Claims and Claims Prevention in Rail Transport
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Questions and Answers

What is the primary characteristic of a claim related to goods transported by rail?

  • A complaint regarding the cost of goods transportation.
  • A demand for replacement of goods damaged in transit.
  • A request for compensation due to delays in transit.
  • A request by a rightful claimant for compensation because goods did not arrive in the condition handed to the railway. (correct)

    • Which of the following is NOT a direct demerit of claims for the railways?

  • Leakage of Railway revenue.
  • Reduced operational efficiency due to increased administrative work. (correct)
  • Loss of Goodwill of Railways.
  • Diversion of traffic to other modes of transport.

    • Which of the following is LEAST likely to be a cause for claims related to goods?

  • Theft, and pilferage during transit.
  • Use of waterproof materials during transportation (correct)
  • Defective packing materials.
  • Improper loading and handling of goods.

    • What is the recommended practice for booking goods that are not packed according to the rules?

    <p>Obtain remarks on the forwarding note about the packing deficiencies.</p> Signup and view all the answers

    What should be done with old markings on packages before they are sent?

    <p>Obliterate them completely.</p> Signup and view all the answers

    Which of the following measures is NOT related to preventing claims while loading and unloading?

    <p>Ensuring proper dispatch of loaded wagons on time.</p> Signup and view all the answers

    According to the provided content, which practice helps prevent claims during transportation?

    <p>Ensuring prompt clearance of unconnected goods.</p> Signup and view all the answers

    What is the time limit for filing claims against the Railway Administration for loss, damage, or non-delivery of consignment?

    <p>3 years</p> Signup and view all the answers

    Who can serve as the Chairman of the Railway Rates Tribunal?

    <p>A person who has been a judge of the Supreme Court or High Court</p> Signup and view all the answers

    What is the tenure for the Chairman and members of the Railway Rates Tribunal?

    <p>5 years or until the age of 65</p> Signup and view all the answers

    Which of the following matters falls outside the jurisdiction of the Railway Rates Tribunal?

    <p>Classification or re-classification of any commodity</p> Signup and view all the answers

    What is the maximum time limit for an appeal against a decision made by the Railway Claims Tribunal?

    <p>90 days</p> Signup and view all the answers

    What should be ensured at the time of delivery regarding the packages?

    <p>Supervise unloading and compare with the seal card and RR</p> Signup and view all the answers

    Which department is responsible for ensuring quick transportation to the correct destination?

    <p>Operating Department</p> Signup and view all the answers

    Which of the following time limits apply for settlement of claims for perishables?

    <p>2 months</p> Signup and view all the answers

    Who has full power for monetary settlement of claims?

    <p>General Manager</p> Signup and view all the answers

    Which of the following conditions prevents settlement of minor claims at a station?

    <p>Consignment booked on Owner Risk Rate</p> Signup and view all the answers

    What is the time limit for settlement of claims for partial delivery of a package?

    <p>4 months</p> Signup and view all the answers

    What is the maximum monetary limit for Settlement of Minor Claims by a Station Master of nominated stations?

    <p>Rs. 400</p> Signup and view all the answers

    Which department ensures proper maintenance of tracks?

    <p>Engineering Department</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the Stores Department?

    <p>Overhaul of wagons</p> Signup and view all the answers

    What is reported in the first part of the responsible employee's report?

    <p>Condition of goods at the time of dispatch</p> Signup and view all the answers

    Which document is NOT enclosed with the responsible employee's report B?

    <p>Railway Receipt</p> Signup and view all the answers

    What role does the Chairman of the Railway Claims Tribunal need to have previously held?

    <p>A Judge of a High Court</p> Signup and view all the answers

    How many benches of the Railway Claims Tribunal exist in India?

    <p>21</p> Signup and view all the answers

    Which of the following is NOT typically included in report C?

    <p>Certificate issued by Train Examiner</p> Signup and view all the answers

    What is the primary function of the Railway Claims Tribunal?

    <p>To handle claims related to railway mishandling</p> Signup and view all the answers

    Who is responsible for appointing members of the Railway Claims Tribunal?

    <p>The President of India</p> Signup and view all the answers

    Which of the following cities does NOT have a bench of the Railway Claims Tribunal?

    <p>Pune</p> Signup and view all the answers

    What is essential for the Vice-Chairman of the Railway Claims Tribunal in terms of prior experience?

    <p>Five years on a civil judicial post</p> Signup and view all the answers

    What does report C specifically address regarding deliveries?

    <p>Open and assessment delivery at destination</p> Signup and view all the answers

    Which situation requires a claim for non-compliance of packing conditions?

    <p>When special packing condition S/2 is not followed</p> Signup and view all the answers

    What is the requirement if the claim amount exceeds Rs. 20/-?

