Communication Basics

Communication

• Ongoing process of exchanging information with someone

Elements of Communication

• Sender: initiates the exchange
• Receiver: recipient
• Feedback: the response
• Content: environment/selling
• Noise: distraction (external/internal/semantic)
• Message: ideas/feelings (symbols)
• Channel: route traveled by a messenger
• Manners: radio, etc.

7Cs of Effective Communication

Principles

• Clarity: avoid complex language for easy understanding
• Conciseness: brief and to the point
• Correctness: accuracy in content and language
• Concreteness: examples and details
• Coherence: logical flow and connection between ideas
• Consideration: show empathy and respect to the audience's interest
• Courtesy: polite and respectful

Communication Competence

• Ability to understand and interpret messages

Elements

• Active listening: clear and precise expression/speaking skills
• Understanding different cultures and languages

Communicative Competence

• Skill to use language effectively

Elements

• Linguistic/Grammatical: phonetic competence
• Sociolinguistic: discourse (organize) and cultural
• Strategic competence: paraphrasing

Feedback

• Feedback is the process of providing information about someone's performance.

Forms of Feedback

• Paper-based feedback
• Mobile app-based feedback
• Online survey-based feedback

Types of Feedback

• Negative feedback
• Feedback for all (general)
• Positive feedback

Interpersonal Relationships

• Interpersonal relationships refer to the connections we form with others.

Emotional Intelligence

• Emotional intelligence is the ability to understand and manage your own emotions and influence the emotions of others.

Steps to Develop Emotional Intelligence

• Be self-aware of your emotions
• Manage your emotions effectively
• Accept and appreciate your emotions
• Reflect on your emotions and their origins
• Handle your emotions effectively
• Handle the emotions of others effectively

Social Exchange Theory

• Social exchange theory is a process of weighing the costs and benefits of a relationship.

Self Disclosure

• Self-disclosure is the process of revealing personal information to others.

Social Penetration Theory

• Social penetration theory involves gradually revealing oneself to others, like peeling back the layers of an onion.

Relational Dialectics Theory

• Relational dialectics theory is about managing the tensions that arise in relationships.

Stages of a Relationship

Coming Together

• Initiating: starting the relationship
• Experimenting: exploring interest and compatibility
• Intensifying: developing the relationship
• Integrating: merging lives and interests
• Bonding: committing to the relationship

Coming Apart

• Differentiating: arguing on differences and distinguishing oneself from the partner
• Circumscribing: reducing communication and intimacy
• Stagnating: minimal interaction and emotional distance
• Avoiding: creating physical or emotional distance
• Terminating: ending the relationship

Improving Relationships

• Effective communication
• Building trust
• Solving conflicts
• Providing emotional support

Learn the fundamental elements of communication, including sender, receiver, feedback, content, noise, message, and channel. Understand the key principles for effective communication.