Questions and Answers
What is rapport?
An experience with another person where you share an understanding in communication, involving actively listening, validating, and understanding.
Which of the following are elements of rapport?
What percent of what we communicate is content?
7-8%
What percent of communication is non-verbal?
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Which of the following are examples of non-verbal communication?
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What is Neurolinguistic Programming (NLP)?
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What is one technique of NLP?
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Study Notes
Rapport
- A shared understanding in communication enhances experiences with others.
- Active listening, validation, and comprehension are crucial components.
- Essential for effective interviewing and engaging in interventions.
Components of Rapport
- Trust and confidence foster positive interactions.
- Attending means being fully present in the conversation.
- Active listening is vital for understanding and connection.
- Empathy allows for deeper emotional engagement.
Communication Breakdown
- Content accounts for 7-8% of all communication.
- Non-verbal cues represent 92-93% of communication.
Non-Verbal Communication
- Includes facial expressions that convey emotions.
- Eye contact plays a critical role in connection and engagement.
- Sounds such as tone and intonation significantly impact meaning.
- Body position and movement often signal attitudes and feelings.
- Autonomic responses like blushing or sweating indicate emotional states.
- Acting out can be a non-verbal way to express feelings.
Neurolinguistic Programming (NLP)
- Requires proper training and certification for effective application.
- Matching and mirroring are key techniques in NLP for building rapport.
Matching and Mirroring Technique
- Rapport is established when body language and words match and mirror each other.
- This technique differs from imitating; it's a subtle synchronization of movements.
- Involves slow and deliberate hand, head, and body movements.
- Effective for both building and breaking rapport, depending on context.
- Avoid matching or mirroring inappropriate or aggressive behaviors to maintain professionalism.
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Description
Explore the essential elements of building rapport in communication. This quiz covers active listening, non-verbal communication, and the critical role of empathy and trust in fostering positive interactions. Dive into the intricacies of how communication is more than just words.
