Podcast
Questions and Answers
What is the primary responsibility of the Marketing/Recruitment Team?
What is the primary responsibility of the Marketing/Recruitment Team?
What is the main function of the Call Center Team?
What is the main function of the Call Center Team?
What is the role of the Pre-screening Team in the recruitment process?
What is the role of the Pre-screening Team in the recruitment process?
What is the concurrent activity of the Recruitment Team while Marketing/Recruitment Team executes marketing campaigns?
What is the concurrent activity of the Recruitment Team while Marketing/Recruitment Team executes marketing campaigns?
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What ensures that only qualified candidates move forward in the recruitment process?
What ensures that only qualified candidates move forward in the recruitment process?
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What is the purpose of a pre-screen visit at Segal Trials?
What is the purpose of a pre-screen visit at Segal Trials?
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What types of trials does Segal Trials offer?
What types of trials does Segal Trials offer?
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How long does the pre-screen visit last at Segal Trials?
How long does the pre-screen visit last at Segal Trials?
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What exactly does Segal Trials do?
What exactly does Segal Trials do?
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Why can't a patient apply for another study after having a pre-screen at Segal Trials?
Why can't a patient apply for another study after having a pre-screen at Segal Trials?
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What should be included in the subject line of an e-mail for scheduling phone prescreens for Spanish-speaking patients?
What should be included in the subject line of an e-mail for scheduling phone prescreens for Spanish-speaking patients?
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What should be done if a patient is on a 'Call Center Waitlist' and needs to be scheduled for screening?
What should be done if a patient is on a 'Call Center Waitlist' and needs to be scheduled for screening?
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What should be the content of an e-mail message when contacting a patient with an e-mail address on file?
What should be the content of an e-mail message when contacting a patient with an e-mail address on file?
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When sending a text through CTMS, what should be done after writing the message in the contact attempts section?
When sending a text through CTMS, what should be done after writing the message in the contact attempts section?
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What is the recommended first step in resolving a customer issue according to the text?
What is the recommended first step in resolving a customer issue according to the text?
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What is the primary responsibility of the Marketing Team?
What is the primary responsibility of the Marketing Team?
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What is the main role of the Call Center Staff?
What is the main role of the Call Center Staff?
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What is essential for asking all necessary questions during the recruitment process?
What is essential for asking all necessary questions during the recruitment process?
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What is a key responsibility of the Recruitment Team?
What is a key responsibility of the Recruitment Team?
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What does the Segal Trials Call Center do before creating an account for a patient?
What does the Segal Trials Call Center do before creating an account for a patient?
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What is the correct step to update a patient's recruitment status to 'Scheduled for Pre-Screen'?
What is the correct step to update a patient's recruitment status to 'Scheduled for Pre-Screen'?
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What should be done for patients with 'CC Contact Attempt 1-3' or 'Not-Contacted' status?
What should be done for patients with 'CC Contact Attempt 1-3' or 'Not-Contacted' status?
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When should NATO phonetic alphabet be used for new patients?
When should NATO phonetic alphabet be used for new patients?
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Where should all medical history be entered or updated for future trials consideration?
Where should all medical history be entered or updated for future trials consideration?
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What is the correct action to document phone prescreens?
What is the correct action to document phone prescreens?
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Study Notes
- To schedule a patient into CTMS, verify all information in their "Subject Profile" and "Medical History" is up-to-date and correct for both existing and new patients.
- Spell the patient's name using NATO phonetic alphabet for new patients during phone verification.
- Change patient's recruitment status to "Schedule for Pre-Screen" and update it.
- Schedule patient's appointment on the site calendar, ensuring correct calendar is selected.
- Update the "Start Date: Time" in the pop-up window.
- Enter or update all medical history in CTMS for future trials consideration.
- Recruitment statuses: "Not Contacted", "CC Contact Attempt 1-3", "Phone Prescreen", "Continue Prescreen", "Scheduled for Pre-Screen", "No-Show", "Cancelled", "DNQ (with comment)", "Call Center Waitlist", "Qualified Waitlist".
- Patients with "CC Contact Attempt 1-3" or "Not-Contacted" status should be contacted and have a red profile image.
- Document phone prescreens in the "Contact Attempts Section" of the patient's CTMS record and send an email to "All Raters" group.
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Description
Test your knowledge on entering and verifying patient information in a Clinical Trial Management System (CTMS). This quiz covers data entry processes for both existing and new patients, including verifying subject profiles, medical history, and medication and treatment details.