Podcast
Questions and Answers
What is the primary characteristic of a claim related to goods transported by rail?
What is the primary characteristic of a claim related to goods transported by rail?
- A complaint regarding the cost of goods transportation.
- A demand for replacement of goods damaged in transit.
- A request for compensation due to delays in transit.
- A request by a rightful claimant for compensation because goods did not arrive in the condition handed to the railway. (correct)
Which of the following is NOT a direct demerit of claims for the railways?
Which of the following is NOT a direct demerit of claims for the railways?
- Leakage of Railway revenue.
- Reduced operational efficiency due to increased administrative work. (correct)
- Loss of Goodwill of Railways.
- Diversion of traffic to other modes of transport.
Which of the following is LEAST likely to be a cause for claims related to goods?
Which of the following is LEAST likely to be a cause for claims related to goods?
- Theft, and pilferage during transit.
- Use of waterproof materials during transportation (correct)
- Defective packing materials.
- Improper loading and handling of goods.
What is the recommended practice for booking goods that are not packed according to the rules?
What is the recommended practice for booking goods that are not packed according to the rules?
What should be done with old markings on packages before they are sent?
What should be done with old markings on packages before they are sent?
Which of the following measures is NOT related to preventing claims while loading and unloading?
Which of the following measures is NOT related to preventing claims while loading and unloading?
According to the provided content, which practice helps prevent claims during transportation?
According to the provided content, which practice helps prevent claims during transportation?
What is the time limit for filing claims against the Railway Administration for loss, damage, or non-delivery of consignment?
What is the time limit for filing claims against the Railway Administration for loss, damage, or non-delivery of consignment?
Who can serve as the Chairman of the Railway Rates Tribunal?
Who can serve as the Chairman of the Railway Rates Tribunal?
What is the tenure for the Chairman and members of the Railway Rates Tribunal?
What is the tenure for the Chairman and members of the Railway Rates Tribunal?
Which of the following matters falls outside the jurisdiction of the Railway Rates Tribunal?
Which of the following matters falls outside the jurisdiction of the Railway Rates Tribunal?
What is the maximum time limit for an appeal against a decision made by the Railway Claims Tribunal?
What is the maximum time limit for an appeal against a decision made by the Railway Claims Tribunal?
What should be ensured at the time of delivery regarding the packages?
What should be ensured at the time of delivery regarding the packages?
Which department is responsible for ensuring quick transportation to the correct destination?
Which department is responsible for ensuring quick transportation to the correct destination?
Which of the following time limits apply for settlement of claims for perishables?
Which of the following time limits apply for settlement of claims for perishables?
Who has full power for monetary settlement of claims?
Who has full power for monetary settlement of claims?
Which of the following conditions prevents settlement of minor claims at a station?
Which of the following conditions prevents settlement of minor claims at a station?
What is the time limit for settlement of claims for partial delivery of a package?
What is the time limit for settlement of claims for partial delivery of a package?
What is the maximum monetary limit for Settlement of Minor Claims by a Station Master of nominated stations?
What is the maximum monetary limit for Settlement of Minor Claims by a Station Master of nominated stations?
Which department ensures proper maintenance of tracks?
Which department ensures proper maintenance of tracks?
Which of the following is NOT a responsibility of the Stores Department?
Which of the following is NOT a responsibility of the Stores Department?
What is reported in the first part of the responsible employee's report?
What is reported in the first part of the responsible employee's report?
Which document is NOT enclosed with the responsible employee's report B?
Which document is NOT enclosed with the responsible employee's report B?
What role does the Chairman of the Railway Claims Tribunal need to have previously held?
What role does the Chairman of the Railway Claims Tribunal need to have previously held?
How many benches of the Railway Claims Tribunal exist in India?
How many benches of the Railway Claims Tribunal exist in India?
Which of the following is NOT typically included in report C?
Which of the following is NOT typically included in report C?
What is the primary function of the Railway Claims Tribunal?
