16 Questions
What are some possible sources of complaints when dealing with internal device problems?
Array extrusion/migration
What is a common complaint related to hardware problems in CI devices?
Intermittent sound
How can the problem of 'beginning device failure (intermittency)' be identified?
Verify if the software reads the device
Which of the following is NOT a sound quality complaint related to programming problems with CI devices?
Sudden drop in performance
What should be done when troubleshooting hardware problems in CI devices?
Swap out each part separately
What should be done when experiencing 'a sudden drop in performance' due to physiological problems?
Verify the sudden drop in performance
Which of the following is a complaint associated with internal device problems in CI devices?
Non-auditory percepts
How can the problem of 'new short/open circuit' be corrected?
Disable electrodes
What type of complaints can arise from programming problems in CI devices?
Trouble with background noise
What is a possible solution for the complaint of 'poor sound quality' related to hard failures?
Perform an integrity check
What is a possible source of complaints related to hardware problems?
Static Electricity
How can the problem related to static electricity be addressed in the context provided?
Avoiding plastic slides and rooms full of plastic balls
What can happen if ESD (Electrostatic Discharge) occurs in rare cases?
Internal device failure
In what cases might re-programming be necessary to address hardware complaints?
Difficulty obtaining T-levels
What type of complaints are listed under 'Unrealistic Expectations' in the context provided?
'Not doing as well as expected' complaints
When encountering difficulty obtaining T-levels, what step should be taken to address this issue?
Familiarizing with target sound
This quiz covers troubleshooting Cochlear Implant (CI) problems such as hardware issues with external equipment and programming problems. Learn how to address complaints related to intermittent sounds, static, and more. Explore how to identify and resolve issues with CI devices.
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