Class 10: Methods of Communication and Factors to Choose Them

Study Notes

Communication Skills

Communication Skills refer to the way we communicate with each other and present our information
It includes areas that deal with talking, writing, and expressing our views

Methods of Communication

The word "communication" comes from the Latin word "commūnicāre", meaning "to share"
Clear and concise communication is crucial in work and business environments
Communication has three important parts: transmitting, receiving, and feedback
The communication cycle involves a sender transmitting a message through a medium and the receiver providing feedback to complete the cycle

Elements of Communication

Receiver: the person to whom the message is sent
Methods of communication include:
- Face-to-face informal communication
- Notices/Posters
- Business Meetings
- Social networks, message, phone call, newsletter, blog, etc.
Choosing the right method of communication depends on:
- Target audience
- Kind/type of information
- Urgency/priority

Types of Verbal Communication

Interpersonal Communication: one-on-one conversation, can be formal or informal
Written Communication: involves writing words, can be letters, circulars, reports, manuals, SMS, social media chats, etc.
Small Group Communication: takes place when there are more than two people involved
Mass Communication: one individual addresses a large gathering

Advantages and Disadvantages of Verbal Communication

Advantages:
- Easy mode of communication
- Can exchange ideas quickly
Disadvantages:
- Can be confusing and difficult to understand if the right words are not used

Mastering Verbal Communication

Think about the topic
Think about the most effective ways to make your listeners understand
Write or note down what you plan to say
Speak clearly, loudly, and at a moderate speed
Be confident and maintain eye contact, stand straight, and be attentive

Non-verbal Communication

Expression or exchange of information or messages without using words
Importance of Non-verbal Communication:
- 55% communication is done using body movements, face, arms, etc.
- 38% communication is done using voice, tone, pauses, etc.
- Only 7% communication is done using words
Types of Non-verbal Communication:
- Gestures or Body Language
- Paralanguage: tone, speed, and volume of our voice
- Visual Communication

Communication Cycle and Feedback

For effective communication, it is essential to receive an acknowledgement from the receiver about getting the message across
Feedback is essential for effective communication
Types of Feedback:
- A good feedback is one that is specific, sincere, and actionable
- Avoid general comments and try to include examples to clarify your state

Description

Test your understanding of communication methods and techniques, a crucial part of employability skills, as covered in the CBSE syllabus 2020-21. This quiz is designed to help you prepare for your Class 10th board exam. Evaluate your knowledge of effective communication and improve your skills.