Communication Barriers: Condescending Language
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Questions and Answers

What is a common attribute that the speaker attributes to the receiver in a negative communication?

  • Politeness
  • Friendliness
  • Stupidity (correct)
  • Intelligence

    • How does Noor respond to Raja in the given conversation?

  • Passive-aggressively
  • Aggressively (correct)
  • Assertively
  • Passively

    • What is a characteristic of a passive-aggressive approach to communication?

  • Directly addressing the issue
  • Failing to voice disagreement (correct)
  • Openly expressing disagreement
  • Respecting the receiver's opinion

    • How might Raja respond to Noor's aggressive reply in a passive-aggressive manner?

    <p>By walking away and complaining to the ward manager</p> Signup and view all the answers

    What is a key characteristic of an assertive approach to communication?

    <p>Respecting both the sender and the receiver</p> Signup and view all the answers

    What is Raja's motivation in responding to Noor's aggressive reply in a passive-aggressive manner?

    <p>To get Noor into trouble</p> Signup and view all the answers

    What is the primary goal of verifying understanding in communication?

    <p>To confirm the receiver has understood the request</p> Signup and view all the answers

    What percentage of people felt able to address difficult issues in the 'Silence Kills' study?

    <p>Less than 10 per cent</p> Signup and view all the answers

    What is a consequence of avoiding difficult conversations?

    <p>Persistence of issues for over a year</p> Signup and view all the answers

    What is a fear associated with engaging in difficult conversations?

    <p>Fear of feeling awkward</p> Signup and view all the answers

    What is an example of a situation that challenges effective communication?

    <p>A mistake made by a team member</p> Signup and view all the answers

    What does a passive approach to communication convey about the sender's self-respect?

    <p>Disrespect for both self and the receiver</p> Signup and view all the answers

    What is a characteristic of difficult conversations?

    <p>They involve risk to one or more participants</p> Signup and view all the answers

    How is Raja's tone of voice likely to be in the given situation?

    <p>Pleading and subservient</p> Signup and view all the answers

    What is a characteristic of an aggressive approach to communication?

    <p>Anger and disrespect for the receiver</p> Signup and view all the answers

    What is the likely outcome of Raja's passive approach?

    <p>Noor will not respect Raja's weakness</p> Signup and view all the answers

    What can be inferred about Noor's character?

    <p>Noor is a strong and experienced colleague</p> Signup and view all the answers

    What is the key difference between a passive and an aggressive approach to communication?

    <p>Respect for self but not for the receiver</p> Signup and view all the answers

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