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Questions and Answers
What type of nonverbal communication involves the use of physical touch or contact?
Haptics
Which of the 7 Cs of Effective Communication emphasizes the importance of using simple language to ensure clarity?
Clarity
Which of the 7 Cs of Effective Communication emphasizes the importance of providing all necessary information to avoid ambiguity?
Completeness
What is the term for the study of body language, posture, and facial expressions in nonverbal communication?
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What type of nonverbal communication involves the use of tone of voice, pitch, volume, and rate of speech?
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Which of the 7 Cs of Effective Communication emphasizes the importance of being polite and respectful in communication?
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What is the term for the study of personal space and physical distance in nonverbal communication?
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Which of the 7 Cs of Effective Communication emphasizes the importance of using specific details and examples in communication?
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Study Notes
Nonverbal Communication
- Definition: Communication that occurs without the use of words, conveying messages through facial expressions, body language, tone of voice, and other non-linguistic cues.
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Types:
- Kinesics: Body language, posture, and facial expressions.
- Paralinguistic: Tone of voice, pitch, volume, and rate of speech.
- Proxemics: Personal space and physical distance.
- Haptics: Touch and physical contact.
- Artifacts: Clothing, accessories, and personal items.
- Importance: Nonverbal cues can convey just as much information as verbal messages, and can even contradict or reinforce verbal messages.
7 Cs of Effective Communication
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Clarity:
- Use simple language and avoid ambiguity.
- Ensure the message is easy to understand.
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Completeness:
- Provide all necessary information.
- Avoid ambiguity and ensure the message is thorough.
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Conciseness:
- Keep the message brief and to the point.
- Avoid unnecessary details.
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Correctness:
- Ensure the message is accurate and free of errors.
- Use proper grammar, spelling, and punctuation.
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Consideration:
- Consider the audience's needs and perspectives.
- Show empathy and respect for the recipient.
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Concreteness:
- Use specific details and examples.
- Avoid vague or abstract language.
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Courtesy:
- Be polite, respectful, and courteous.
- Use please, thank you, and other polite language.
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Description
Test your understanding of nonverbal communication and the 7 Cs of effective communication, including clarity, completeness, and courtesy. Learn how to convey messages effectively and improve your communication skills.