    <p>A revenue stamp must be affixed</p> Signup and view all the answers

    Which document must be produced to assess the claim for minor damages?

    <p>Beejuck</p> Signup and view all the answers

    What happens if a beejuck is not produced for minor claims?

    <p>The claimed amount will be 10% less than market rate.</p> Signup and view all the answers

    When can a consignee demand a claim at the destination station?

    <p>When the consignee is not a resident of that station</p> Signup and view all the answers

    What type of report is filled out after goods are received in a damaged condition?

    <p>Dis report - A</p> Signup and view all the answers

    What is the first step for the procedure in settling minor claims?

    <p>Write an application</p> Signup and view all the answers

    What should be done if delivery is not taken up to seven days after the termination of the transit period?

    <p>Claim for compensation</p> Signup and view all the answers

    What is the minimum action required for claims when goods are mis-declared?

    <p>Initiate a formal claims process</p> Signup and view all the answers

    What must accompany Dis report - A when it is prepared?

    <p>Copy of Forwarding Note</p> Signup and view all the answers

    Which of the following scenarios regarding claims against the Railway Administration falls within the jurisdiction of the Railway Claims Tribunal (RCT)?

    <p>A claim for compensation due to a passenger's injury in a train accident within six months of the incident.</p> Signup and view all the answers

    What is the primary difference in the scope of the Railway Claims Tribunal (RCT) and the Railway Rates Tribunal (RRT) as described within the provided content?

    <p>The RCT primarily deals with issues arising from railway accidents and loss of consignment, whereas the RRT address complaints against railway administration concerning rate-related matters.</p> Signup and view all the answers

    Regarding the composition of the Railway Rates Tribunal (RRT), which of the following best describes the required expertise of its members?

    <p>One member should have specialist knowledge on the country's economic conditions, and the other should have experience of commercial railway practices.</p> Signup and view all the answers

    What distinguishes the jurisdiction of the Railway Rates Tribunal (RRT) from other forums for dispute resolution within the provided content?

    <p>The RRT has the authority to hear and decide on complaints against railway administrations in areas specifically related to unfair rates and contravention of section 70, but not commodity classifications.</p> Signup and view all the answers

    A claim is filed for compensation after a passenger suffered an injury during a train accident, according to section 124/124A of the Railway Act 1989. What is the implication of an appeal for this case, if the claim is initially rejected by RCT?

    <p>An appeal must be filed within 90 days to the respective High Court in the jurisdiction of the RCT bench.</p> Signup and view all the answers

    What is the most significant consequence of improper handling during the loading of goods onto railway wagons?

    <p>The potential for goods to be damaged or shifted, which are causes for claims</p> Signup and view all the answers

    Which of the following scenarios presents the MOST significant challenge to preventing claims related to the transport of goods by rail?

    <p>Achieving effective inter-departmental coordination to streamline handling procedures.</p> Signup and view all the answers

    What is the primary concern when it comes to 'unconnected goods' in the context of railway claims?

    <p>The potential for these goods to be misidentified and sent to the wrong route.</p> Signup and view all the answers

    If a consignment’s marking is insufficient at departure, what is the most effective action to take to mitigate the risk of claims further down the line?

    <p>Obtain remarks about the inadequate markings on the forwarding note.</p> Signup and view all the answers

    Why are 'scientific and geographical methods' crucial to apply during the loading of goods in railway wagons?

    <p>To maximise the wagon's load capacity and to prevent uneven distributions of weight.</p> Signup and view all the answers

    How does the proper use of wagon labels impact the prevention of claims in railway transport?

    <p>Legible wagon labels ensure accurate and swift delivery to the correct destination.</p> Signup and view all the answers

    What is the most important step to take to ensure compliance with safety and claim reduction when loading commodities prone to damage from rain onto railway wagons?

    <p>Utilize wagons that have a completely watertight roof</p> Signup and view all the answers

    Which of the following is a crucial action during the delivery of goods to prevent potential claims?

    <p>Supervising the unloading while comparing package numbers to the seal card and RR.</p> Signup and view all the answers

    Which department is primarily responsible for ensuring that wagons are water-tight?

    <p>Mechanical Department</p> Signup and view all the answers

    What is a critical responsibility of the operating department in the context of claims elimination?

    <p>Ensuring quick and accurate transportation to the destination station and adherence to shunting rules.</p> Signup and view all the answers

    What is the maximum time limit for the settlement of claims related to the non-delivery of a wagon load consignment?

    <p>6 months</p> Signup and view all the answers

    Which claim settlement can be handled by the Station Master of nominated station?

    <p>Up to ₹400 if the consignee is of the same station, under certain conditions.</p> Signup and view all the answers

    What is the role of the Stores Department in avoiding claims?

