Podcast
Questions and Answers
Study Notes
Task Record Updates
- The most recent update to a record is found in the update log.
UI List Actions
- List buttons, list context menu, list choices, and list links are UI actions relating to lists.
Business Logic Automation
- Flows automate business logic (approvals, tasks, notifications, record operations).
Runtime Values
- A runtime value stays consistent throughout a flow's execution.
- It's called a data pill runtime value.
Employee Onboarding
- Managers can order computers, monitors, business cards, and cell phones using an order guide.
User Knowledge Base Contribution
- Use User criteria diagnostics to determine if a user can contribute to a specific knowledge base.
Knowledge Base Access
- All users can read articles in a knowledge base, if no access details are specified.
Incident Form Priority
- Right-click on the priority field to configure the label for internal terminology.
- Right-click on the priority field to configure the display settings of the priority title.
Knowledge Base Article Import
- A user needs the Sn_Knowledge_import or Sn_knowledge_contribute role to import articles.
Knowledge Article Publishing
- The workflow designer defines the publishing and retirement process for knowledge articles.
CI Relationship View
- Use the Cl dependency view to view relationships between CI dependencies.
- Click on the plus to expand clusters.
CMDB Base Table
- In the CMDB hierarchy, Cmdb_ci is the base table.
Staging Area Table
- The staging table is a staging area for imported records.
Unique Key in Imports
- Key fields (or fields) are used as unique keys during imports.
Data Destinations
- Schema map defines destinations for imported data.
Offering Table Access Control
- Grant access to all offering table records by setting the access control definition to Offerin. Name
Performance Analytics Report
- For monthly sales performance data compared to targets, managers use a custom snapshot table with a trend report.
- Scheduled reports are generated through performance analytics.
Data for One Record
- Each record's data is stored in a field.
Report Modifications
- Previewing report modifications, without saving, is conducted by clicking Run or Execute.
Report Grouping/Calculations
- Report grouping and calculations are set in the report designer's configurations section.
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