Closing the Action Gap in Teams
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Questions and Answers

What is the primary reason for the Knowledge Gap?

  • Poor communication among team members
  • Insufficient training, information, and expectations (correct)
  • Inadequate leadership styles
  • Lack of motivation in employees

    • Who is responsible for closing the Knowledge Gap?

  • Both managers and team members (correct)
  • Only managers
  • Only team members
  • The HR department

    • What is a recommended strategy for team members to close the Knowledge Gap?

  • Ask for help and additional training (correct)
  • Avoid seeking feedback from colleagues
  • Focus on developing soft skills
  • Wait for the manager to notice and provide training

    • What is a recommended strategy for managers to prevent the Knowledge Gap in their team?

    <p>Create development plans and foster continuous learning</p> Signup and view all the answers

    What is the relationship between competence and confidence?

    <p>Competence increases confidence</p> Signup and view all the answers

    What was the primary question Mark Thiennes wanted to answer when he began studying leadership?

    <p>Is successful leadership something people are born with or can be taught?</p> Signup and view all the answers

    What is a key aspect of creating a culture of continuous learning?

    <p>Creating a culture of asking and seeking help</p> Signup and view all the answers

    What did Mark Thiennes discover was the common trait among 'winning' leaders?

    <p>They all focused on closing performance gaps</p> Signup and view all the answers

    Who co-authored the book Gapology: How Winning Leaders Close Performance Gaps?

    <p>Mark Thiennes and Brian Brockhoff</p> Signup and view all the answers

    What is the primary purpose of Gapology?

    <p>To identify the performance gap and determine what needs to be done to close it</p> Signup and view all the answers

    What is the name of the podcast series hosted by Brian Brockhoff?

    <p>Gapology Radio</p> Signup and view all the answers

    What is the expected outcome of using the Gapology method?

    <p>To close the performance gap</p> Signup and view all the answers

    What can a manager do to prevent an Importance Gap in their team?

    <p>Establish accountability through continuous feedback and setting expectations</p> Signup and view all the answers

    What can a team member do to close the Action Gap even before the manager notices it?

    <p>Meet or exceed expectations and show dedication to the work</p> Signup and view all the answers

    What happens if the Gaps aren't closed?

    <p>Performance will be K.I.A.!</p> Signup and view all the answers

    What type of Gap is occurring in the scenario where Matt often delivers code with numerous bugs?

    <p>Knowledge Gap</p> Signup and view all the answers

    What should the leader do to close the Gap in the scenario where Maria often gets overwhelmed with the amount of incoming customer inquiries?

    <p>Help Maria prioritize the customer inquiries and provide support</p> Signup and view all the answers

    What should the employee do to close the Gap in the scenario where Sarah isn't able to answer questions about the newly released product?

    <p>Acclimate to the team culture and learn about the new product</p> Signup and view all the answers

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