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Study Notes

Task Record Updates

  • The most recent update to a record is found in the update log.

UI List Actions

  • List buttons, list context menu, list choices, and list links are UI actions relating to lists.

Business Logic Automation

  • Flows automate business logic (approvals, tasks, notifications, record operations).

Runtime Values

  • A runtime value stays consistent throughout a flow's execution.
  • It's called a data pill runtime value.

Employee Onboarding

  • Managers can order computers, monitors, business cards, and cell phones using an order guide.

User Knowledge Base Contribution

  • Use User criteria diagnostics to determine if a user can contribute to a specific knowledge base.

Knowledge Base Access

  • All users can read articles in a knowledge base, if no access details are specified.

Incident Form Priority

  • Right-click on the priority field to configure the label for internal terminology.
  • Right-click on the priority field to configure the display settings of the priority title.

Knowledge Base Article Import

  • A user needs the Sn_Knowledge_import or Sn_knowledge_contribute role to import articles.

Knowledge Article Publishing

  • The workflow designer defines the publishing and retirement process for knowledge articles.

CI Relationship View

  • Use the Cl dependency view to view relationships between CI dependencies.
  • Click on the plus to expand clusters.

CMDB Base Table

  • In the CMDB hierarchy, Cmdb_ci is the base table.

Staging Area Table

  • The staging table is a staging area for imported records.

Unique Key in Imports

  • Key fields (or fields) are used as unique keys during imports.

Data Destinations

  • Schema map defines destinations for imported data.

Offering Table Access Control

  • Grant access to all offering table records by setting the access control definition to Offerin. Name

Performance Analytics Report

  • For monthly sales performance data compared to targets, managers use a custom snapshot table with a trend report.
  • Scheduled reports are generated through performance analytics.

Data for One Record

  • Each record's data is stored in a field.

Report Modifications

  • Previewing report modifications, without saving, is conducted by clicking Run or Execute.

Report Grouping/Calculations

  • Report grouping and calculations are set in the report designer's configurations section.

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