Clinical Trial Management System (CTMS) Data Entry Verification Quiz
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Questions and Answers

What is the primary responsibility of the Marketing/Recruitment Team?

  • Executing marketing campaigns to attract potential participants for clinical trials (correct)
  • Verifying eligibility criteria and collecting necessary information
  • Handling incoming inquiries and providing initial information about clinical trials
  • Conducting detailed screenings of potential participants
  • What is the main function of the Call Center Team?

  • Executing marketing campaigns to attract potential participants for clinical trials
  • Verifying eligibility criteria and collecting necessary information
  • Conducting detailed screenings of potential participants
  • Handling incoming inquiries, providing initial information about clinical trials, and screening potential participants based on basic criteria (correct)
  • What is the role of the Pre-screening Team in the recruitment process?

  • Handling incoming inquiries, providing initial information about clinical trials, and screening potential participants based on basic criteria
  • Reviewing previous subjects at all sites to find possible patients for upcoming studies
  • Conducting detailed screenings of potential participants, verifying eligibility criteria, and collecting necessary information (correct)
  • Executing marketing campaigns to attract potential participants for clinical trials
  • What is the concurrent activity of the Recruitment Team while Marketing/Recruitment Team executes marketing campaigns?

    <p>Working with their mobile clinic and reviewing previous subjects at all sites to find possible patients for upcoming studies</p> Signup and view all the answers

    What ensures that only qualified candidates move forward in the recruitment process?

    <p>Screening potential participants based on basic criteria by the Call Center Team</p> Signup and view all the answers

    What is the purpose of a pre-screen visit at Segal Trials?

    <p>To conduct an interview about medical and psychiatric history</p> Signup and view all the answers

    What types of trials does Segal Trials offer?

    <p>Outpatient studies with or without an inpatient portion in psychology, neurology, and women's health</p> Signup and view all the answers

    How long does the pre-screen visit last at Segal Trials?

    <p>About an hour, including filling out a demographics packet and having the pre-screen done</p> Signup and view all the answers

    What exactly does Segal Trials do?

    <p>Conducts clinical trials mostly for psychiatric and women’s health indications</p> Signup and view all the answers

    Why can't a patient apply for another study after having a pre-screen at Segal Trials?

    <p>&quot;Patients who have had a pre-screen&quot; cannot be determined based on the given text.</p> Signup and view all the answers

    What should be included in the subject line of an e-mail for scheduling phone prescreens for Spanish-speaking patients?

    <p>Phone Prescreen Indication (SPANISH- only to be included for Spanish only subjects)</p> Signup and view all the answers

    What should be done if a patient is on a 'Call Center Waitlist' and needs to be scheduled for screening?

    <p>Change their recruitment status to 'Scheduled for Screen' and then schedule.</p> Signup and view all the answers

    What should be the content of an e-mail message when contacting a patient with an e-mail address on file?

    <p>A Paid Clinical Research Study for You</p> Signup and view all the answers

    When sending a text through CTMS, what should be done after writing the message in the contact attempts section?

    <p>Change the 'Contact Outcome' to either Unsuccessful Contact Attempt or Appointment Reminder, and then check the box 'Send as SMS Text to Subject' and Click Update</p> Signup and view all the answers

    What is the recommended first step in resolving a customer issue according to the text?

    <p>Listen and Assess: Let the customer explain.</p> Signup and view all the answers

    What is the primary responsibility of the Marketing Team?

    <p>Strategic planning and customer engagement</p> Signup and view all the answers

    What is the main role of the Call Center Staff?

    <p>Facilitate effective communication between potential participants and the company</p> Signup and view all the answers

    What is essential for asking all necessary questions during the recruitment process?

    <p>Call Center Phone Script</p> Signup and view all the answers

    What is a key responsibility of the Recruitment Team?

    <p>Understand inclusion/exclusion criteria and ensure compliance</p> Signup and view all the answers

    What does the Segal Trials Call Center do before creating an account for a patient?

    <p>Ask if the patient has ever been to Segal Trials before</p> Signup and view all the answers

    What is the correct step to update a patient's recruitment status to 'Scheduled for Pre-Screen'?

    <p>Change the status in the patient's CTMS record</p> Signup and view all the answers

    What should be done for patients with 'CC Contact Attempt 1-3' or 'Not-Contacted' status?

    <p>Contact them and ensure they have a red profile image</p> Signup and view all the answers

    When should NATO phonetic alphabet be used for new patients?

    <p>During phone verification</p> Signup and view all the answers

    Where should all medical history be entered or updated for future trials consideration?

    <p>In CTMS</p> Signup and view all the answers

    What is the correct action to document phone prescreens?

    <p>In the 'Contact Attempts Section' of the patient's CTMS record</p> Signup and view all the answers

    Study Notes

    • To schedule a patient into CTMS, verify all information in their "Subject Profile" and "Medical History" is up-to-date and correct for both existing and new patients.
    • Spell the patient's name using NATO phonetic alphabet for new patients during phone verification.
    • Change patient's recruitment status to "Schedule for Pre-Screen" and update it.
    • Schedule patient's appointment on the site calendar, ensuring correct calendar is selected.
    • Update the "Start Date: Time" in the pop-up window.
    • Enter or update all medical history in CTMS for future trials consideration.
    • Recruitment statuses: "Not Contacted", "CC Contact Attempt 1-3", "Phone Prescreen", "Continue Prescreen", "Scheduled for Pre-Screen", "No-Show", "Cancelled", "DNQ (with comment)", "Call Center Waitlist", "Qualified Waitlist".
    • Patients with "CC Contact Attempt 1-3" or "Not-Contacted" status should be contacted and have a red profile image.
    • Document phone prescreens in the "Contact Attempts Section" of the patient's CTMS record and send an email to "All Raters" group.

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    Description

    Test your knowledge on entering and verifying patient information in a Clinical Trial Management System (CTMS). This quiz covers data entry processes for both existing and new patients, including verifying subject profiles, medical history, and medication and treatment details.

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