What is the primary function of the Railway Claims Tribunal?
Who is responsible for appointing members of the Railway Claims Tribunal?
Who is responsible for appointing members of the Railway Claims Tribunal?
Which of the following cities does NOT have a bench of the Railway Claims Tribunal?
Which of the following cities does NOT have a bench of the Railway Claims Tribunal?
What is essential for the Vice-Chairman of the Railway Claims Tribunal in terms of prior experience?
What is essential for the Vice-Chairman of the Railway Claims Tribunal in terms of prior experience?
What does report C specifically address regarding deliveries?
What does report C specifically address regarding deliveries?
Which situation requires a claim for non-compliance of packing conditions?
Which situation requires a claim for non-compliance of packing conditions?
What is the requirement if the claim amount exceeds Rs. 20/-?
What is the requirement if the claim amount exceeds Rs. 20/-?
Which document must be produced to assess the claim for minor damages?
Which document must be produced to assess the claim for minor damages?
What happens if a beejuck is not produced for minor claims?
What happens if a beejuck is not produced for minor claims?
When can a consignee demand a claim at the destination station?
When can a consignee demand a claim at the destination station?
What type of report is filled out after goods are received in a damaged condition?
What type of report is filled out after goods are received in a damaged condition?
What is the first step for the procedure in settling minor claims?
What is the first step for the procedure in settling minor claims?
What should be done if delivery is not taken up to seven days after the termination of the transit period?
What should be done if delivery is not taken up to seven days after the termination of the transit period?
What is the minimum action required for claims when goods are mis-declared?
What is the minimum action required for claims when goods are mis-declared?
What must accompany Dis report - A when it is prepared?
What must accompany Dis report - A when it is prepared?
Which of the following scenarios regarding claims against the Railway Administration falls within the jurisdiction of the Railway Claims Tribunal (RCT)?
Which of the following scenarios regarding claims against the Railway Administration falls within the jurisdiction of the Railway Claims Tribunal (RCT)?
What is the primary difference in the scope of the Railway Claims Tribunal (RCT) and the Railway Rates Tribunal (RRT) as described within the provided content?
What is the primary difference in the scope of the Railway Claims Tribunal (RCT) and the Railway Rates Tribunal (RRT) as described within the provided content?
Regarding the composition of the Railway Rates Tribunal (RRT), which of the following best describes the required expertise of its members?
Regarding the composition of the Railway Rates Tribunal (RRT), which of the following best describes the required expertise of its members?
What distinguishes the jurisdiction of the Railway Rates Tribunal (RRT) from other forums for dispute resolution within the provided content?
What distinguishes the jurisdiction of the Railway Rates Tribunal (RRT) from other forums for dispute resolution within the provided content?
A claim is filed for compensation after a passenger suffered an injury during a train accident, according to section 124/124A of the Railway Act 1989. What is the implication of an appeal for this case, if the claim is initially rejected by RCT?
A claim is filed for compensation after a passenger suffered an injury during a train accident, according to section 124/124A of the Railway Act 1989. What is the implication of an appeal for this case, if the claim is initially rejected by RCT?
What is the most significant consequence of improper handling during the loading of goods onto railway wagons?
What is the most significant consequence of improper handling during the loading of goods onto railway wagons?
Which of the following scenarios presents the MOST significant challenge to preventing claims related to the transport of goods by rail?
Which of the following scenarios presents the MOST significant challenge to preventing claims related to the transport of goods by rail?
What is the primary concern when it comes to 'unconnected goods' in the context of railway claims?
What is the primary concern when it comes to 'unconnected goods' in the context of railway claims?
If a consignment’s marking is insufficient at departure, what is the most effective action to take to mitigate the risk of claims further down the line?
If a consignment’s marking is insufficient at departure, what is the most effective action to take to mitigate the risk of claims further down the line?
Why are 'scientific and geographical methods' crucial to apply during the loading of goods in railway wagons?
Why are 'scientific and geographical methods' crucial to apply during the loading of goods in railway wagons?
