18 Questions
What is the primary reason for the Knowledge Gap?
Insufficient training, information, and expectations
Who is responsible for closing the Knowledge Gap?
Both managers and team members
What is a recommended strategy for team members to close the Knowledge Gap?
Ask for help and additional training
What is a recommended strategy for managers to prevent the Knowledge Gap in their team?
Create development plans and foster continuous learning
What is the relationship between competence and confidence?
Competence increases confidence
What was the primary question Mark Thiennes wanted to answer when he began studying leadership?
Is successful leadership something people are born with or can be taught?
What is a key aspect of creating a culture of continuous learning?
Creating a culture of asking and seeking help
What did Mark Thiennes discover was the common trait among 'winning' leaders?
They all focused on closing performance gaps
Who co-authored the book Gapology: How Winning Leaders Close Performance Gaps?
Mark Thiennes and Brian Brockhoff
What is the primary purpose of Gapology?
To identify the performance gap and determine what needs to be done to close it
What is the name of the podcast series hosted by Brian Brockhoff?
Gapology Radio
What is the expected outcome of using the Gapology method?
To close the performance gap
What can a manager do to prevent an Importance Gap in their team?
Establish accountability through continuous feedback and setting expectations
What can a team member do to close the Action Gap even before the manager notices it?
Meet or exceed expectations and show dedication to the work
What happens if the Gaps aren't closed?
Performance will be K.I.A.!
What type of Gap is occurring in the scenario where Matt often delivers code with numerous bugs?
Knowledge Gap
What should the leader do to close the Gap in the scenario where Maria often gets overwhelmed with the amount of incoming customer inquiries?
Help Maria prioritize the customer inquiries and provide support
What should the employee do to close the Gap in the scenario where Sarah isn't able to answer questions about the newly released product?
Acclimate to the team culture and learn about the new product
Discover strategies for managers and team members to bridge the action gap, including accountability, motivation, and time management. Learn how to create a culture of action and close the importance gap in your team.
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