Chicago Limo Chauffeur Training
44 Questions
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Chicago Limo Chauffeur Training

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Questions and Answers

Which of the following is NOT a customer need? (Select one)

  • Need for timely service
  • Need to complain (correct)
  • Need to feel comfortable
  • Need to feel important

    • What are the three parts of verbal communications? (Select one)

  • Laughing, smiling, volume
  • Tone, smiling, volume
  • Tone, speed, volume (correct)

    • Which of the following statements regarding verbal communications is true? (Select one)

  • Both A and B
  • If people move away from you while you are speaking, your voice may be too loud (correct)
  • Speak as fast as possible, the customer will appreciate it
  • Speaking in a low voice will make the customer listen better

    • When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the customer? (Select one)

    <p>To show empathy because the customer is unhappy</p> Signup and view all the answers

    When someone believes that all people from Canada are hockey players, they are: (Select one)

    <p>Stereotyping</p> Signup and view all the answers

    What do the letters in the L.A.S.T. formula stand for? (Select one)

    <p>Listen, apologize, solve, thank</p> Signup and view all the answers

    If a person talks about his culture as being the smartest in the world, they are? (Select one)

    <p>Ethnocentric</p> Signup and view all the answers

    Which of these is an example of a diversity group/class? (Select one)

    <p>All of the above</p> Signup and view all the answers

    If you are renewing your restricted chauffeur license and you have two violations involving traffic or citations within the last 12 months on your MVR, what happens? (Select one)

    <p>You will be required to take a safe/defensive driving course, with a minimum of four (4) hours classroom study</p> Signup and view all the answers

    What is the timeframe for renewing your restricted chauffeur license? (Select one)

    <p>60 days before it expires</p> Signup and view all the answers

    If you fail to renew your license within 12 months of the expiration date, what happens? (Select one)

    <p>You must follow the steps for a new applicant, which includes taking the course, exam, and applying for a new license</p> Signup and view all the answers

    If you lose your chauffeur license, what steps must you take to replace it? (Select one)

    <p>You must notify BACP immediately and file a police report with the Chicago Police</p> Signup and view all the answers

    What action must you take if you change your address? (Select one)

    <p>Notify BACP within 30 days, complete a form and provide proof of address</p> Signup and view all the answers

    What action must you take if you change your name? (Select one)

    <p>Notify BACP within 30 days, complete a form and provide the required documents</p> Signup and view all the answers

    Which devices can you operate in the City of Chicago while driving with a passenger in the vehicle? (Select one)

    <p>A hands-free device essential to servicing the passenger, such as a GPS</p> Signup and view all the answers

    What does the term aggravated offense mean? (Select one)

    <p>An offense which you did with reckless intent, and/or disregard for public safety</p> Signup and view all the answers

    Hearings for rules violations are conducted by: (Select one)

    <p>The Department of Administrative Hearings</p> Signup and view all the answers

    What is included on a violation notice? (Select one)

    <p>All of the above</p> Signup and view all the answers

    If you want to appeal a decision from your hearing, what is the next step? (Select one)

    <p>File a request for administrative review to the Circuit Court of Cook County within 35 days of your hearing decision</p> Signup and view all the answers

    On a narrow road, a bicyclist is allowed to: (Select one)

    <p>Ride in the center lane</p> Signup and view all the answers

    When sharing the road with a bicyclist, you should allow at least how many feet between you and the cyclist? (Select one)

    <p>3 feet</p> Signup and view all the answers

    What is the fine for parking in a bike lane? (Select one)

    <p>$500</p> Signup and view all the answers

    What is the citywide speed limit in Chicago? (Select one)

    <p>30 m.p.h., unless a different speed limit is posted</p> Signup and view all the answers

    What is the fine if you cause a 'dooring' accident? (Select one)

    <p>$1,000</p> Signup and view all the answers

    If you receive a citation/ticket because your headlight is not working, BACP will dismiss the ticket if the repair is completed within how many business days? (Select one)

    <p>2 business days</p> Signup and view all the answers

    Which of the following statements regarding crosswalks are true? (Select one)

    <p>Both A and B are correct</p> Signup and view all the answers

    Once you have completed a trip at O'Hare or Midway, you must leave the airport or: (Select one)

    <p>Return to the staging area</p> Signup and view all the answers

    Which of the following statements are correct? (Select one)

    <p>None of the above</p> Signup and view all the answers

    In the Loop, which of the following streets run one way east? (Select one)

    <p>Answers A and B only</p> Signup and view all the answers

    In downtown, which direction do the following streets run: Dearborn, Canal, Jefferson? (Select one)