How does the proper use of wagon labels impact the prevention of claims in railway transport?
How does the proper use of wagon labels impact the prevention of claims in railway transport?
What is the most important step to take to ensure compliance with safety and claim reduction when loading commodities prone to damage from rain onto railway wagons?
What is the most important step to take to ensure compliance with safety and claim reduction when loading commodities prone to damage from rain onto railway wagons?
Which of the following is a crucial action during the delivery of goods to prevent potential claims?
Which of the following is a crucial action during the delivery of goods to prevent potential claims?
Which department is primarily responsible for ensuring that wagons are water-tight?
Which department is primarily responsible for ensuring that wagons are water-tight?
What is a critical responsibility of the operating department in the context of claims elimination?
What is a critical responsibility of the operating department in the context of claims elimination?
What is the maximum time limit for the settlement of claims related to the non-delivery of a wagon load consignment?
What is the maximum time limit for the settlement of claims related to the non-delivery of a wagon load consignment?
Which claim settlement can be handled by the Station Master of nominated station?
Which claim settlement can be handled by the Station Master of nominated station?
What is the role of the Stores Department in avoiding claims?
What is the role of the Stores Department in avoiding claims?
Under which condition can a minor claim NOT be settled at the station level?
Under which condition can a minor claim NOT be settled at the station level?
What is the monetary limit up to which an ACM can settle claims?
What is the monetary limit up to which an ACM can settle claims?
What is the time limit for settlement of claims in the case of damages or breakages?
What is the time limit for settlement of claims in the case of damages or breakages?
Under what condition related to the Railway Receipt (RR) would a claim be considered due to non-compliance of packing?
Under what condition related to the Railway Receipt (RR) would a claim be considered due to non-compliance of packing?
If goods are transported in open wagons, under which condition would such a circumstance prompt a claim?
If goods are transported in open wagons, under which condition would such a circumstance prompt a claim?
In the process of settling minor claims, what action is mandated when the claim amount is more than Rs. 20/-?
In the process of settling minor claims, what action is mandated when the claim amount is more than Rs. 20/-?
What is the financial consequence when a beejuck is NOT presented for assessing minor claim damage?
What is the financial consequence when a beejuck is NOT presented for assessing minor claim damage?
According to the provided procedures, what is the first action required by a party to initiate a settlement for minor claims?
According to the provided procedures, what is the first action required by a party to initiate a settlement for minor claims?
Which scenario necessitates a claim related to a 'partial consignment'?
Which scenario necessitates a claim related to a 'partial consignment'?
When is a 'Dis report A' typically requested by the claims department?
When is a 'Dis report A' typically requested by the claims department?
What specific documentation is required to be enclosed with 'Dis report A'?
What specific documentation is required to be enclosed with 'Dis report A'?
When is an indemnity note used for delivery, that might trigger further claims?
When is an indemnity note used for delivery, that might trigger further claims?
What is the significance of including the phrase 'Sender's Weight Accepted' on the Railway Receipt with respect to claims?
What is the significance of including the phrase 'Sender's Weight Accepted' on the Railway Receipt with respect to claims?
What precisely is the focus of 'Dis report B' in the context of goods handling?
What precisely is the focus of 'Dis report B' in the context of goods handling?
Which document, among the following, is uniquely included with 'Dis report C' but not 'Dis report B'?
Which document, among the following, is uniquely included with 'Dis report C' but not 'Dis report B'?
According to the provided text, what is the mandated consultation process before the President appoints the Chairman of the Railway Claims Tribunal?
According to the provided text, what is the mandated consultation process before the President appoints the Chairman of the Railway Claims Tribunal?
What specific experience must a candidate possess to qualify for the position of Vice-Chairman in the Railway Claims Tribunal?
What specific experience must a candidate possess to qualify for the position of Vice-Chairman in the Railway Claims Tribunal?
How many benches of the Railway Claims Tribunal are located in Kolkata?
