- Adaptability is a willingness to change behavior.
- Extreme adaptability can make you appear inconsistent or dishonest.
- Adaptable people interact more productively, manage situations more effectively, and make life easier.
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