Choose Your Words with Care Quiz

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Questions and Answers

What is the main point of the text?

How to give effective feedback to colleagues.
The significance of using positive language in conversations.
The importance of choosing words carefully in communication. (correct)
The impact of being late for work.

Why is it advised to avoid using the word 'always'?

It lacks emphasis in a sentence.
It can be perceived as an attack on the listener. (correct)
It is not grammatically correct.
It can lead to miscommunication.

What is the suggested alternative to using the word 'should'?

Must
Would
Shall
Could (correct)

How does using the word 'never' in communication impact relationships?

It undermines relationships and generates negative reactions. (B) Signup and view all the answers

What is the negative implication of using the word 'but'?

It can be seen as a negative. (A) Signup and view all the answers

Why is it recommended to avoid using 'should' when giving advice?

'Should' can come across as rude. (B) Signup and view all the answers

What negative impact can using 'always' have on the listener?

'Always' might be perceived as an attack on the listener. (C) Signup and view all the answers

Why is it important to develop great working relationships in your career?

To build a strong professional network (D) Signup and view all the answers

What is a key reason cited for the importance of successful communication skills?

To persuade and influence others (A) Signup and view all the answers

When might you need to hone your communication skills according to the text?

To secure an interview (B) Signup and view all the answers

What is emphasized as essential for working well with your team?

Good human relations skills (A) Signup and view all the answers

In what situation would effective communication be important according to the text?

When interacting with clients (A) Signup and view all the answers

What skill is highlighted as crucial for working in a global workplace?

Considering multiple factors affecting communication (B) Signup and view all the answers

What is one of the reasons cited for honing communication skills?

To get a job you want (A) Signup and view all the answers

What is the purpose of persuading and influencing others?

To gain cooperation (C) Signup and view all the answers

What should a person do to ensure that their application letter is read and acted upon?

Hone their communication skills (A) Signup and view all the answers

What is the suggested way to avoid talking over another person during a phone conversation?

Pause for a second after the other person finishes speaking (D) Signup and view all the answers

Why might people ask you to repeat what you have said during a phone conversation?

Because you are mumbling or speaking too quickly (C) Signup and view all the answers

What is suggested to help non-native speakers of your language understand you better during a phone conversation?

Speak slowly and use clear pronunciation (B) Signup and view all the answers

What is advised in the text regarding answering the phone during a conversation?

Avoid answering the phone while chewing or eating (B) Signup and view all the answers

What is the consequence of speaking over someone without pausing during a phone conversation?

It can lead to misunderstandings and lack of courtesy (C) Signup and view all the answers

How can one ensure that the listener understands them better during a phone conversation?

Speaking clearly and enunciating properly (A) Signup and view all the answers

Why is it important to slow down and use good intonation while speaking to non-native speakers of your language?

To help them understand you better (A) Signup and view all the answers

What is the impact of answering the phone while chewing gum or eating on the other person?

It can be most annoying to the other person (B) Signup and view all the answers

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