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Client Will Not Comply With Medical Treatment

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Client Will Not Comply With Medical Treatment

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Questions and Answers

What to do when a client is feeling nervous about a procedure?

Reassure them you’re here for them and they’re not alone (correct)

Call their uber

Tell them they can get a loan to cover expenses

Reexplain the process

Can we ask for loans for clients if it goes above policy limits?

False

what do you tell a client who is worried about how to pay for the procedure?

Tell them they’ll get more money for the procedure

Tell them we’ll pay for it

There’s enough in the policy for you to get the procedure done (correct)

Tell them nothing could go wrong

What do we do if the client says they can’t stop working to get a procedure done?

We try to accommodate and make the client feel better Signup and view all the answers

Can we make a client get a procedure against their will?

False Signup and view all the answers

What do we do when a client asks a question about the procedure we don’t have the answer to?

We tell the client we’re not sure, but will investigate and give them the answer later Signup and view all the answers

Can we ask our doctors to be on the call with us when we’re telling a client about a procedure?

True Signup and view all the answers

Should we persuade a client to get a procedure done even if it goes against their religion?

False Signup and view all the answers

How do you approach a client who is only interested in getting money?

Talk about money and be straightforward Signup and view all the answers

What can we do if a procedure goes against a client’s cultural or religious beliefs?

All are correct Signup and view all the answers