How many benches of the Railway Claims Tribunal are located in Kolkata?
If a case involves open and assessment delivery at the destination station, which report is specifically generated?
If a case involves open and assessment delivery at the destination station, which report is specifically generated?
When is the seal card of a wagon included as documentation with a 'Dis' report?
When is the seal card of a wagon included as documentation with a 'Dis' report?
Which of the following best describes the scope of authority for benches of the Railway Claims Tribunal?
Which of the following best describes the scope of authority for benches of the Railway Claims Tribunal?
Besides basic personal details, what specific aspect of a good's journey does 'Dis report B' thoroughly document?
Besides basic personal details, what specific aspect of a good's journey does 'Dis report B' thoroughly document?
What distinction primarily differentiates 'Dis report B' from 'Dis report C' during the claims process?
What distinction primarily differentiates 'Dis report B' from 'Dis report C' during the claims process?
Flashcards
Railway Claims Tribunal (RCT)
Railway Claims Tribunal (RCT)
A court established to settle disputes between individuals and the Railway Administration regarding issues like loss, damage, or non-delivery of goods.
Railway Rates Tribunal (RRT)
Railway Rates Tribunal (RRT)
An independent body set up to regulate railway rates and ensure fair charges for transportation of goods.
Time limit for filing claims against Railway Administration
Time limit for filing claims against Railway Administration
A claim against the Railway Administration regarding loss, damage, or non-delivery of goods must be filed within 3 years of incident.
Time Limit for Compensation Claims in Train Accidents
Time Limit for Compensation Claims in Train Accidents
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Composition of the RRT
Composition of the RRT
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What is a claim in rail transport?
What is a claim in rail transport?
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What are the downsides of claims?
What are the downsides of claims?
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What are the main causes of claims in rail transport?
What are the main causes of claims in rail transport?
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How to prevent claims during the acceptance and booking of goods?
How to prevent claims during the acceptance and booking of goods?
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How to prevent claims during loading and unloading?
How to prevent claims during loading and unloading?
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How to prevent claims during the transportation of goods?
How to prevent claims during the transportation of goods?
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Why are claims prevention measures important?
Why are claims prevention measures important?
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Supervise unloading and compare packages
Supervise unloading and compare packages
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What is a DD message?
What is a DD message?
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Observe delivery rules
Observe delivery rules
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Weekly inventory
Weekly inventory
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Proper protection of goods awaiting delivery
Proper protection of goods awaiting delivery
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What is the role of the Operating Department in eliminating claims?
What is the role of the Operating Department in eliminating claims?
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What is the role of the Engineering Department in eliminating claims?
What is the role of the Engineering Department in eliminating claims?
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What is the role of the Stores Department in eliminating claims?
What is the role of the Stores Department in eliminating claims?
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Time limit for claim - non-delivery of a wagon load
Time limit for claim - non-delivery of a wagon load
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Dis-report B
Dis-report B
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Dis-report C
Dis-report C
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Chairman (RCT)
Chairman (RCT)
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Vice-Chairman (RCT)
Vice-Chairman (RCT)
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Judicial and Technical Members (RCT)
Judicial and Technical Members (RCT)
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Benches of the Railway Claims Tribunal
Benches of the Railway Claims Tribunal
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Appointment Process for RCT Members
Appointment Process for RCT Members
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Claim for Partial Consignment
Claim for Partial Consignment
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Claim when goods are mis-declared
Claim when goods are mis-declared
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Claim when remark for non-compliance of packing condition is given on RR
Claim when remark for non-compliance of packing condition is given on RR
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Claims when remarks like "Sender’s Weight Accepted" or "Said to contain" are given on RR
Claims when remarks like "Sender’s Weight Accepted" or "Said to contain" are given on RR
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Claim for Goods damaged due to reasons under Section 93
Claim for Goods damaged due to reasons under Section 93
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Claim when Goods are loaded in open wagon according to Section 104
Claim when Goods are loaded in open wagon according to Section 104
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Non-compliance of special packing condition S/2
Non-compliance of special packing condition S/2
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Claim in case of Diversion
Claim in case of Diversion
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Claim when delivery is granted on the basis of Indemnity Note
Claim when delivery is granted on the basis of Indemnity Note
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Claim when amount is more than market rate/price
Claim when amount is more than market rate/price
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What is a railway claim?
