Podcast
Questions and Answers
What to do when a client is feeling nervous about a procedure?
What to do when a client is feeling nervous about a procedure?
- Reassure them you’re here for them and they’re not alone (correct)
- Call their uber
- Tell them they can get a loan to cover expenses
- Reexplain the process
Can we ask for loans for clients if it goes above policy limits?
Can we ask for loans for clients if it goes above policy limits?
False (B)
what do you tell a client who is worried about how to pay for the procedure?
what do you tell a client who is worried about how to pay for the procedure?
- Tell them they’ll get more money for the procedure
- Tell them we’ll pay for it
- There’s enough in the policy for you to get the procedure done (correct)
- Tell them nothing could go wrong
What do we do if the client says they can’t stop working to get a procedure done?
What do we do if the client says they can’t stop working to get a procedure done?
Can we make a client get a procedure against their will?
Can we make a client get a procedure against their will?
What do we do when a client asks a question about the procedure we don’t have the answer to?
What do we do when a client asks a question about the procedure we don’t have the answer to?
Can we ask our doctors to be on the call with us when we’re telling a client about a procedure?
Can we ask our doctors to be on the call with us when we’re telling a client about a procedure?
Should we persuade a client to get a procedure done even if it goes against their religion?
Should we persuade a client to get a procedure done even if it goes against their religion?
How do you approach a client who is only interested in getting money?
How do you approach a client who is only interested in getting money?
What can we do if a procedure goes against a client’s cultural or religious beliefs?
What can we do if a procedure goes against a client’s cultural or religious beliefs?
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