Communication Disconfirming Responses

Questions and Answers

What does an impervious response indicate?

Clarifies another's message

Acknowledges another's communication

Fails to acknowledge another's communication (correct)

Supports another's point

What is an interrupting response?

One speaker cuts another speaker short or begins while the other is still speaking.

Define an irrelevant response.

A speaker responds in a way that seems unrelated to what the other has been saying or introduces a new topic without warning.

What characterizes a tangential response?

A speaker acknowledges another person's communication but takes the conversation in another direction. Signup and view all the answers

What is an impersonal response?

A monologue that appears intellectualized and impersonal with few first person statements. Signup and view all the answers

Describe an incoherent response.

A speaker responds with incomplete sentences or difficult-to-follow statements. Signup and view all the answers

What does an incongruous response entail?

Nonverbal behavior that contradicts the vocal content. Signup and view all the answers

What is a direct acknowledgement?

A speaker acknowledges another person's communication and reacts to it directly and verbally. Signup and view all the answers

What are agreements about content?

Reinforcing information expressed by another person. Signup and view all the answers

What constitutes a supportive response?

A speaker expresses understanding or tries to reassure another person. Signup and view all the answers

What is a clarifying response?

A speaker tries to clarify another's message or feelings. Signup and view all the answers

What does an expression of positive feeling involve?

Describing one's own positive feelings related to another person's statements. Signup and view all the answers

Study Notes

Disconfirming Responses

Impervious Response: One speaker disregards the other’s attempt to communicate, exemplified by distractions like using a cellphone during conversation.
Interrupting Response: Occurs when one speaker cuts off another or begins speaking while the other is still talking.
Irrelevant Response: A response that strays from the current topic, introducing an unrelated subject or reverting to a previously discussed topic without acknowledgment.
Tangential Response: Acknowledges the previous speaker but diverts the conversation immediately into another direction, often starting with phrases like "Yes, but..." or "Well you may be right, but...".
Impersonal Response: Features a monologue style where the speaker uses generalized statements, often with minimal personal engagement, and lacks first-person references, focusing on "you" statements.
Incoherent Response: Involves fragmented, rambling speech that's hard to follow, often comprising incomplete thoughts that require retracing or rephrasing.
Incongruous Response: Nonverbal behavior contradicts verbal communication, such as saying "I'm fine" while crossing arms, indicating discomfort.

Confirming Responses

Direct Acknowledgement: A clear and verbal recognition of another person's communication, fostering direct engagement.
Agreements about Content: Reinforces and supports the information shared by another speaker, enhancing understanding.
Supportive Response: Conveys empathy and reassurance, expressing understanding of the other person’s situation or feelings.
Clarifying Response: Seeks to clarify another’s message or emotions by asking for further details, encouraging elaboration, or summarizing for confirmation.
Expression of Positive Feeling: Describes the speaker's own positive emotions in relation to what another has shared, affirming shared understanding.

Description

This quiz focuses on disconfirming responses in communication, covering terms such as impervious, interrupting, and irrelevant responses. Each term is defined to help you understand their implications in conversations. Test your knowledge of these communication nuances.