Podcast
Questions and Answers
What is the primary responsibility of the Marketing/Recruitment Team?
What is the primary responsibility of the Marketing/Recruitment Team?
- Executing marketing campaigns to attract potential participants for clinical trials (correct)
- Verifying eligibility criteria and collecting necessary information
- Handling incoming inquiries and providing initial information about clinical trials
- Conducting detailed screenings of potential participants
What is the main function of the Call Center Team?
What is the main function of the Call Center Team?
- Executing marketing campaigns to attract potential participants for clinical trials
- Verifying eligibility criteria and collecting necessary information
- Conducting detailed screenings of potential participants
- Handling incoming inquiries, providing initial information about clinical trials, and screening potential participants based on basic criteria (correct)
What is the role of the Pre-screening Team in the recruitment process?
What is the role of the Pre-screening Team in the recruitment process?
- Handling incoming inquiries, providing initial information about clinical trials, and screening potential participants based on basic criteria
- Reviewing previous subjects at all sites to find possible patients for upcoming studies
- Conducting detailed screenings of potential participants, verifying eligibility criteria, and collecting necessary information (correct)
- Executing marketing campaigns to attract potential participants for clinical trials
What is the concurrent activity of the Recruitment Team while Marketing/Recruitment Team executes marketing campaigns?
What is the concurrent activity of the Recruitment Team while Marketing/Recruitment Team executes marketing campaigns?
What ensures that only qualified candidates move forward in the recruitment process?
What ensures that only qualified candidates move forward in the recruitment process?
What is the purpose of a pre-screen visit at Segal Trials?
What is the purpose of a pre-screen visit at Segal Trials?
What types of trials does Segal Trials offer?
What types of trials does Segal Trials offer?
How long does the pre-screen visit last at Segal Trials?
How long does the pre-screen visit last at Segal Trials?
What exactly does Segal Trials do?
What exactly does Segal Trials do?
Why can't a patient apply for another study after having a pre-screen at Segal Trials?
Why can't a patient apply for another study after having a pre-screen at Segal Trials?
What should be included in the subject line of an e-mail for scheduling phone prescreens for Spanish-speaking patients?
What should be included in the subject line of an e-mail for scheduling phone prescreens for Spanish-speaking patients?
What should be done if a patient is on a 'Call Center Waitlist' and needs to be scheduled for screening?
What should be done if a patient is on a 'Call Center Waitlist' and needs to be scheduled for screening?
What should be the content of an e-mail message when contacting a patient with an e-mail address on file?
What should be the content of an e-mail message when contacting a patient with an e-mail address on file?
When sending a text through CTMS, what should be done after writing the message in the contact attempts section?
When sending a text through CTMS, what should be done after writing the message in the contact attempts section?
What is the recommended first step in resolving a customer issue according to the text?
What is the recommended first step in resolving a customer issue according to the text?
What is the primary responsibility of the Marketing Team?
What is the primary responsibility of the Marketing Team?
What is the main role of the Call Center Staff?
What is the main role of the Call Center Staff?
What is essential for asking all necessary questions during the recruitment process?
What is essential for asking all necessary questions during the recruitment process?
What is a key responsibility of the Recruitment Team?
What is a key responsibility of the Recruitment Team?
What does the Segal Trials Call Center do before creating an account for a patient?
What does the Segal Trials Call Center do before creating an account for a patient?
What is the correct step to update a patient's recruitment status to 'Scheduled for Pre-Screen'?
What is the correct step to update a patient's recruitment status to 'Scheduled for Pre-Screen'?
What should be done for patients with 'CC Contact Attempt 1-3' or 'Not-Contacted' status?
What should be done for patients with 'CC Contact Attempt 1-3' or 'Not-Contacted' status?
When should NATO phonetic alphabet be used for new patients?
When should NATO phonetic alphabet be used for new patients?
Where should all medical history be entered or updated for future trials consideration?
Where should all medical history be entered or updated for future trials consideration?
What is the correct action to document phone prescreens?
What is the correct action to document phone prescreens?
Study Notes
- To schedule a patient into CTMS, verify all information in their "Subject Profile" and "Medical History" is up-to-date and correct for both existing and new patients.
- Spell the patient's name using NATO phonetic alphabet for new patients during phone verification.
- Change patient's recruitment status to "Schedule for Pre-Screen" and update it.
- Schedule patient's appointment on the site calendar, ensuring correct calendar is selected.
- Update the "Start Date: Time" in the pop-up window.
- Enter or update all medical history in CTMS for future trials consideration.
- Recruitment statuses: "Not Contacted", "CC Contact Attempt 1-3", "Phone Prescreen", "Continue Prescreen", "Scheduled for Pre-Screen", "No-Show", "Cancelled", "DNQ (with comment)", "Call Center Waitlist", "Qualified Waitlist".
- Patients with "CC Contact Attempt 1-3" or "Not-Contacted" status should be contacted and have a red profile image.
- Document phone prescreens in the "Contact Attempts Section" of the patient's CTMS record and send an email to "All Raters" group.
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Description
Test your knowledge on entering and verifying patient information in a Clinical Trial Management System (CTMS). This quiz covers data entry processes for both existing and new patients, including verifying subject profiles, medical history, and medication and treatment details.