    <p>North</p> Signup and view all the answers

    Which streets have an upper and lower level? (Select one)

    <p>Both A and B</p> Signup and view all the answers

    Yates Ave is numerically: (Select one)

    <p>2400 East</p> Signup and view all the answers

    Bryn Mawr Ave is numerically: (Select one)

    <p>5600 North</p> Signup and view all the answers

    When can a passenger be dropped off on the lower level at O'Hare Airport? (Select one)

    <p>When a passenger needs to go to the O'Hare Airport Hilton or the bus terminal</p> Signup and view all the answers

    Which two streets represent the zero mile marker, separating the city by north/south and east/west? (Select one)

    <p>Madison St. and State St.</p> Signup and view all the answers

    How far west is Western Ave.? (Select one)

    <p>2400</p> Signup and view all the answers

    Which is NOT an example of a visible disability? (Select one)

    <p>Hearing loss</p> Signup and view all the answers

    People with disabilities prefer to be called? (Select one)

    <p>Persons with disabilities</p> Signup and view all the answers

    What is a 'trust walk'? (Select one)

    <p>A process where you offer your arm to the customer and guide them in a certain direction, for example, to the vehicle</p> Signup and view all the answers

    Which of these laws protect the rights of passengers to travel with a service animal? (Select one)

    <p>Both A and B</p> Signup and view all the answers

    Under which circumstances can you refuse a service animal in your vehicle? (Select one)

    <p>None of the above</p> Signup and view all the answers

    Which of the following actions SHOULD be done to assist a customer with a service animal? (Select one)

    <p>Ask the customer how you can assist them</p> Signup and view all the answers

    If your customer has a hearing disability what actions should you take to communicate with them? (Select one)

    <p>Both B and C</p> Signup and view all the answers

    What should you do if your passenger is having difficulty speaking? (Select one)

    <p>Both B and C</p> Signup and view all the answers

    Study Notes

    Customer Needs and Communication

    • Customer needs include timely service, a sense of importance, and comfort; complaining is not considered a need.
    • Essential parts of verbal communication include tone, pitch, and speed.
    • If people distance themselves while talking, it may indicate excessive volume.

    Conflict Resolution

    • The L.A.S.T. approach includes Listening, Apologizing, Solving, and Thanking the customer; the apology shows empathy for their dissatisfaction.

    Stereotyping and Ethnocentrism

    • Stereotyping involves assuming everyone from a group shares the same traits; ethnocentrism refers to believing one’s culture is superior.

    Diversity and Inclusion

    • Diversity includes groups defined by religion, age, and gender; understanding these groups is critical in service.

    Chauffeur License Regulations

    • Renewing a restricted chauffeur license requires completion of a minimum four-hour safe/defensive driving course if there are two violations in the past year.
    • Licenses must be renewed 60 days before the expiration date; failure to renew within 12 months necessitates reapplying as a new applicant.
    • A lost chauffeur license requires immediate notification to BACP and filing a police report.

    Address and Name Change Notification

    • Changes in address or name must be reported to BACP within 30 days, including specific forms and documentation.

    Driving Regulations

    • Only hands-free devices, essential for passenger service (like GPS), may be used while driving.
    • "Aggravated offenses" refer to actions taken with reckless intent endangering public safety.
    • Traffic violations notices include details about the violation, timing, location, and options for contesting.

    Road Safety and Bicycles

    • Motorists should maintain at least 3 feet distance from cyclists, with a $500 fine for parking in bike lanes.
    • The speed limit in Chicago is generally 30 mph unless stated otherwise.

    Violations and Appeals

    • Fines for "dooring" accidents reach $1,000; headlight repair citations are dismissed if fixed within 2 business days.
    • Crosswalk rules require stops at both marked and unmarked crosswalks.

    Chicago Geography

    • After trips at O'Hare or Midway, drivers must return to the staging area.
    • The zero mile marker for Chicago is at Madison St. and State St.

    Disabilities Awareness

    • Hearing loss is not a visible disability; preferred terminology is "persons with disabilities."
    • A "trust walk" involves guiding a passenger with assistance.

    Service Animal Laws

    • Service animals have rights under the IL White Cane Law and the Americans with Disabilities Act.
    • Refusing transport of a service animal is prohibited under any circumstances.

    Communication with Disabled Passengers

    • Use clear, direct communication with customers who have hearing disabilities; providing pen and paper can facilitate communication.
    • If a passenger has difficulty speaking, direct questions are best, along with offering writing options for clarity.

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    Description

    Enhance your understanding of customer needs and communication in chauffeur services with these flashcards. This quiz will prepare you for practical scenarios and improve your verbal skills essential for effective customer interaction.

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