Podcast
Questions and Answers
Which area of the home is considered the heart and is expected to always be perfect?
Which area of the home is considered the heart and is expected to always be perfect?
- Kitchen (correct)
- Living room
- Bedrooms
- Bathrooms
What is the clock in method?
What is the clock in method?
- Taking a picture of your completed checklist
- Completing a time sheet
- Dropping your location pin (correct)
- Sending a message in the management group chat
What is the clock out method?
What is the clock out method?
- Sending a message in the management group chat
- Sending a picture of your completed checklist (correct)
- Dropping your location pin
- Completing a time sheet
What is the policy for cleaning under and around furniture?
What is the policy for cleaning under and around furniture?
What is the recommended technique for wet wiping surfaces?
What is the recommended technique for wet wiping surfaces?
Which holidays are the busiest and most needed times for the company?
Which holidays are the busiest and most needed times for the company?
What happens if you request a day off?
What happens if you request a day off?
What happens if you list a time frame as unavailable?
What happens if you list a time frame as unavailable?
How many warnings in a month result in a write-up?
How many warnings in a month result in a write-up?
What is the consequence of a write-up?
What is the consequence of a write-up?
Which group chat should be used for work-related messages?
Which group chat should be used for work-related messages?
What should be the top priority when cleaning a home?
What should be the top priority when cleaning a home?
What should be included when submitting a checklist in the management group chat?
What should be included when submitting a checklist in the management group chat?
What should be added to the client checklist messages?
What should be added to the client checklist messages?
What should be done if the checklist is not fully completed?
What should be done if the checklist is not fully completed?
What will happen if there are 3 or more returns in a month?
What will happen if there are 3 or more returns in a month?
What should be done before entering a client's home?
What should be done before entering a client's home?
How long does a session typically last?
How long does a session typically last?
What should be done when leaving a client's home?
What should be done when leaving a client's home?
What should be done with a key to enter a client's home?
What should be done with a key to enter a client's home?
What is the consequence for failing to notify management in a timely manner?
What is the consequence for failing to notify management in a timely manner?
What is the purpose of sole communication between clients and management?
What is the purpose of sole communication between clients and management?
What is the difference between requesting off and unavailable days?
What is the difference between requesting off and unavailable days?
What is the consequence for being unavailable without a 2 weeks notice?
What is the consequence for being unavailable without a 2 weeks notice?
What is the reason for implementing the 2 Week Rule?
What is the reason for implementing the 2 Week Rule?
When should a bedroom be cleaned?
When should a bedroom be cleaned?
How should the home be divided when using the Divide and Conquer technique?
How should the home be divided when using the Divide and Conquer technique?
When should the floors be cleaned if using the Divide and Conquer technique?
When should the floors be cleaned if using the Divide and Conquer technique?
What is considered an inappropriate conversation?
What is considered an inappropriate conversation?
What actions may be taken if cell phone use interferes with operations or if a client complains?
What actions may be taken if cell phone use interferes with operations or if a client complains?