What is a railway claim?
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What are the negative effects of railway claims?
What are the negative effects of railway claims?
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What are some common causes of railway claims?
What are some common causes of railway claims?
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How can claims be prevented during the acceptance and booking of goods?
How can claims be prevented during the acceptance and booking of goods?
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How can claims be prevented during loading and unloading?
How can claims be prevented during loading and unloading?
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How can claims be prevented during transportation?
How can claims be prevented during transportation?
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Why are claims prevention measures so important?
Why are claims prevention measures so important?
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What is the Railway Claims Tribunal (RCT)?
What is the Railway Claims Tribunal (RCT)?
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What is the Railway Rates Tribunal (RRT)?
What is the Railway Rates Tribunal (RRT)?
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What powers does the RCT have?
What powers does the RCT have?
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Who comprises the Railway Rates Tribunal (RRT)?
Who comprises the Railway Rates Tribunal (RRT)?
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What is the RRT's role in resolving disputes?
What is the RRT's role in resolving disputes?
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Supervise unloading and compare number of packages
Supervise unloading and compare number of packages
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Issue DD message / DDPC
Issue DD message / DDPC
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Avoid delay in granting open/assessment delivery
Avoid delay in granting open/assessment delivery
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Prepare weekly inventory
Prepare weekly inventory
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Operating Department Role in Claim Prevention
Operating Department Role in Claim Prevention
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Engineering Department Role in Claim Prevention
Engineering Department Role in Claim Prevention
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Stores Department Role in Claim Prevention
Stores Department Role in Claim Prevention
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Claim when packing conditions are not met
Claim when packing conditions are not met
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Claims with Special Railway Receipt Remarks
Claims with Special Railway Receipt Remarks
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Claim for Goods Damaged under Section 93
Claim for Goods Damaged under Section 93
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Claim for Goods Loaded in Open Wagon (Section 104)
Claim for Goods Loaded in Open Wagon (Section 104)
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Claim for Non-Compliance of Packing Condition S/2
Claim for Non-Compliance of Packing Condition S/2
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Claim with Indemnity Note
Claim with Indemnity Note
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Claim Exceeding Market Rate/Price
Claim Exceeding Market Rate/Price
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Jurisdiction of the Railway Claims Tribunal
Jurisdiction of the Railway Claims Tribunal
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Powers of the Railway Claims Tribunal
Powers of the Railway Claims Tribunal
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Study Notes
Claims and Claims Prevention
- A claim is a request for compensation when goods entrusted for rail transport don't reach the destination in the same condition.
- Demerits of claims include: reduced railway revenue, damage to railway reputation, and diversion of traffic to alternative modes.
- Claim causes include accidents, theft, defective packing, rough handling, damage from wet conditions, delays in transit, overcrowding, damage or leaks/breakages during transit, improper loading, non-adherence to rules, improper marking, lack of security, rough shunting, disconnected goods, and poor inter-departmental coordination.
Claims Preventive Measures (Booking)
- Ensure proper forwarding notes with complete details.
- Adhere to prescribed packing conditions.
- Note any deviations from the rules on the forwarding note.
- Use durable ink for both private and railway markings, obliterating any earlier markings.
- Weigh and tally goods with the forwarding note.
Claims Preventive Measures (Loading and Unloading)
- Supervise loading and unloading, taking monsoon precautions.
- Use watertight wagons for goods that could be damaged by moisture.
- Employ scientific and geographical loading methods.
- Avoid using hooks for loading/unloading.
- Avoid overcrowding or uneven loading.
- Ensure proper sealing and fastening of wagons.
