Podcast
Questions and Answers
What are some possible sources of complaints when dealing with internal device problems?
What are some possible sources of complaints when dealing with internal device problems?
- High volume levels
- Array extrusion/migration (correct)
- Software compatibility issues
- Lack of battery life
What is a common complaint related to hardware problems in CI devices?
What is a common complaint related to hardware problems in CI devices?
- Intermittent sound (correct)
- Too soft sounds
- Continuous sound
- Echoey sound
How can the problem of 'beginning device failure (intermittency)' be identified?
How can the problem of 'beginning device failure (intermittency)' be identified?
- Perform an x-ray scan
- Check the device's physical appearance
- Verify if the software reads the device (correct)
- Check battery power level
Which of the following is NOT a sound quality complaint related to programming problems with CI devices?
Which of the following is NOT a sound quality complaint related to programming problems with CI devices?
What should be done when troubleshooting hardware problems in CI devices?
What should be done when troubleshooting hardware problems in CI devices?
What should be done when experiencing 'a sudden drop in performance' due to physiological problems?
What should be done when experiencing 'a sudden drop in performance' due to physiological problems?
Which of the following is a complaint associated with internal device problems in CI devices?
Which of the following is a complaint associated with internal device problems in CI devices?
How can the problem of 'new short/open circuit' be corrected?
How can the problem of 'new short/open circuit' be corrected?
What type of complaints can arise from programming problems in CI devices?
What type of complaints can arise from programming problems in CI devices?
What is a possible solution for the complaint of 'poor sound quality' related to hard failures?
What is a possible solution for the complaint of 'poor sound quality' related to hard failures?
What is a possible source of complaints related to hardware problems?
What is a possible source of complaints related to hardware problems?
How can the problem related to static electricity be addressed in the context provided?
How can the problem related to static electricity be addressed in the context provided?
What can happen if ESD (Electrostatic Discharge) occurs in rare cases?
What can happen if ESD (Electrostatic Discharge) occurs in rare cases?
In what cases might re-programming be necessary to address hardware complaints?
In what cases might re-programming be necessary to address hardware complaints?
What type of complaints are listed under 'Unrealistic Expectations' in the context provided?
What type of complaints are listed under 'Unrealistic Expectations' in the context provided?
When encountering difficulty obtaining T-levels, what step should be taken to address this issue?
When encountering difficulty obtaining T-levels, what step should be taken to address this issue?
