Chapter Six: Media of Communication 6.1 Quiz

Verbal communication includes any ______ or written method of transmitting meaning through words.

Nonverbal communication is any part of communication that does not use ______.

Words are the vessels that carry most of our ideas to ______.

Media of communication refer to the various channels and methods through which information, ideas, and messages are transmitted and ______.

Oral communication is a vital part of your ______.

Some oral communications are formal and take place at ______ or interviews.

Successful managers use their ______ communication skills to give clear instructions, motivate their employees, and persuade other people. The principal advantage of ______ communication is that it makes possible speedy interchange with immediate feedback. Response to the message is available immediately, i.e., people can ask questions and clarify points. In a face-to-face interaction, the effect can be noted. It is more flexible as the words can be changed to suit the reaction the receiver. Furthermore, a meeting with the superior may give the subordinate a feeling of importance. Clearly, informal or planned meetings can greatly contribute to the understanding of the issues. However, ______ communication also has disadvantages. It does not always save time, as any manager knows who has attended meetings in which no results or agreements were achieved. These meetings can be costly in terms of time and money, ______ communication takes place through listening and speaking. 6.1.5. Active listening Listening The importance of listening Listening is important to us in our study of communication for at least three reasons. Foremost is the fact that listening is the first of the verbal skills we acquire as we develop the ability to use language, followed in sequence by speaking, reading, and writing. Second, listening accounts for about 45 percent of our verbal communication time- more than any other skill area. Third, listening is an important area to business. When workers are asked what they like about supervisors, “They listen to me!” ranks atop or near the top of responses. But listening well requires patience and hard work as we will see. It involves more than just hearing. The receiver must first perceive the message, then decode it (that is, translate the symbols into meaning), and then interpret it. In interpersonal communication, hearing denotes perceiving sounds. Listening means decoding and interpreting sounds correctly. The nature of listening When listening is mentioned, we think primarily of the act of sensing sounds. In human communication, of course, the sounds are mainly spoken words. Viewed from a communication standpoint, however, the listening process involves the additional activities of filtering and remembering. Lesikar et.al. identifies three activities of listening. These activities are sensing, filtering, and remembering. Sensing. How well we sense the words spoken around us is determined by two factors. One factor is our ability to sense sounds-...

Most ______ communication is informal and takes place in offices, hallways, in cafeteria, and over the telephone.

Listening means decoding and interpreting sounds correctly. The nature of listening involves the additional activities of filtering and remembering. Lesikar et.al. identifies three activities of listening. These activities are sensing, filtering, and remembering. Sensing. How well we sense the words spoken around us is determined by two factors. One factor is our ability to sense sounds-...

In human communication, of course, the sounds are mainly spoken words. Viewed from a communication standpoint, however, the listening process involves the additional activities of filtering and remembering. Lesikar et.al. identifies three activities of listening. These activities are sensing, filtering, and remembering. Sensing. How well we sense the words spoken around us is determined by two factors. One factor is our ability to sense sounds-...

Listening means decoding and interpreting sounds correctly. The nature of listening involves the additional activities of filtering and remembering. Lesikar et.al. identifies three activities of listening. These activities are sensing, filtering, and remembering. Sensing. How well we sense the words spoken around us is determined by two factors. One factor is our ability to sense sounds-...

In interpersonal communication, hearing denotes perceiving sounds. Listening means decoding and interpreting sounds correctly. The nature of listening involves the additional activities of filtering and remembering. Lesikar et.al. identifies three activities of listening. These activities are sensing, filtering, and remembering. Sensing. How well we sense the words spoken around us is determined by two factors. One factor is our ability to sense sounds-...