24 Questions
What is the main point of the text?
The importance of choosing words carefully in communication.
Why is it advised to avoid using the word 'always'?
It can be perceived as an attack on the listener.
What is the suggested alternative to using the word 'should'?
Could
How does using the word 'never' in communication impact relationships?
It undermines relationships and generates negative reactions.
What is the negative implication of using the word 'but'?
It can be seen as a negative.
Why is it recommended to avoid using 'should' when giving advice?
'Should' can come across as rude.
What negative impact can using 'always' have on the listener?
'Always' might be perceived as an attack on the listener.
Why is it important to develop great working relationships in your career?
To build a strong professional network
What is a key reason cited for the importance of successful communication skills?
To persuade and influence others
When might you need to hone your communication skills according to the text?
To secure an interview
What is emphasized as essential for working well with your team?
Good human relations skills
In what situation would effective communication be important according to the text?
When interacting with clients
What skill is highlighted as crucial for working in a global workplace?
Considering multiple factors affecting communication
What is one of the reasons cited for honing communication skills?
To get a job you want
What is the purpose of persuading and influencing others?
To gain cooperation
What should a person do to ensure that their application letter is read and acted upon?
Hone their communication skills
What is the suggested way to avoid talking over another person during a phone conversation?
Pause for a second after the other person finishes speaking
Why might people ask you to repeat what you have said during a phone conversation?
Because you are mumbling or speaking too quickly
What is suggested to help non-native speakers of your language understand you better during a phone conversation?
Speak slowly and use clear pronunciation
What is advised in the text regarding answering the phone during a conversation?
Avoid answering the phone while chewing or eating
What is the consequence of speaking over someone without pausing during a phone conversation?
It can lead to misunderstandings and lack of courtesy
How can one ensure that the listener understands them better during a phone conversation?
Speaking clearly and enunciating properly
Why is it important to slow down and use good intonation while speaking to non-native speakers of your language?
To help them understand you better
What is the impact of answering the phone while chewing gum or eating on the other person?
It can be most annoying to the other person
Test your understanding of the impact of specific words on communication and relationships. Learn to be sensitive to the effect of different words on listeners' reactions.
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