    <p>Ensuring regular and proper supply of stores required for sealing, riveting of wagons and maintaining commercial records.</p> Signup and view all the answers

    Under which condition can a minor claim NOT be settled at the station level?

    <p>If the claim is for a consignment booked at owner's risk rate.</p> Signup and view all the answers

    What is the monetary limit up to which an ACM can settle claims?

    <p>Rs. 25,000</p> Signup and view all the answers

    What is the time limit for settlement of claims in the case of damages or breakages?

    <p>3 months</p> Signup and view all the answers

    Under what condition related to the Railway Receipt (RR) would a claim be considered due to non-compliance of packing?

    <p>When the RR includes a remark about non-compliance of packing conditions</p> Signup and view all the answers

    If goods are transported in open wagons, under which condition would such a circumstance prompt a claim?

    <p>When goods are loaded in an open wagon according to Section 104</p> Signup and view all the answers

    In the process of settling minor claims, what action is mandated when the claim amount is more than Rs. 20/-?

    <p>A revenue stamp must be affixed and the party's signature taken</p> Signup and view all the answers

    What is the financial consequence when a beejuck is NOT presented for assessing minor claim damage?

    <p>The claim amount will be 10% less than the prevailing market rate</p> Signup and view all the answers

    According to the provided procedures, what is the first action required by a party to initiate a settlement for minor claims?

    <p>Submitting a written application in a specific format</p> Signup and view all the answers

    Which scenario necessitates a claim related to a 'partial consignment'?

    <p>A claim specifically for a 'Partial Consignment'</p> Signup and view all the answers

    When is a 'Dis report A' typically requested by the claims department?

    <p>From the forwarding station</p> Signup and view all the answers

    What specific documentation is required to be enclosed with 'Dis report A'?

    <p>Copy of DDPC and DD message received, and copy of Railway Receipt</p> Signup and view all the answers

    When is an indemnity note used for delivery, that might trigger further claims?

    <p>When delivery is granted on the basis of Indemnity Note</p> Signup and view all the answers

    What is the significance of including the phrase 'Sender's Weight Accepted' on the Railway Receipt with respect to claims?

    <p>It means the railway does not take responsibility for the stated weight.</p> Signup and view all the answers

    What precisely is the focus of 'Dis report B' in the context of goods handling?

    <p>The state of goods at intermediate stations during unloading, handling, and dispatch.</p> Signup and view all the answers

    Which document, among the following, is uniquely included with 'Dis report C' but not 'Dis report B'?

    <p>Copy of Railway Receipt.</p> Signup and view all the answers

    According to the provided text, what is the mandated consultation process before the President appoints the Chairman of the Railway Claims Tribunal?

    <p>A mandatory consultation with Chief Justice of India.</p> Signup and view all the answers

    What specific experience must a candidate possess to qualify for the position of Vice-Chairman in the Railway Claims Tribunal?

    <p>Minimum five years on a Civil Judicial post or as a Judge of a High Court.</p> Signup and view all the answers

    How many benches of the Railway Claims Tribunal are located in Kolkata?

    <p>Three.</p> Signup and view all the answers

    If a case involves open and assessment delivery at the destination station, which report is specifically generated?

    <p>Dis report C.</p> Signup and view all the answers

    When is the seal card of a wagon included as documentation with a 'Dis' report?

    <p>When specifically deemed necessary, for either report B or C.</p> Signup and view all the answers

    Which of the following best describes the scope of authority for benches of the Railway Claims Tribunal?

    <p>Each bench operates with its own defined territorial or case-specific jurisdiction.</p> Signup and view all the answers

    Besides basic personal details, what specific aspect of a good's journey does 'Dis report B' thoroughly document?

    <p>The condition of goods during several phases at an intermediate station.</p> Signup and view all the answers

    What distinction primarily differentiates 'Dis report B' from 'Dis report C' during the claims process?

    <p>Dis report B is created at intermediate handling stations, while report C concerns final station delivery assessment.</p> Signup and view all the answers

    Study Notes

    Claims and Claims Prevention

    • A claim is a request for compensation when goods entrusted for rail transport don't reach the destination in the same condition.
    • Demerits of claims include: reduced railway revenue, damage to railway reputation, and diversion of traffic to alternative modes.
    • Claim causes include accidents, theft, defective packing, rough handling, damage from wet conditions, delays in transit, overcrowding, damage or leaks/breakages during transit, improper loading, non-adherence to rules, improper marking, lack of security, rough shunting, disconnected goods, and poor inter-departmental coordination.

