Communication and Feelings Quiz

Objectives of Communication Skills I & II

• Students will define communication and its processes.
• Students will differentiate between verbal and non-verbal communication.
• Emphasis on the importance of effective communication.
• Description of the elements involved in the communication process.
• Identification of obstacles to successful communication.
• Differentiation of types of doctor-patient relationships.

What is Communication?

• Defined as the art and process of creating and sharing ideas.
• Effectiveness is dependent on the richness of ideas shared.

Importance of Communication

• Survey by Katz Business School highlighted communication skills as vital in staff selection.
• Oral and written communication skills are significant predictors of job success.

Communication Skills

• Tools utilized to eliminate barriers to effective communication.

The Communication Process

• Involves multiple components: Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context.

Effective Medical Communication

• Consists of content, process, and perception.
• Shannon-Weaver Bi-directional Model remains popular for its simplicity in healthcare.

Perspectives in Communication

• Individual perceptions act as filters in communication.
• Visual perceptions can lead to differing interpretations of the same image.

Language and Communication

• Emails can convey a tone that influences responses; interpretation of language varies.

Factors Affecting Perspective

• Feelings can affect communication; nervousness may increase anxiety in future presentations.
• Past experiences shape interactions with others, leading to prejudices.
• Environmental context influences communication styles.

Communication Styles

• Defined by assertiveness and emotiveness.
• Basic listening skills involve active engagement, understanding checks, and appropriate responses.

Face-to-Face Communication

• Three key elements: Tone of Voice, Body Language, and Words.

Verbal Communication

• Face-to-face dialogue relies heavily on non-verbal cues, as words alone have less impact.
• Questioning techniques include open-ended and closed-ended questions.

Nonverbal Communication

• Over 90% of communication is non-verbal.
• Universal language, but recognizes cultural variations in signals.
• Key aspects include body language, facial expressions, tone of voice, gestures, and eye contact.

Positive vs. Negative Body Language

• Positive: Eye contact, smiling, nodding, firm handshake.
• Negative: Avoidance of eye contact, fidgeting, inattention, and interrupted speech.

Categories of Nonverbal Communication

• Appearance plays a role.
• Increase understanding of proxemics: intimate, personal, social, and public distances.

Role of Nonverbal Cues

• Nonverbal communication serves various roles: repetition, contradiction, substitution, complementing, and accenting.

Improving Nonverbal Communication

• Eye contact, facial expressions, proper gestures, and mindful posture enhance effectiveness.

Obstacles to Effective Nonverbal Communication

• Cultural differences, gender, and environmental factors may hinder understanding.

Smart Physician Communication

• Understanding nonverbal communication improves patient comprehension.
• Consistency between verbal and nonverbal messages is vital.

Conveying Illness Diagnosis

• Use organized and limited messaging, prioritize information, engage patients in dialogue, and summarize key points to ensure understanding.

Doctor-Patient Relationship Types

• Default: Low control from both sides; ineffective.
• Paternalism: High control from the physician.
• Consumerism: High control from the patient.
• Mutuality: Partnership with equal control.

Conclusion

• Non-verbal communication significantly enhances effective communication.
• Harmonizing verbal communication with appropriate non-verbal skills improves doctor-patient interaction and satisfaction.

Test your knowledge on how feelings influence communication and the key components of the communication process. This quiz covers definitions, characteristics of nonverbal communication, and question types. Perfect for students learning about interpersonal communication.