30 Questions
Which area of the home is considered the heart and is expected to always be perfect?
Kitchen
What is the clock in method?
Dropping your location pin
What is the clock out method?
Sending a picture of your completed checklist
What is the policy for cleaning under and around furniture?
Clean under and around furniture in all areas
What is the recommended technique for wet wiping surfaces?
Wet wipe everything possible
Which holidays are the busiest and most needed times for the company?
Christmas and Thanksgiving
What happens if you request a day off?
Management will accommodate the request
What happens if you list a time frame as unavailable?
You will receive a warning
How many warnings in a month result in a write-up?
3
What is the consequence of a write-up?
A decrease in pay for 30 days
Which group chat should be used for work-related messages?
Management
What should be the top priority when cleaning a home?
Kitchen
What should be included when submitting a checklist in the management group chat?
Clients name, your out time, and how you felt about the session
What should be added to the client checklist messages?
IM SORRY I DID NOT COMPLETE ---- BUT WILL ENSURE MY BEST MAGIC IN THOSE AREAS NEXT TIME.
What should be done if the checklist is not fully completed?
Stay longer
What will happen if there are 3 or more returns in a month?
A warning/write up
What should be done before entering a client's home?
Arrive without prepping the cleaning bag
How long does a session typically last?
2-3 hours
What should be done when leaving a client's home?
Empty the vacuum
What should be done with a key to enter a client's home?
Return it immediately
What is the consequence for failing to notify management in a timely manner?
Written warning
What is the purpose of sole communication between clients and management?
To avoid misunderstandings
What is the difference between requesting off and unavailable days?
The amount of notice required
What is the consequence for being unavailable without a 2 weeks notice?
Written warning
What is the reason for implementing the 2 Week Rule?
To give clients enough notice
When should a bedroom be cleaned?
At the end of the cleaning session
How should the home be divided when using the Divide and Conquer technique?
It doesn't matter
When should the floors be cleaned if using the Divide and Conquer technique?
At the end of the cleaning session
What is considered an inappropriate conversation?
Speaking negatively about other team members
What actions may be taken if cell phone use interferes with operations or if a client complains?
A warning may be issued
Master the Art of Efficient Cleaning with This Quiz on Room Prioritization and Detail Checks
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