Podcast
Questions and Answers
What are the key principles for effective communication according to the 7CS model?
What are the key principles for effective communication according to the 7CS model?
- Concreteness (correct)
- Consideration (correct)
- Conciseness (correct)
- Coherence (correct)
- Clarity (correct)
- Courtesy (correct)
- Correctness (correct)
What is communication competence?
What is communication competence?
The ability to understand/interpret messages
Communication competence involves active listening and ________.
Communication competence involves active listening and ________.
clean and precise expression/speaking skills
What are the elements of communicative competence?
What are the elements of communicative competence?
What is the definition of feedback?
What is the definition of feedback?
Which of the following are forms of feedback? (Select all that apply)
Which of the following are forms of feedback? (Select all that apply)
What is emotional intelligence?
What is emotional intelligence?
What is self-disclosure?
What is self-disclosure?
According to Social Penetration Theory, how do individuals reveal themselves?
According to Social Penetration Theory, how do individuals reveal themselves?
Match the stages of relationship with their descriptions:
Match the stages of relationship with their descriptions:
What does the Relational Dialects Theory focus on?
What does the Relational Dialects Theory focus on?
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Study Notes
Communication
- Ongoing process of exchanging information with someone
Elements of Communication
- Sender: initiates the exchange
- Receiver: recipient
- Feedback: the response
- Content: environment/selling
- Noise: distraction (external/internal/semantic)
- Message: ideas/feelings (symbols)
- Channel: route traveled by a messenger
- Manners: radio, etc.
7Cs of Effective Communication
Principles
- Clarity: avoid complex language for easy understanding
- Conciseness: brief and to the point
- Correctness: accuracy in content and language
- Concreteness: examples and details
- Coherence: logical flow and connection between ideas
- Consideration: show empathy and respect to the audience's interest
- Courtesy: polite and respectful
Communication Competence
- Ability to understand and interpret messages
Elements
- Active listening: clear and precise expression/speaking skills
- Understanding different cultures and languages
Communicative Competence
- Skill to use language effectively
Elements
- Linguistic/Grammatical: phonetic competence
- Sociolinguistic: discourse (organize) and cultural
- Strategic competence: paraphrasing
Feedback
- Feedback is the process of providing information about someone's performance.
Forms of Feedback
- Paper-based feedback
- Mobile app-based feedback
- Online survey-based feedback
Types of Feedback
- Negative feedback
- Feedback for all (general)
- Positive feedback
Interpersonal Relationships
- Interpersonal relationships refer to the connections we form with others.
Emotional Intelligence
- Emotional intelligence is the ability to understand and manage your own emotions and influence the emotions of others.
Steps to Develop Emotional Intelligence
- Be self-aware of your emotions
- Manage your emotions effectively
- Accept and appreciate your emotions
- Reflect on your emotions and their origins
- Handle your emotions effectively
- Handle the emotions of others effectively
Social Exchange Theory
- Social exchange theory is a process of weighing the costs and benefits of a relationship.
Self Disclosure
- Self-disclosure is the process of revealing personal information to others.
Social Penetration Theory
- Social penetration theory involves gradually revealing oneself to others, like peeling back the layers of an onion.
Relational Dialectics Theory
- Relational dialectics theory is about managing the tensions that arise in relationships.
Stages of a Relationship
Coming Together
- Initiating: starting the relationship
- Experimenting: exploring interest and compatibility
- Intensifying: developing the relationship
- Integrating: merging lives and interests
- Bonding: committing to the relationship
Coming Apart
- Differentiating: arguing on differences and distinguishing oneself from the partner
- Circumscribing: reducing communication and intimacy
- Stagnating: minimal interaction and emotional distance
- Avoiding: creating physical or emotional distance
- Terminating: ending the relationship
Improving Relationships
- Effective communication
- Building trust
- Solving conflicts
- Providing emotional support
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