Communication Barriers: Condescending Language

Play an AI-generated podcast conversation about this lesson

What is a common attribute that the speaker attributes to the receiver in a negative communication?

Politeness

Friendliness

Stupidity (correct)

Intelligence

How does Noor respond to Raja in the given conversation?

Passive-aggressively

Aggressively (correct)

Assertively

Passively

What is a characteristic of a passive-aggressive approach to communication?

Directly addressing the issue

Failing to voice disagreement (correct)

Openly expressing disagreement

Respecting the receiver's opinion

How might Raja respond to Noor's aggressive reply in a passive-aggressive manner?

By walking away and complaining to the ward manager Signup and view all the answers

What is a key characteristic of an assertive approach to communication?

Respecting both the sender and the receiver Signup and view all the answers

What is Raja's motivation in responding to Noor's aggressive reply in a passive-aggressive manner?

To get Noor into trouble Signup and view all the answers

What is the primary goal of verifying understanding in communication?

To confirm the receiver has understood the request Signup and view all the answers

What percentage of people felt able to address difficult issues in the 'Silence Kills' study?

Less than 10 per cent Signup and view all the answers

What is a consequence of avoiding difficult conversations?

Persistence of issues for over a year Signup and view all the answers

What is a fear associated with engaging in difficult conversations?

Fear of feeling awkward Signup and view all the answers

What is an example of a situation that challenges effective communication?

A mistake made by a team member Signup and view all the answers

What does a passive approach to communication convey about the sender's self-respect?

Disrespect for both self and the receiver Signup and view all the answers

What is a characteristic of difficult conversations?

They involve risk to one or more participants Signup and view all the answers

How is Raja's tone of voice likely to be in the given situation?

Pleading and subservient Signup and view all the answers

What is a characteristic of an aggressive approach to communication?

Anger and disrespect for the receiver Signup and view all the answers

What is the likely outcome of Raja's passive approach?

Noor will not respect Raja's weakness Signup and view all the answers

What can be inferred about Noor's character?

Noor is a strong and experienced colleague Signup and view all the answers

What is the key difference between a passive and an aggressive approach to communication?

Respect for self but not for the receiver Signup and view all the answers