Communication Barriers: Condescending Language
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Questions and Answers

What is a common attribute that the speaker attributes to the receiver in a negative communication?

  • Politeness
  • Friendliness
  • Stupidity (correct)
  • Intelligence

How does Noor respond to Raja in the given conversation?

  • Passive-aggressively
  • Aggressively (correct)
  • Assertively
  • Passively

What is a characteristic of a passive-aggressive approach to communication?

  • Directly addressing the issue
  • Failing to voice disagreement (correct)
  • Openly expressing disagreement
  • Respecting the receiver's opinion

How might Raja respond to Noor's aggressive reply in a passive-aggressive manner?

<p>By walking away and complaining to the ward manager (A)</p> Signup and view all the answers

What is a key characteristic of an assertive approach to communication?

<p>Respecting both the sender and the receiver (A)</p> Signup and view all the answers

What is Raja's motivation in responding to Noor's aggressive reply in a passive-aggressive manner?

<p>To get Noor into trouble (D)</p> Signup and view all the answers

What is the primary goal of verifying understanding in communication?

<p>To confirm the receiver has understood the request (A)</p> Signup and view all the answers

What percentage of people felt able to address difficult issues in the 'Silence Kills' study?

<p>Less than 10 per cent (B)</p> Signup and view all the answers

What is a consequence of avoiding difficult conversations?

<p>Persistence of issues for over a year (C)</p> Signup and view all the answers

What is a fear associated with engaging in difficult conversations?

<p>Fear of feeling awkward (A)</p> Signup and view all the answers

What is an example of a situation that challenges effective communication?

<p>A mistake made by a team member (A)</p> Signup and view all the answers

What does a passive approach to communication convey about the sender's self-respect?

<p>Disrespect for both self and the receiver (A)</p> Signup and view all the answers

What is a characteristic of difficult conversations?

<p>They involve risk to one or more participants (B)</p> Signup and view all the answers

How is Raja's tone of voice likely to be in the given situation?

<p>Pleading and subservient (D)</p> Signup and view all the answers

What is a characteristic of an aggressive approach to communication?

<p>Anger and disrespect for the receiver (C)</p> Signup and view all the answers

What is the likely outcome of Raja's passive approach?

<p>Noor will not respect Raja's weakness (A)</p> Signup and view all the answers

What can be inferred about Noor's character?

<p>Noor is a strong and experienced colleague (D)</p> Signup and view all the answers

What is the key difference between a passive and an aggressive approach to communication?

<p>Respect for self but not for the receiver (B)</p> Signup and view all the answers
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