Cleaning Efficiency

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Which area of the home is considered the heart and is expected to always be perfect?

Kitchen (correct)

Living room

Bedrooms

Bathrooms

What is the clock in method?

Taking a picture of your completed checklist

Completing a time sheet

Dropping your location pin (correct)

Sending a message in the management group chat

What is the clock out method?

Sending a message in the management group chat

Sending a picture of your completed checklist (correct)

Dropping your location pin

Completing a time sheet

What is the policy for cleaning under and around furniture?

Clean under and around furniture in all areas Signup and view all the answers

What is the recommended technique for wet wiping surfaces?

Wet wipe everything possible Signup and view all the answers

Which holidays are the busiest and most needed times for the company?

Christmas and Thanksgiving Signup and view all the answers

What happens if you request a day off?

Management will accommodate the request Signup and view all the answers

What happens if you list a time frame as unavailable?

You will receive a warning Signup and view all the answers

How many warnings in a month result in a write-up?

3 Signup and view all the answers

What is the consequence of a write-up?

A decrease in pay for 30 days Signup and view all the answers

Which group chat should be used for work-related messages?

Management Signup and view all the answers

What should be the top priority when cleaning a home?

Kitchen Signup and view all the answers

What should be included when submitting a checklist in the management group chat?

Clients name, your out time, and how you felt about the session Signup and view all the answers

What should be added to the client checklist messages?

IM SORRY I DID NOT COMPLETE ---- BUT WILL ENSURE MY BEST MAGIC IN THOSE AREAS NEXT TIME. Signup and view all the answers

What should be done if the checklist is not fully completed?

Stay longer Signup and view all the answers

What will happen if there are 3 or more returns in a month?

A warning/write up Signup and view all the answers

What should be done before entering a client's home?

Arrive without prepping the cleaning bag Signup and view all the answers

How long does a session typically last?

2-3 hours Signup and view all the answers

What should be done when leaving a client's home?

Empty the vacuum Signup and view all the answers

What should be done with a key to enter a client's home?

Return it immediately Signup and view all the answers

What is the consequence for failing to notify management in a timely manner?

Written warning Signup and view all the answers

What is the purpose of sole communication between clients and management?

To avoid misunderstandings Signup and view all the answers

What is the difference between requesting off and unavailable days?

The amount of notice required Signup and view all the answers

What is the consequence for being unavailable without a 2 weeks notice?

Written warning Signup and view all the answers

What is the reason for implementing the 2 Week Rule?

To give clients enough notice Signup and view all the answers

When should a bedroom be cleaned?

At the end of the cleaning session Signup and view all the answers

How should the home be divided when using the Divide and Conquer technique?

It doesn't matter Signup and view all the answers

When should the floors be cleaned if using the Divide and Conquer technique?