    Claims Preventive Measures (Booking)

    • Ensure proper forwarding notes with complete details.
    • Adhere to prescribed packing conditions.
    • Note any deviations from the rules on the forwarding note.
    • Use durable ink for both private and railway markings, obliterating any earlier markings.
    • Weigh and tally goods with the forwarding note.

    Claims Preventive Measures (Loading and Unloading)

    • Supervise loading and unloading, taking monsoon precautions.
    • Use watertight wagons for goods that could be damaged by moisture.
    • Employ scientific and geographical loading methods.
    • Avoid using hooks for loading/unloading.
    • Avoid overcrowding or uneven loading.
    • Ensure proper sealing and fastening of wagons.
    • Prevent mixing of goods types during loading.
    • Avoid rough handling during loading and unloading.

    Claims Preventive Measures (Transportation)

    • Dispatch loaded wagon on time to the correct destination.
    • Avoid taking wagons beyond the designated destination.
    • Visually confirm wagon labels match vehicle guidance before dispatch.
    • Prevent rough or loose wagon shunting.
    • Check seals and ensure their integrity.
    • Expedite clearance of goods that aren't connected.

    Claims Preventive Measures (Delivery)

    • Count packages against official records to verify delivery accuracy.
    • Issue delivery documents (DD messages/DDPCs) within deadlines.
    • Swift handling during open/assessment deliveries.
    • Maintain a regular supply inventory schedule.
    • Properly secure goods waiting for delivery.

    Departments Involved in Claims Elimination

    • Commercial Department: Adheres to booking rules (especially PLM).
    • Operating Department: Ensures timely transport to the correct destination station and proper shunting procedures.
    • Mechanical Department: Maintains wagon condition.
    • Engineering Department: Maintains track quality.
    • Security Department: Prevents theft.
    • Stores Department: Provides necessary sealing materials and maintains records.

    Time Limits for Claim Settlement

    • Non-delivery of wagon consignments: 6 months
    • Partial delivery of packages: 4 months
    • Shortage/damage/breakage/leakage: 3 months
    • Perishable goods: 2 months

    Monetary Limits for Claim Settlement (Designation wise)

    • General Manager - Full power
    • Commercial Manager (CCM) - Up to Rs. 800,000 with coordinating heads
    • Deputy Commercial Manager / Deputy Chief Commercial Officer - Up to Rs.200,000
    • Station Controller Manager - Up to Rs. 50,000
    • Assistant Chief Manager - Up to Rs. 25,000
    • Station Manager (nominated stations) - Up to Rs. 400

    Settlement of Minor Claims

    • Station Masters can handle minor claims (<₹400)
    • Special conditions that impede station-level settlement are:
      • Consignment booked at owner risk rate
      • Claims preferred after six months, booking
      • Goods booked on non-government railways
      • Goods booked from siding
      • For government/semi-government/military goods
      • Goods with percentage charges
      • Partial Consignment
      • Goods mis-declared
      • Remarks for non-compliance of packing on Railway Receipt
      • Sender's weight accepted
      • Goods contained
      • Damaged goods due to reasons in Section 93
      • Goods loaded in open wagons according to Section 104
      • Non-compliance of special packing condition S/2
      • Diversion
      • Delivery granted on an indemnity note
      • Claims exceeding prevailing market price
      • Consignee demanding at a non-resident station.
    • Procedure for settling minor claims: submission of an application, ensuring receipt of delivery, remark verification in delivery books, and producing relevant documents (beejuks).

    Railway Claims Tribunal (RCT)

    • Established under the Railway Claims Tribunal Act of 1987
    • Consists of a Chairman, Vice-Chairmen, and members from judicial and technical backgrounds.
    • Has jurisdiction over specific railway claims cases.

    Railway Rates Tribunal (RRT)

    • Established in 1949 to oversee railway rates.
    • Has headquarters in Chennai.
    • Comprised of a Chairman and two members (one member possessing expertise in commercial and industrial sectors).

    Tribunal Procedure

    • Types of cases handled: loss/damage claims against railway administration, compensation for passenger injury or death due to train accidents, return of fares.
    • Rules for handling complaints and disagreements based on specific railway regulations.
    • Tribunal decision is final and binding.

    Settlement Reports

    • Dis reports (A, B, C) are used to record the condition of goods at different stages (booking, dispatch).
    • Forms are completed when goods are received partially or damaged, clarifying the condition.
    • Copies of forwarding notes, railway receipts, DDPC details, Examiner's certificates, and loading summaries are included with the reports.
    • Dis-Report C is completed at the destination for open or assessment deliveries.

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    Description

    This quiz explores the concepts of claims and their prevention in the context of rail transport. It covers the causes of claims, their impact on the railway system, and the preventive measures that can be implemented to reduce claim occurrences. Test your understanding of best practices in freight handling and claims management.

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