Podcast
Questions and Answers
What is the primary goal of communication?
What is the primary goal of communication?
- To build relationships
- To simply exchange ideas
- To change behavior (correct)
- To get and give information (correct)
What is proposive communication?
What is proposive communication?
- Verbal communication only
- Non-verbal communication only
- Accidental communication
- Intentional communication within specific contexts (correct)
What percentage of communication is verbal?
What percentage of communication is verbal?
- 90%
- 55%
- 38%
- 7% (correct)
What is kinesics in non-verbal communication?
What is kinesics in non-verbal communication?
What is the purpose of regulators in non-verbal communication?
What is the purpose of regulators in non-verbal communication?
What is proxemics in non-verbal communication?
What is proxemics in non-verbal communication?
What is chronemics in non-verbal communication?
What is chronemics in non-verbal communication?
What is the primary purpose of paralinguistic elements in communication?
What is the primary purpose of paralinguistic elements in communication?
What percentage of communication is non-verbal?
What percentage of communication is non-verbal?
What is the purpose of adapters in non-verbal communication?
What is the purpose of adapters in non-verbal communication?
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Study Notes
Communication
- Definition: The art of transmitting information, ideas, and attitudes from one person to another.
- Purposes of communication:
- To change behavior
- To get action
- To ensure understanding
- To persuade
- To get and give information
Proposive Communication
- Refers to intentional communication that occurs within specific contexts.
- Context affects the process of sending and receiving messages, including semantics, choice of channels, words, and methods of delivery.
- Context includes:
- Setting or environment
- Social relationships
- Scenes (e.g., time, occasion, and culture)
Components of Communication
- Verbal communication (7%): refers to the words we choose, including written and oral communication.
- Non-verbal communication (55%): refers to the transmission of information through non-linguistic means, such as:
- Body language
- Facial expressions
- Gestures
- Postures
- Eye contact
- Paralinguistic elements (38%): refers to how we say what we say, including:
- Vocal quality
- Volume
- Tempo
- Pitch
- Juncture or pause
Non-verbal Communication
- Kinesics: refers to the study of communicative dimensions of facial and bodily movements.
- Emblems: direct replacement for words
- Illustrators: emphasize or illustrate ideas
- Effect displays: facial expressions that convey emotions
- Regulators: movements that regulate conversation
- Adapters: release physical or emotional tension
- Haptics: refers to the language of touch as a means of non-verbal communication.
- Proxemics: refers to the language of space and how we use it to communicate.
- Intimate space (6-18 inches)
- Personal space (18 inches-4 feet)
- Social space (4-12 feet)
- Public space (12-25 feet)
- Chronemics: refers to the language of time and how we perceive and value time.
- Monochromatic: strict adherence to time
- Polychromatic: flexible and informal approach to time
- Olfactics: refers to the language of smell and how it affects communication.
- Artifactual: refers to the language of objects and physical appearance.
- Material possessions and artifacts
- Physical appearance and how it affects people's perception of us
Paralinguistic Elements
- Vocal quality: unique characteristics of one's voice.
- Volume: loudness or softness of voice.
- Tempo: rate of speaking, including normal rate (120-150 words per minute).
- Pitch: highness or lowness of voice.
- Juncture or pause: short silence that allows the listener to reflect on the message.
Communication
- Communication is the art of transmitting information, ideas, and attitudes from one person to another.
- The purposes of communication include:
- Changing behavior
- Getting action
- Ensuring understanding
- Persuading
- Getting and giving information
Proposive Communication
- Proposive communication refers to intentional communication that occurs within specific contexts.
- Context affects the process of sending and receiving messages, including:
- Semantics
- Choice of channels
- Words
- Methods of delivery
- Context includes:
- Setting or environment
- Social relationships
- Scenes (e.g., time, occasion, and culture)
Components of Communication
- Verbal communication refers to the words we choose, including written and oral communication, and accounts for 7% of communication.
- Non-verbal communication refers to the transmission of information through non-linguistic means, including:
- Body language
- Facial expressions
- Gestures
- Postures
- Eye contact
- And accounts for 55% of communication
- Paralinguistic elements refer to how we say what we say, including:
- Vocal quality
- Volume
- Tempo
- Pitch
- Juncture or pause
- And accounts for 38% of communication
Non-verbal Communication
- Kinesics refers to the study of communicative dimensions of facial and bodily movements.
- Emblems are direct replacements for words.
- Illustrators emphasize or illustrate ideas.
- Effect displays convey emotions through facial expressions.
- Regulators regulate conversation through movements.
- Adapters release physical or emotional tension.
- Haptics refers to the language of touch as a means of non-verbal communication.
- Proxemics refers to the language of space and how we use it to communicate.
- Intimate space ranges from 6-18 inches.
- Personal space ranges from 18 inches-4 feet.
- Social space ranges from 4-12 feet.
- Public space ranges from 12-25 feet.
- Chronemics refers to the language of time and how we perceive and value time.
- Monochromatic people have a strict adherence to time.
- Polychromatic people have a flexible and informal approach to time.
- Olfactics refers to the language of smell and how it affects communication.
- Artifactual refers to the language of objects and physical appearance.
- Material possessions and artifacts convey information.
- Physical appearance affects people's perception of us.
Paralinguistic Elements
- Vocal quality refers to the unique characteristics of one's voice.
- Volume refers to the loudness or softness of voice.
- Tempo refers to the rate of speaking, with a normal rate of 120-150 words per minute.
- Pitch refers to the highness or lowness of voice.
- Juncture or pause refers to a short silence that allows the listener to reflect on the message.
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