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Recent Task Record Update Location?

The audit log section of a task record contains the most recent update details.

UI Actions (List)

List buttons, list context menus, list choices, and list links are examples of UI actions related to lists.

Automating Business Logic

Flows automate business logic, handling tasks like approvals, notifications, and record operations.

Flow Runtime Value

Input runtime values are generated by actions when a flow runs. These values persist through the flow.

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Employee Onboarding Solution?

Create an onboarding bot to integrate with a system for ordering computer resources for new employees.

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Knowledge Base User Contribution

To check if a user can contribute to a knowledge base, use the knowledge author group.

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Knowledge Base Read Access

If no access details are set for a knowledge base, all users with a knowledge base user role can access its articles.

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Change Priority Field Title

Right-click the priority field and select configure label to change the display name to match internal terminology (e.g., 'Pvalue').

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Knowledge Article Import Access

The Sn_knowledge_write role grants access to import articles into a knowledge base.

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Knowledge Article Publication Process

Workflows govern the publishing and retiring processes for knowledge articles.

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Relationship Types (CI Classes)

Defining relationship types between CI classes improves data quality by suggesting related CIs while making CI relationships more explicit.

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Viewing CI Relationships

Hover over a connection line in the CI dependency view to see the relationship between two CIs.

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CMDB Base Table

The cmdb_ci table is the base table for the CMDB hierarchy.

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Import Staging Area

The staging table temporarily holds records imported from an external data source.

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Unique Import Key

Sys IDs are frequently used as unique keys during data imports to ServiceNow.

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Import Data Destinations

The import map module allows administrators to define destinations of imported data on any ServiceNow table.

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Table Record Access Control

To give all users access to the offering table records, use "Offering. None" in the access control definition.

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Business Performance Review

Using a reporting capability (e.g., schedule reports, dashboards) allows managers to review past and predicted sales figures.

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Study Notes

Task Record Updates

  • The most recent update to a record is found in the update log.

UI List Actions

  • List buttons, list context menu, list choices, and list links are UI actions relating to lists.

Business Logic Automation

  • Flows automate business logic (approvals, tasks, notifications, record operations).

Runtime Values

  • A runtime value stays consistent throughout a flow's execution.
  • It's called a data pill runtime value.

Employee Onboarding

  • Managers can order computers, monitors, business cards, and cell phones using an order guide.

User Knowledge Base Contribution

  • Use User criteria diagnostics to determine if a user can contribute to a specific knowledge base.

Knowledge Base Access

  • All users can read articles in a knowledge base, if no access details are specified.

Incident Form Priority

  • Right-click on the priority field to configure the label for internal terminology.
  • Right-click on the priority field to configure the display settings of the priority title.

Knowledge Base Article Import

  • A user needs the Sn_Knowledge_import or Sn_knowledge_contribute role to import articles.

Knowledge Article Publishing

  • The workflow designer defines the publishing and retirement process for knowledge articles.

CI Relationship View

  • Use the Cl dependency view to view relationships between CI dependencies.
  • Click on the plus to expand clusters.

CMDB Base Table

  • In the CMDB hierarchy, Cmdb_ci is the base table.

Staging Area Table

  • The staging table is a staging area for imported records.

Unique Key in Imports

  • Key fields (or fields) are used as unique keys during imports.

Data Destinations

  • Schema map defines destinations for imported data.

Offering Table Access Control

  • Grant access to all offering table records by setting the access control definition to Offerin. Name

Performance Analytics Report

  • For monthly sales performance data compared to targets, managers use a custom snapshot table with a trend report.
  • Scheduled reports are generated through performance analytics.

Data for One Record

  • Each record's data is stored in a field.

Report Modifications

  • Previewing report modifications, without saving, is conducted by clicking Run or Execute.

Report Grouping/Calculations

  • Report grouping and calculations are set in the report designer's configurations section.

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