Podcast
Questions and Answers
What is the importance of clear and concise communication in a work or business environment?
What is the importance of clear and concise communication in a work or business environment?
It is of immense importance because there are several parties involved.
What is the origin of the word 'communication'?
What is the origin of the word 'communication'?
The Latin word commūnicāre, meaning 'to share'.
What is the role of the receiver in the communication process?
What is the role of the receiver in the communication process?
The receiver is the person to whom the message is sent and they convey their understanding of the message to the sender in the form of feedback.
What are the three important parts of communication?
What are the three important parts of communication?
Signup and view all the answers
What is the purpose of feedback in the communication process?
What is the purpose of feedback in the communication process?
Signup and view all the answers
What does communication skills include?
What does communication skills include?
Signup and view all the answers
What are the factors to consider when choosing the right method of communication?
What are the factors to consider when choosing the right method of communication?
Signup and view all the answers
What is the primary difference between interpersonal communication and small group communication?
What is the primary difference between interpersonal communication and small group communication?
Signup and view all the answers
What is the primary advantage of verbal communication?
What is the primary advantage of verbal communication?
Signup and view all the answers
What are the characteristics of a good feedback?
What are the characteristics of a good feedback?
Signup and view all the answers
What is the purpose of feedback in the communication cycle?
What is the purpose of feedback in the communication cycle?
Signup and view all the answers
What percentage of communication is done using body movements, face, arms, etc.?
What percentage of communication is done using body movements, face, arms, etc.?
Signup and view all the answers
Study Notes
Communication Skills
- Communication Skills refer to the way we communicate with each other and present our information
- It includes areas that deal with talking, writing, and expressing our views
Methods of Communication
- The word "communication" comes from the Latin word "commūnicāre", meaning "to share"
- Clear and concise communication is crucial in work and business environments
- Communication has three important parts: transmitting, receiving, and feedback
- The communication cycle involves a sender transmitting a message through a medium and the receiver providing feedback to complete the cycle
Elements of Communication
- Receiver: the person to whom the message is sent
- Methods of communication include:
- Face-to-face informal communication
- Notices/Posters
- Business Meetings
- Social networks, message, phone call, newsletter, blog, etc.
- Choosing the right method of communication depends on:
- Target audience
- Kind/type of information
- Urgency/priority
Types of Verbal Communication
- Interpersonal Communication: one-on-one conversation, can be formal or informal
- Written Communication: involves writing words, can be letters, circulars, reports, manuals, SMS, social media chats, etc.
- Small Group Communication: takes place when there are more than two people involved
- Mass Communication: one individual addresses a large gathering
Advantages and Disadvantages of Verbal Communication
- Advantages:
- Easy mode of communication
- Can exchange ideas quickly
- Disadvantages:
- Can be confusing and difficult to understand if the right words are not used
Mastering Verbal Communication
- Think about the topic
- Think about the most effective ways to make your listeners understand
- Write or note down what you plan to say
- Speak clearly, loudly, and at a moderate speed
- Be confident and maintain eye contact, stand straight, and be attentive
Non-verbal Communication
- Expression or exchange of information or messages without using words
- Importance of Non-verbal Communication:
- 55% communication is done using body movements, face, arms, etc.
- 38% communication is done using voice, tone, pauses, etc.
- Only 7% communication is done using words
- Types of Non-verbal Communication:
- Gestures or Body Language
- Paralanguage: tone, speed, and volume of our voice
- Visual Communication
Communication Cycle and Feedback
- For effective communication, it is essential to receive an acknowledgement from the receiver about getting the message across
- Feedback is essential for effective communication
- Types of Feedback:
- A good feedback is one that is specific, sincere, and actionable
- Avoid general comments and try to include examples to clarify your state
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your understanding of communication methods and techniques, a crucial part of employability skills, as covered in the CBSE syllabus 2020-21. This quiz is designed to help you prepare for your Class 10th board exam. Evaluate your knowledge of effective communication and improve your skills.