- Prevent mixing of goods types during loading.
- Avoid rough handling during loading and unloading.
Claims Preventive Measures (Transportation)
- Dispatch loaded wagon on time to the correct destination.
- Avoid taking wagons beyond the designated destination.
- Visually confirm wagon labels match vehicle guidance before dispatch.
- Prevent rough or loose wagon shunting.
- Check seals and ensure their integrity.
- Expedite clearance of goods that aren't connected.
Claims Preventive Measures (Delivery)
- Count packages against official records to verify delivery accuracy.
- Issue delivery documents (DD messages/DDPCs) within deadlines.
- Swift handling during open/assessment deliveries.
- Maintain a regular supply inventory schedule.
- Properly secure goods waiting for delivery.
Departments Involved in Claims Elimination
- Commercial Department: Adheres to booking rules (especially PLM).
- Operating Department: Ensures timely transport to the correct destination station and proper shunting procedures.
- Mechanical Department: Maintains wagon condition.
- Engineering Department: Maintains track quality.
- Security Department: Prevents theft.
- Stores Department: Provides necessary sealing materials and maintains records.
Time Limits for Claim Settlement
- Non-delivery of wagon consignments: 6 months
- Partial delivery of packages: 4 months
- Shortage/damage/breakage/leakage: 3 months
- Perishable goods: 2 months
Monetary Limits for Claim Settlement (Designation wise)
- General Manager - Full power
- Commercial Manager (CCM) - Up to Rs. 800,000 with coordinating heads
- Deputy Commercial Manager / Deputy Chief Commercial Officer - Up to Rs.200,000
- Station Controller Manager - Up to Rs. 50,000
- Assistant Chief Manager - Up to Rs. 25,000
- Station Manager (nominated stations) - Up to Rs. 400
Settlement of Minor Claims
- Station Masters can handle minor claims (<₹400)
- Special conditions that impede station-level settlement are:
- Consignment booked at owner risk rate
- Claims preferred after six months, booking
- Goods booked on non-government railways
- Goods booked from siding
- For government/semi-government/military goods
- Goods with percentage charges
- Partial Consignment
- Goods mis-declared
- Remarks for non-compliance of packing on Railway Receipt
- Sender's weight accepted
- Goods contained
- Damaged goods due to reasons in Section 93
- Goods loaded in open wagons according to Section 104
- Non-compliance of special packing condition S/2
- Diversion
- Delivery granted on an indemnity note
- Claims exceeding prevailing market price
- Consignee demanding at a non-resident station.
- Procedure for settling minor claims: submission of an application, ensuring receipt of delivery, remark verification in delivery books, and producing relevant documents (beejuks).
Railway Claims Tribunal (RCT)
- Established under the Railway Claims Tribunal Act of 1987
- Consists of a Chairman, Vice-Chairmen, and members from judicial and technical backgrounds.
- Has jurisdiction over specific railway claims cases.
Railway Rates Tribunal (RRT)
- Established in 1949 to oversee railway rates.
- Has headquarters in Chennai.
- Comprised of a Chairman and two members (one member possessing expertise in commercial and industrial sectors).
Tribunal Procedure
- Types of cases handled: loss/damage claims against railway administration, compensation for passenger injury or death due to train accidents, return of fares.
- Rules for handling complaints and disagreements based on specific railway regulations.
- Tribunal decision is final and binding.
Settlement Reports
- Dis reports (A, B, C) are used to record the condition of goods at different stages (booking, dispatch).
- Forms are completed when goods are received partially or damaged, clarifying the condition.
- Copies of forwarding notes, railway receipts, DDPC details, Examiner's certificates, and loading summaries are included with the reports.
- Dis-Report C is completed at the destination for open or assessment deliveries.
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Description
This quiz explores the concepts of claims and their prevention in the context of rail transport. It covers the causes of claims, their impact on the railway system, and the preventive measures that can be implemented to reduce claim occurrences. Test your understanding of best practices in freight handling and claims management.
